Harvard Business Review

APRIL 14, 2017

For example, our survey, which asked managers of 13 functions, from sales and marketing to procurement and finance, to indicate whether their departments were using AI in 63 core areas, found AI was used most frequently in detecting and fending off computer security intrusions in the IT department. Could Liberate 50% of Managers' Time.

Company 10

Company Survey Finance Engineering 10

Harvard Business Review

JANUARY 8, 2015

billion from 2002 through 2004. Cisco followed this pattern: In 2001, its patent activity narrowed dramatically from a broad array of technological areas to relatively few. It issued numerous upgrades that increased the speed and throughput of its routers and improved the accompanying software platform. Take Cisco, for example.

Innovation 8

Innovation Parcell Wireless Competitive Advantage 8

Harvard Business Review

MARCH 23, 2011

The result: Employees get confused and cynical (senior management's "flavor of the month"). Fed by consultants, gurus, technology vendors, and academics, their enthusiasm for a particular process improvement method takes on a religious tone (as I described in my last post.) Under the guidance of external coaches, the $7.2

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

NOVEMBER 5, 2013

I’ve been involved with turnarounds for years, including observing and writing about the Red Sox 2004 World Series win that reversed many decades of being almost-rans. Others need a course correction while still profitable (Microsoft), or a momentum shift because of disruptive new technologies (newspaper companies).

How To 8

How To Airlines Open-book CEO 8

Harvard Business Review

FEBRUARY 18, 2011

Over my 15 years of teaching a course on IT in health care, I've seen that for CIOs who are MDs, the skill of delivering difficult messages becomes part of their tool set for communicating effectively with senior management. Rather than try to educate the CEO about technology, focus on the portfolio of risks associated with the legacy system.

System 15

System CEO CIO Chief Information Officer 15

Harvard Business Review

JULY 5, 2013

Three years after I wrote an article on the Athens 2004 wiretapping case, which involved Greek government officials, I found somebody snooping on my own email as I served the next Greek administration. Yet the complexity of cloud-based technology also helped me catch the perpetrator. Online marketing Social media Technology'

Document 8

Document Open-book Bottom-up System 8

Harvard Business Review

JULY 12, 2011

The key is to manage your multiple partners and not let your relationships run wild. Their exclusive agreement had been launched in the go-go year of 2000, but by 2004 it had landed in court. Long term commitment in a world where the technology is advancing almost on a daily basis is difficult to maintain.

Management 11

Management Airlines How To Pharmaceuticals 11

Harvard Business Review

MARCH 31, 2016

Studying these successes and failures, we’ve identified half a dozen key reasons platforms fail, all of which boil down to managers’ misunderstanding of how platforms operate and compete. Steve Jobs failed miserably at managing openness at Apple in the 1980s. Let’s look at the key errors. Failure to engage developers.

Participative 8

Participative Software Market Penetration Marketing 8

Harvard Business Review

OCTOBER 10, 2017

This same mistake-proofing process and technology embedded in the electronic medical record (EMR) can move us a great distance toward safer, higher quality, and more affordable health care. Information technology has come late to health care delivery. Insight Center. Transforming Health Care. Our experience suggests three key factors.

Health Care 8

Health Care Innovation Creativity Guidelines 8

Harvard Business Review

NOVEMBER 20, 2015

Manage culture by setting expectations appropriately. Global supply chains can cut across many “cultures”: national, industry, technology, market segment, and more. Manage the arduously long sales cycle. Collins worked primarily on IT related work, such as systems integration and software development.

Supply Chain 8

Supply Chain Collins Golden Handcuff Pharmaceuticals 8

Harvard Business Review

NOVEMBER 19, 2015

The app was a big technology project for us. Working with an Israeli software development company, AppFront, we invested six months and more capital than we ever thought possible on it. Some teams decided to hoist their general manager in the air for the picture; others formed human pyramids. Insight Center.

Franchising 8

Franchising Loyalty Download Operations 8

Harvard Business Review

MAY 16, 2016

But in an age when Google and Facebook — founded in 1998 and 2004, respectively — are two of the biggest companies in the world, those days are over. To help bring cool new technology to the world? “I was quite happy running a marketing organization within a larger software company,” Steve recalls.

Due Diligence 8

Due Diligence How To Learning-by-Doing Case Study 8

Harvard Business Review

MAY 25, 2017

Second, technology has become a pervasive element across the health care system, with a major impact on diagnosis, treatment, and communications. In 2004 one in 5 practicing physicians used an electronic health record (EHR) in the U.S. More than 3,000 apps are now available to help manage diabetes alone. In the U.S.,

Health Care 8

Health Care Trends Venture Funding Technology 8

Harvard Business Review

JANUARY 5, 2017

Media companies are experiencing an extreme form of competition that comes with digital technologies: Everyone is a media company today. Yet by 2004 its market share was down to 3%. Because more people used PCs, and wrote software for them, they became the default choice for nearly everyone. Apple learned this the hard way.

Media 9

Media Advertising Fixed Costs Content 9