Harvard Business Review

JUNE 9, 2015

What I’m referring to is the migration of functionality from hardware to software. But I’ve found that they’re less cognizant of how software has transformed other fields that we traditionally think of as hardware-based. That would be really hard to do with analog controls, but with software? Insight Center.

Software 8

Software Engineering Efficiency Productivity 8

Harvard Business Review

SEPTEMBER 21, 2012

Sealed Air China has been successful not only because its senior managers understand the local market, but also because they are knowledgeable about the parent company's value proposition and technical strengths. That long stint earned him the trust of the global CEO, Bill Hickey, and his top management team.

Globalization 8

Globalization CEO Long-term Operations 8

Harvard Business Review

APRIL 14, 2017

For example, our survey, which asked managers of 13 functions, from sales and marketing to procurement and finance, to indicate whether their departments were using AI in 63 core areas, found AI was used most frequently in detecting and fending off computer security intrusions in the IT department. Could Liberate 50% of Managers' Time.

Company 12

Company Survey Finance Engineering 12

Harvard Business Review

MARCH 23, 2011

The result: Employees get confused and cynical (senior management's "flavor of the month"). Thus, today we have a number of process "religions": Statistical Process Control was followed by Total Quality Management, Business Reengineering, Six Sigma, Lean, and Business Process Management (BPM, which emphasizes process management software).

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

NOVEMBER 5, 2013

I’ve been involved with turnarounds for years, including observing and writing about the Red Sox 2004 World Series win that reversed many decades of being almost-rans. Turnarounds operate on several time frames. Change management Leadership' Their game is baseball, my game is change. Think small as well as big.

How To 9

How To Airlines Open-book CEO 9

Harvard Business Review

JANUARY 14, 2015

But the truth is that, for the most part, they redefine minimum requirements for operating in a given industry — not advantages. Then, between 2004 and 2014, Nordstrom made an extraordinary series of investments, each aimed squarely at that same purpose of providing a fabulous customer experience. Sponsored by Accenture.

Strategy 8

Strategy Competitive Advantage Business Model Technology 8

In the CEO Afterlife

MARCH 18, 2015

This can mean expanding product lines, entering new markets and geographies, line extending brands, acquiring new businesses, creating projects, and adding layers of management to manage the self-created complexity. By 2004, sales and profits were in double digit declines. After all, the fixed overheads are already in place.

Apparel 100

Apparel Brand Franchising Competitive Advantage 100

Harvard Business Review

FEBRUARY 18, 2011

Over my 15 years of teaching a course on IT in health care, I've seen that for CIOs who are MDs, the skill of delivering difficult messages becomes part of their tool set for communicating effectively with senior management. CEOs don't want to hear that. Understand the CEO's perceptions.

System 15

System CEO CIO Chief Information Officer 15

Harvard Business Review

JULY 12, 2011

The key is to manage your multiple partners and not let your relationships run wild. Their exclusive agreement had been launched in the go-go year of 2000, but by 2004 it had landed in court. Global airlines manage their multi-partner alliances carefully to avoid duplicating routes. Then we learn a lot from the proceedings.

Management 11

Management Airlines How To Pharmaceuticals 11

Harvard Business Review

MARCH 31, 2016

Studying these successes and failures, we’ve identified half a dozen key reasons platforms fail, all of which boil down to managers’ misunderstanding of how platforms operate and compete. Steve Jobs failed miserably at managing openness at Apple in the 1980s. Let’s look at the key errors.

Participative 8

Participative Software Market Penetration Marketing 8

Harvard Business Review

NOVEMBER 19, 2015

Working with an Israeli software development company, AppFront, we invested six months and more capital than we ever thought possible on it. Some teams decided to hoist their general manager in the air for the picture; others formed human pyramids. It takes a careful mix of mission, management, and culture. Insight Center.

Franchising 8

Franchising Download Loyalty Operations 8

Harvard Business Review

OCTOBER 10, 2017

Fifty-eight percent of patients referred to Virginia Mason, our medical center in Seattle, for back surgery would be more appropriately treated without an operation. In 2004, large Seattle employers came to our medical center seeking more affordable health care. Electronic medical records can help correct these systemic defects.

Health Care 8

Health Care Innovation Creativity Guidelines 8

Harvard Business Review

JANUARY 5, 2017

Like marketers, politicians obsess over messaging (what journalists would call “content”) and a few key metrics that historically have determined success: amount of television advertising, number of “foot soldiers,” intensity of get-out-the-vote operations, and voter demographics. Apple learned this the hard way.

Media 11

Media Advertising Fixed Costs Content 11