Harvard Business Review

SEPTEMBER 21, 2012

The China head of the packaging business, Li Xin, spent 13 years working in Sealed Air's American and Canadian operations before taking up the China assignment in 2004. Take Kwang-Ro Kim, who launched LG Electronics' India operations in 1997, and led them until he retired a decade later.

Globalization 8

Globalization CEO Long-term Operations 8

Harvard Business Review

APRIL 14, 2017

When Joseph Sirosh joined Amazon.com in 2004, he began seeing the value of AI to reduce fraud, bad debt, and the number of customers who didn’t get their goods and suppliers who didn’t get their money. So that year, AP began working with an AI firm to train software to automatically write short earnings news stories.

Company 12

Company Survey Finance Engineering 12

Harvard Business Review

JANUARY 14, 2015

But the truth is that, for the most part, they redefine minimum requirements for operating in a given industry — not advantages. Then, between 2004 and 2014, Nordstrom made an extraordinary series of investments, each aimed squarely at that same purpose of providing a fabulous customer experience. Sponsored by Accenture.

Strategy 8

Strategy Competitive Advantage Business Model Technology 8

Harvard Business Review

NOVEMBER 5, 2013

I’ve been involved with turnarounds for years, including observing and writing about the Red Sox 2004 World Series win that reversed many decades of being almost-rans. Turnarounds operate on several time frames. Their game is baseball, my game is change. In turbulent times, turnarounds are increasingly a fact of life.

How To 9

How To Airlines Open-book CEO 9

Harvard Business Review

MARCH 23, 2011

Thus, today we have a number of process "religions": Statistical Process Control was followed by Total Quality Management, Business Reengineering, Six Sigma, Lean, and Business Process Management (BPM, which emphasizes process management software). Nor have they understood the need to continually improve processes.

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

MAY 11, 2015

For example, building open source software, like we do at Red Hat, involves collaborating with people outside of the company who volunteer their efforts. Máirín started working at Red Hat as an intern and later joined us full time in 2004, after she graduated from college.

Management 8

Management Performance Review Review Mission Statement 8

In the CEO Afterlife

MARCH 18, 2015

By 2004, sales and profits were in double digit declines. Intuit develops financial and tax preparation software for small business, accountants and the general public. This vision establishes the principles for running a simple operation. Intuit cuts through that complexity with software that simplifies.

Apparel 100

Apparel Brand Franchising Competitive Advantage 100

Harvard Business Review

FEBRUARY 18, 2011

Believe me, this skill comes in handy in the chief information officer's line of work: CIOs often have to tell CEOs that the large portfolios of legacy applications driving corporate operations are bound to fail sooner or later and need to be replaced. CEOs don't want to hear that. Understand the CEO's perceptions.

System 15

System CEO CIO Chief Information Officer 15

Harvard Business Review

MARCH 31, 2016

Studying these successes and failures, we’ve identified half a dozen key reasons platforms fail, all of which boil down to managers’ misunderstanding of how platforms operate and compete. He charged developers for toolkits – inhibiting the very software producers he should have wanted on Apple’s platform.

Participative 8

Participative Software Market Penetration Marketing 8

Harvard Business Review

NOVEMBER 19, 2015

Working with an Israeli software development company, AppFront, we invested six months and more capital than we ever thought possible on it. They’re part of something bigger than a burger joint; they work for a company that gives back to the communities in which it operates. Last month, I visited all of our U.S.

Franchising 8

Franchising Loyalty Download Operations 8

Harvard Business Review

OCTOBER 10, 2017

Fifty-eight percent of patients referred to Virginia Mason, our medical center in Seattle, for back surgery would be more appropriately treated without an operation. In 2004, large Seattle employers came to our medical center seeking more affordable health care. Electronic medical records can help correct these systemic defects.

Health Care 8

Health Care Innovation Creativity Guidelines 8

Harvard Business Review

JANUARY 3, 2014

One of the most significant came in early 2004 when we decided to relocate from San Francisco to Las Vegas. When we started to look at new locations for our call center operations, we initially considered outsourcing to India or the Philippines and met with a few potential providers. We’ve also expanded far beyond shoes.

CEO 8

CEO Call Center Real Estate Merchandising 8

Harvard Business Review

JULY 12, 2011

Their exclusive agreement had been launched in the go-go year of 2000, but by 2004 it had landed in court. Microsoft and Intel, as is well known, have long sought alternatives to their being fused at the hip — Microsoft seeking alternative chip platforms for its software, and Intel supporting additional operating systems.

Management 11

Management Airlines How To Pharmaceuticals 11

Harvard Business Review

JANUARY 5, 2017

Like marketers, politicians obsess over messaging (what journalists would call “content”) and a few key metrics that historically have determined success: amount of television advertising, number of “foot soldiers,” intensity of get-out-the-vote operations, and voter demographics. Apple learned this the hard way.

Media 11

Media Advertising Fixed Costs Content 11