Harvard Business Review

JANUARY 9, 2014

From 2002 to 2012, the impact of individuals’ task performance on unit profitability companywide decreased, on average, from 78% to 51%. The key difference is the degree to which reps have taken advantage of new technology (largely built into their CRM system) to share and learn from one another.

Team 10

Team Metrics Compliance Attrition 10

Harvard Business Review

JANUARY 10, 2012

In their role of stewards of policy compliance, they can tend to be a brake on change. In growth markets like Kenya and Malaysia, people needed to develop marketing and innovation skills. Growth market leaders learn from major markets, and equally important, vice versa.". But not at IBM. Fostered global teamwork.

Globalization 15

Globalization Human Resources Diversity Long-term 15

Harvard Business Review

AUGUST 10, 2016

On August 1 Uber announced that it is selling its Chinese brand and operations to Didi Chuxing for $1 billion, its annual burn rate in that market, in exchange for a 20% stake in the local competitor. A cautionary tale from the past: After acquiring EachNet.com, eBay controlled 80% of the Chinese e-commerce market in 2003.

Network Economy 8

Network Economy Globalization Discount Constraint 8

Harvard Business Review

APRIL 18, 2012

There is a much more important change in the global distribution of power underway, and the play for leadership of the World Bank signals that emerging markets will be increasingly bold in asserting their views about the management of the global economy. That's correct so far as it goes —but it doesn't go nearly far enough.

Globalization 11

Globalization Banking Restructuring Politics 11

Harvard Business Review

AUGUST 6, 2014

At the time, though, we were just in search of a new approach to building a sustainable business in that critical but often difficult market. In fact, you could say (and many did) that our previous attempts had failed, in that we hadn’t established a sustained market position. search engine company Inktomi in 2002.

Chief Financial Officer 10

Chief Financial Officer Operations Learning-by-Doing IPO 10