Harvard Business Review

AUGUST 5, 2011

Even though it's what keeps companies operationally in shape, front-line process improvement is hard to sustain. They described how each Technicolor employee had a target of suggesting two process improvements per month. That sounded like a great way to keep a process improvement program going. Consider the story of Technicolor.

Process 14

Process How To Attrition Operations 14

Strategy Driven

OCTOBER 11, 2013

Business shift from the retail dealer customer service mentality of Firestone shifted to a high-production tire operation. Current management of both companies were ill-advised on handling the crises. K-Mart closed 617 of its under-performing department stores and filed for Chapter 11 bankruptcy reorganization in 2002.

Crisis 58

Crisis Crisis Management Retail Budgeting 58

Ask Atma

MAY 20, 2012

So the designer teaches everyone about UX/AI, the coders teach about their development methodology, the project managers teach about agile protocols, and the sales people describe what it is like in the field. The key is to develop determination and commitment for the process. These are just a few examples.

Team 52

Team How To Knowledge Management Self-aware 52

Harvard Business Review

JUNE 20, 2017

Data is now the critical tool for managing many corporate functions, including marketing, pricing, supply chain, operations, and more. In a typical big data project, a manager engages an internal or external team to collect and process data, hoping to extract insights related to a particular business problem.

Management 8

Management Supply Chain Tools Article 8

Modern Servant Leader

JUNE 15, 2018

Management vs. Leadership Difference 8:20 30:42. Larry : You know, it’s my belief, and it has also been my own experience, that there there is no place that servant-leadership cannot operate. To see that the way they’ve been functioning and operating is not a good way to be in relationship with other people.

Greenleaf 125

Greenleaf Servant Leader Leadership Learning-by-Doing 125

Modern Servant Leader

JUNE 15, 2018

Management vs. Leadership Difference 8:20 30:42. Larry : You know, it’s my belief, and it has also been my own experience, that there there is no place that servant-leadership cannot operate. To see that the way they’ve been functioning and operating is not a good way to be in relationship with other people.

Greenleaf 100

Greenleaf Servant Leader Leadership Learning-by-Doing 100

Strategy Driven

FEBRUARY 4, 2011

Tactics deemed as ’standard operating procedure’ for some companies were exposed and ridiculed by others. Yet, most CEOs were never trained on how to be CEOs, with all the responsibility, people skills, leadership and ethical management that must go along with the job. Operational Statistics.

Ethics 58

Ethics Cost Crisis Learning-by-Doing 58

Harvard Business Review

JANUARY 20, 2012

When Palmisano took over in early 2002, IBM had four main businesses each organized on a global basis: hardware, software, services (such as back-office outsourcing), and personal computers (PCs). In a near-miraculous feat of management, those consultants were partnered with technologists and successfully integrated into the company.

Software 15

Software Outsourcing Committee Consultative 15

Harvard Business Review

JANUARY 10, 2012

Over the last decade, HR at IBM took a number of steps to help drive operational improvement: Delivered the new skills IBM needed at the front lines. But in a world in which bringing managers in every year for a week of offsite training is so 1960s, how do you make the leadership development process relevant to the global economy?

Globalization 15

Globalization Human Resources Diversity Long-term 15

Strategy Driven

MARCH 11, 2011

The Enron scandals of 2001 and 2002 focused only upon cooked books audit committees and deal making. It was very ‘old school’ (a management style that was 40 years obsolete), though it pretended to be ‘new school.’ It charged too much money and got away with it (because mid-managers but brand names of firms).

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57

Harvard Business Review

AUGUST 10, 2012

It has been our responsibility to lead the consortium of IT partners involved in designing, building, and operating the massive, mission critical IT infrastructure and solutions that support the Games. An important lesson we have learned is to organize regular review meetings for all the senior managers involved in the project.

Committee 14

Committee Project Audience Information Technology 14

Harvard Business Review

NOVEMBER 29, 2013

In the process, more than 600 million people have escaped poverty. Foreign investors have flocked to the country’s shores as many of the world’s largest manufacturers have established operations there. percent average annual increase in GDP in 1990 to 2002, and 7.2 percentage points in 1990-2002, and 0.3 It contributed 1.4

GDP 12

GDP Supply Chain Globalization Technology 12

Harvard Business Review

AUGUST 27, 2014

Sara Rynes, Amy Colbert, & Kenneth Brown conducted a study in 2002 to determine whether the beliefs of HR professionals were consistent with established research findings on the effectiveness of various HR practices. And yet that’s how many companies operate. In the case of 4-Qs, probably not.

Human Resources 13

Human Resources Tools Analysis Bottom-up 13

Harvard Business Review

JANUARY 15, 2018

The preparations, produced by small teams or individual cooks, are progressively assembled, with sous-chefs (akin to middle managers) controlling the quality at every step. Unlike test kitchens of large chains or FMCG products, the team would work in R&D during the winter and then resume restaurant operations during the summer.

Innovation 8

Innovation Project Creativity Open-book 8

Harvard Business Review

MARCH 13, 2015

When managers come up with creative solutions to unforeseen problems or run with unexpected opportunities, they are not undermining systematic implementation; they are demonstrating execution at its best. Emphasis added]. This defines the whole of strategy as one of the three core pieces of execution!

Execution 8

Execution Strategy Sull Charan 8

Harvard Business Review

NOVEMBER 22, 2010

From there, they set an order of battle, an operations plan, and timetable with responsibilities delineated. With less than six months of operating cash, we could not hire for those positions immediately. When I arrived at the PHC in 2002, it was in financial distress.

Health Care 13

Health Care Delegation PR Operations 13

Harvard Business Review

JANUARY 18, 2012

In 2002 Palmisano succeeded a legendary leader in Lou Gerstner, who saved IBM from being broken up and put it on a viable course. This meant abandoning IBM's existing organization, in which product silos and geographic entities operated independently and frequently were more competitive than collaborative. He's personable, but blunt.

Globalization 15

Globalization Golden Parachute Short-term Long-term 15

Harvard Business Review

AUGUST 10, 2012

While on the surface revenues remained strong, its rapport with customers and physicians was rapidly eroding, and its reputation was being bludgeoned by lawsuits and a national backlash against health maintenance organizations and managed care (which Aetna had championed). Its operating income recovered from a $300 million loss to a $1.7

Health Care 14

Health Care Restructuring Resistance Long-term 14

Harvard Business Review

JANUARY 14, 2015

But the truth is that, for the most part, they redefine minimum requirements for operating in a given industry — not advantages. These investments included Nordstrom.com and a perpetual inventory system that allowed Nordstrom to offer a consistent multi-channel experience by 2002. That doesn’t mean you can ignore them.

Strategy 8

Strategy Competitive Advantage Business Model Technology 8

Harvard Business Review

OCTOBER 15, 2014

For example, it took Umicore, a global materials technology group, five years (2002–2007) to lay the basis for its transformation from a commodity supplier of base metals into a premium provider of emission control catalysts, rechargeable battery materials and other value-added solutions.

Company 10

Company Chemicals Short-term How To 10

Harvard Business Review

AUGUST 10, 2016

On August 1 Uber announced that it is selling its Chinese brand and operations to Didi Chuxing for $1 billion, its annual burn rate in that market, in exchange for a 20% stake in the local competitor. And that the two companies’ CEOs, Travis Kalanick and Cheng Wei, would take seats on each other’s boards.

Network Economy 8

Network Economy Globalization Discount Constraint 8

Harvard Business Review

MAY 28, 2018

Notably tech firms acquired an average 250 tech companies annually between 2002 and 2011 and 350 in the years since. Second, companies are attempting to pick up talent they suspect they cannot recruit directly – often as a catalyst to a broader digital transformation, or as a challenge to their existing IT operations.

Company 8

Company Business Model Price Technology 8

Harvard Business Review

JUNE 2, 2015

managers , he said the proportion of U.S. Dell, which adopted customer-centricity in 2009, has seen positive results too: After aligning its corporate business units around customer groups, such as large enterprises and consumers, the company learned to operate seamlessly in the new structure and improved its financial performance.

Restructuring 8

Restructuring Company Henderson Health Care 8

Harvard Business Review

OCTOBER 8, 2012

Building and maintaining trust in the traditional, physical workplace is difficult enough, but the process is even tougher in a virtual environment, where people often have to work with people they haven't met in person. So people initially operate in a positive atmosphere of " swift trust." area during the sniper attacks in 2002.

How To 9

How To Environment Storytelling Bond 9

Harvard Business Review

OCTOBER 10, 2016

How talent management is changing. Similar to the advance of “standardized process” in the early 20th century, digital is not just the new product to offer our customers (e.g., employees, customers, free agents, communities we operate in) and so much more. Developing Tomorrow’s Leaders. Sponsored by Korn Ferry.

Leadership Development 8

Leadership Development Disaggregation Development Leadership 8

Harvard Business Review

NOVEMBER 19, 2018

By now, the core functions of IT—data storage, data processing, and data transport—have become available and affordable to all. Walmart is the country’s largest employer and largest company by revenue and it reached that position through an operating model made possible by proprietary logistics software.

Software 8

Software Company Competitive Advantage Henderson 8

Harvard Business Review

OCTOBER 11, 2011

Since 2010, we've been conducting an ongoing survey of managers' attitudes about the strategies of their organizations ( click here to take the not-for-profit version of the profiler). For more tightly focused not-for-profits , such as the Cleveland Clinic and the network of Food Banks around the country, the decline is not nearly as sharp.

Crisis 12

Crisis Mayo Strategy Short-term 12

Harvard Business Review

SEPTEMBER 13, 2011

Upon his retirement in 2002, Bill invented a new life and purpose (by making little bets, I might add shamelessly) to write and to teach. They gave me the encouragement to go back to Medtronic, where I had turned down three times the opportunity to become president and chief operating officer. billion to $60 billion during his tenure.

Open-book 9

Open-book Chemicals Chief Operating Officer Goleman 9