The Horizons Tracker
MAY 1, 2022
It’s not a narrative I necessarily subscribe to, and believe it’s far more likely that technology will complement the work humans do. That said, however, both sides of this debate tend to over-simplify things somewhat, as a recent paper from the Georgia Institute of Technology and Georgia State University illustrates.
Chart Your Course
OCTOBER 27, 2014
Customers were nine times more likely to be fully engaged with a company that offered quality and courteous customer service versus one that focuses solely on speed, according to a 2002 Gallup study. He recommends incorporating more technology, such as social media engagement and mobile communications, to achieve this goal.
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Chart Your Course
JANUARY 13, 2017
In the days after the Sarbanes-Oxley Act of 2002 (SOX), a chief executive cannot hide behind the acts of the CFO. If you are creating a technology empire, you will need a customer care department. The post These Are the People You Need on Your Startup Team appeared first on Business Motivational Speaker|Team Building |DISC Training.
HR Digest
SEPTEMBER 14, 2023
Gennard and Judge (2002) state, “Employee relations is a study of the rules, regulations, and agreements by which employees are managed both as individuals and as a collective group, the priority given to the individual as opposed to the collective relationship varying from company to company depending upon the values of management.
Coaching Tip
MARCH 27, 2011
By 2002, when I began advertising with Google, the company had become very profitable, thanks to a novel program called AdWords, in which advertisers bid to display their ads whenever the user searches for keywords. Through the period of March of 2002 to March of 2011, my small executive coaching company, Signature, Inc., Google Inc.
HR Digest
AUGUST 1, 2019
Since 2002, Chevron reports a 68 percent increase in the number of women and minorities in senior leadership and executive positions. We’re looking at recruiting talent from people who have temporarily left the workforce and need a ramp-up coming back up to speed, with new technology or in other areas. Our leaders walk the talk.
Harvard Business Review
OCTOBER 10, 2014
Some organizations actively attempt to raise awareness of potentially harmful gender biases through training programs and policies that favor gender equality in the workplace. Diversity training may be a good first step in raising awareness of gender and other biases. Evidence suggests that, on their own, they may not be sufficient.
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