Harvard Business Review

JULY 15, 2013

The fastest-growing segments of America''s job market — by far — are temporary and part-time employment. If they can get that value — or most of it — from contingency workers, outsourcing, automation, innovative processes or capital investment, why wouldn''t they?

Human Capital 9

Human Capital Real Estate Human Resources Disruptive Innovation 9

Harvard Business Review

FEBRUARY 18, 2014

For one thing, thanks to a long history of exclusive municipal franchising regulations that didn’t end until 1992, the two companies don’t overlap in any market—TWC customers will become Comcast customers (and get arguably better technology and service in the process), but no local market will see a decline in the number of competitors.

Technology 8

Technology Content Information Technology Franchising 8

Harvard Business Review

JUNE 13, 2012

In 2005, Dimon hired Ina Drew to head the company's Chief Investment Office, the unit responsible for the bank's risk exposure. As the second week of May began, Dimon realized, "The last thing I told the market — that it was a tempest in a teapot — was dead wrong," the Journal reports. And few people foresaw that the U.S.

Banking 9

Banking Kahneman Document Simon 9

Harvard Business Review

SEPTEMBER 26, 2011

But HP is no longer a values-driven, family-like, innovation-oriented company that inspires commitment. The PC division was sold in 2005. Put other people forward, especially current HP executives who know more than you do about the technology and markets. First, the issues: HP's once-admired culture is gone, gone, gone.

Tips 10

Tips CEO Software Drucker 10

Harvard Business Review

MARCH 14, 2014

In response, more and more employers are providing Employee Assistance Programs (74% in 2012, up from 46% in 2005) and wellness programs (63% in 2012, up from 47% in 2005). This process has to start at the top and has to be about the employees first,” says CEO Lagerstrom. In 2008, TURCK’s health care claim costs were $280.52

Health Care 8

Health Care Cost Morale Company 8

Harvard Business Review

MARCH 8, 2013

Consider the story of the Business Transformation Agency of the Department of Defense, which was founded in 2005 under Defense Secretary Rumsfeld, and "disestablished" in 2011 by Defense Secretary Gates. IT also upgraded old technology and processes, achieving significant improvements in service and compliance.

Bureaucracy 8

Bureaucracy Innovation Supply Chain Long-term 8

Harvard Business Review

JUNE 2, 2015

He also emphasized in a 1999 book that “the wrong structure can doom all other market-driven initiatives in the organization to failure.” Moreover, customer-centric firms that operated in highly competitive markets had 69% lower performance, compared with product-centric peers. In his 2006 survey of U.S.

Restructuring 8

Restructuring Company Henderson Health Care 8

Harvard Business Review

MARCH 7, 2013

This position also meant that governments were continually intervening in markets with price-setting and regulations, as well as with government ownership. One can also see his continual intervention in markets, from banking to retail, as motivated by the same belief that government knows best, and that markets are not to be trusted.

Politics 8

Politics Price Simon Long-term 8

Harvard Business Review

MAY 15, 2014

When a Walmart lawyer in Mexico blew the whistle in 2005, senior officers both in Mexico and in the United States allegedly stopped two different efforts by other Walmart employees at headquarters to conduct a thorough and independent inquiry. This step aims to bring appropriate expertise (e.g.

Compliance 8

Compliance Committee Globalization CEO 8

Terry Starbucker

FEBRUARY 28, 2010

So we must develop an intuitive process to make these split-second assessments on the fly. Your brain doesn’t have a chance to react and process if “ yes I can &# is the first thing out of your mouth. Over committing is the cardinal sin of productivity. But we can’t do that.

Productivity 306

Productivity Products Blog Learning-by-Doing 306

Terry Starbucker

DECEMBER 27, 2009

And, if all those elements noted above are part of the process, those benefits and go beyond value, and into the realm of lasting positive impressions, and long-time unfailing loyalty. But nothing continues in a market over time without continued demand. First is the dying of the local shop here in America, replaced by the big box.

Open-book 311

Open-book Price Blog Learning-by-Doing 311

Terry Starbucker

JANUARY 28, 2010

What I really like about this book is Barry’s absolute and total commitment to the idea of good customer service- it’s evident by the great personal stories that he shares throughout the lessons, and the fact that he wears a button that says “ just give me good customer service and nobody gets hurt “ You go, my man!

Books 176

Books Review Leadership Crisis 176

Harvard Business Review

JULY 2, 2014

Even as recently as 2005, European players were able to hold the ball for three seconds, on average, before passing; today, they can keep the ball for less than a second before being challenged. They must try to use the collective intelligence of all their employees to improve products, services, and processes.

Cooper 16

Cooper Objective Short-term Incentives 16

Harvard Business Review

JULY 2, 2014

Even as recently as 2005, European players were able to hold the ball for three seconds, on average, before passing; today, they can keep the ball for less than a second before being challenged. They must try to use the collective intelligence of all their employees to improve products, services, and processes.

Cooper 8

Cooper Objective Short-term Incentives 8

Strategy Driven

JANUARY 24, 2011

Execution Gap Maker #2: Nokia Nokia’s share of the worldwide market for mobile phones continued to slip in 2010. Why was this once-dominant player unable to execute and maintain its market position? At J&J it may go back to 2005 when employees reported a lack of alignment between manager behavior and company values and policies.

Execution 67

Execution Company 360-Degree Feedback Cooper 67

Management Craft

DECEMBER 28, 2014

It is important to re-connect to our calling and choose – re-commit – the way forward that will best fuel our happiness and contribution. Originally published on Management Craft April 26, 2005. Also in the group was a woman who was a freelance marketing communications writer (someone who makes a living explaining businesses).

How To 69

How To Course Chaos Theory Hotels 69

Harvard Business Review

NOVEMBER 20, 2017

Too many companies still follow a “Plan-then-Do” approach to strategy: The organization works tirelessly to create its best forecasts about the future market and competitive landscape. Strategy development at Dell is no longer a batch process tied to some planning calendar; it is a continuous process. Take Google.

Execution 8

Execution Strategy Contingency Plans Company 8

Management Craft

DECEMBER 28, 2014

It is important to re-connect to our calling and choose – re-commit – the way forward that will best fuel our happiness and contribution. Originally published on Management Craft April 26, 2005. Also in the group was a woman who was a freelance marketing communications writer (someone who makes a living explaining businesses).

How To 40

How To Course Chaos Theory Hotels 40

Harvard Business Review

MAY 4, 2017

How can we create $12 trillion a year in market opportunities by 2030? But a recent report concludes that meeting the goals in just four out of 60 sectors (food and agriculture, cities, energy and materials, and health and wellbeing) could indeed open up market opportunities worth up to $12 trillion a year in less than 15 years.

Chemicals 12

Chemicals Long-term Business Model Bottom-up 12

Harvard Business Review

OCTOBER 15, 2012

All you need are some good tools for monitoring social media, a crack team of social analysts and customer advocates, and a genuine commitment to act on what they see and hear. This requires involving customers and transforming strategy, relationships, and processes, both inside and outside the organization. In fact, you can't.

Brand 15

Brand PR Strategy Politics 15

Harvard Business Review

FEBRUARY 22, 2012

While social stuff is often associated with marketing or customer service, social can affect every part of the business model , including how we organize. As the definition of and market for the latest thinking evolves, SU is in a unique position to fluidly respond. And that would be interesting enough. Is that scary? For many, yes.

Participative 15

Participative Decentralization Globalization Cost Center 15

Harvard Business Review

SEPTEMBER 4, 2015

However, CEOs often don’t have the career background and education that would equip them to personally lead the process of new product development. And these often have to be significantly better than what’s on the market (in other words, breakthroughs) due to the high cost of R&D.

CEO 8

CEO Innovation Pharmaceuticals Merchandising 8

Harvard Business Review

AUGUST 1, 2014

Launched in 2005, ecomagination has always been a bit amorphous. Is it a marketing campaign? The company has reaped $160 billion from the program since 2005. By stretching ecomagination into areas that many people clearly don’t consider very green, GE may be risking a valuable business and brand asset. A corporate strategy?

Energy 8

Energy Globalization Price Innovation 8

Harvard Business Review

JUNE 11, 2015

Huawei’s revenue from overseas markets exceeded that from the Chinese market for the first time in 2005. Being privately held has allowed Huawei to work on its 10-year plans, while its competitors struggle to follow near-term fluctuations of the capital market. billion and net profits of $4.49 billion (both in U.S.

Succession 8

Succession Golden Handcuff IPO Long-term 8