Chart Your Course

OCTOBER 27, 2014

Moreover, the 2012 Accenture Global Consumer Pulse Research Study found that 63 percent of consumers said the quality of customer service received is the most important factor when choosing a brand. He recommends incorporating more technology, such as social media engagement and mobile communications, to achieve this goal.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Strategy Driven

APRIL 25, 2014

From internet commerce technology has sprung forth the Bottom-Up Economic Revolution. Between 2000 and 2012, the US labor force lost over a million private wage and salary workers yet in that same time frame, over 10 million working proprietors entered the marketplace. million employees—nearly half of those 1.5

Bottom-up 79

Bottom-up Entrepreneur Competitive Advantage Software 79

Harvard Business Review

APRIL 17, 2015

In 2015, Mark Zuckerberg said that common knowledge is “an important idea for designing social media, as we often face tradeoffs between creating personalized experiences for each individual and crafting universal experiences for everyone.” Information & technology Social platforms Technology'

Advertising 8

Advertising Information Technology Pharmaceuticals Audience 8

Harvard Business Review

JANUARY 9, 2014

From 2002 to 2012, the impact of individuals’ task performance on unit profitability companywide decreased, on average, from 78% to 51%. Take, for example, a large media company we work with that invested in an internal social-networking platform for the commercial organization.

Team 10

Team Metrics Compliance Attrition 10

Harvard Business Review

AUGUST 6, 2014

The number of internet users in China stood at roughly 5 million in 1999 but grew to 40 million in 2002, by which time it was clear that Yahoo was not getting the traction that local Chinese internet companies were seeing. search engine company Inktomi in 2002. The company subsequently went private in early 2012.

Chief Financial Officer 10

Chief Financial Officer Operations Learning-by-Doing IPO 10

Harvard Business Review

DECEMBER 28, 2012

Digital media continue to be springboards for global innovation and enterprise. From Khan Academy to Coursera to edX to the O'Reilly School of Technology, badges increasingly enjoy consideration as human capital's coin of the the realm for online education. But adversity (almost) always creates economic opportunity.

Innovation 17

Innovation Trends Human Capital Venture Funding 17

Harvard Business Review

MAY 21, 2014

So the question is really whether the current, mostly hands-off regulatory regime for broadband has led to faster growth and more investment than if Powell, as chairman of the FCC, hadn’t decided in 2002 to classify cable broadband as a lightly regulated “information service” instead of a common-carrier “telecommunications service.”

Telecommunications 8

Telecommunications Industry GDP Transportation 8