IBM Focuses HR on Change
Harvard Business Review
JANUARY 10, 2012
In their role of stewards of policy compliance, they can tend to be a brake on change. Prior to 2002, when Sam Palmisano became CEO, IBM had a series of feuding fiefdoms — 170 country units — each with its own policies, procedures, and processes. In China, or Brazil, diversity is defined differently. But not at IBM.
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