Harvard Business Review

JUNE 2, 2015

The new conventional wisdom on corporate structure is that companies can do better by organizing themselves around customer groups. The logic sounds compelling: A customer-centric structure , as the approach is known, can help a company understand its customers better, develop deeper relationships with them, and improve customer satisfaction.

Restructuring 8

Restructuring Company Henderson Health Care 8

Harvard Business Review

OCTOBER 21, 2016

Yet executives are often reluctant to place sustainability core to their company’s business strategy in the mistaken belief that the costs outweigh the benefits. We exclude companies with a traditional CSR program that supports employee volunteering in the community – this does not by itself qualify as sustainability.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

APRIL 12, 2013

But the kind of organization that marks our own historical moment is, arguably, the turnaround company. So what does it take for a leader to pull a company out of the doldrums, or indeed out of real or potential bankruptcy? In 2000, when Anne Mulcahy took charge of operations at Xerox, there were plenty of difficult topics to confront.

Company 8

Company Video CEO Crisis 8

Harvard Business Review

DECEMBER 24, 2010

But what a company it turned out to be. But almost all of these are family businesses, operated by a husband and wife and several hired hands. The company started out in 1997 with a product line mainly inspired by Japanese products and cartoons — and its ability to learn from others is what saved it at a crisis point.

Workshop 14

Workshop Company Press Release Innovation 14

Harvard Business Review

MARCH 20, 2015

Since people began telecommuting decades ago, companies have been excited about the prospects to increase productivity, reduce costs, and gain access to a much larger talent pool. Ultimately, these perks help the company source the best talent, which is often found outside large technology hubs like Silicon Valley and New York.

Company 8

Company Document Travel Real Estate 8

Harvard Business Review

SEPTEMBER 28, 2012

Add work time lost due to travel; cultural norms requiring that people travel together; the expense of transportation; and a general lack of awareness about the value of correcting eyesight problems, and the French eyeglass company Essilor was faced with a perfect storm of what we call external constraints. This isn't particularly surprising.

Constraint 15

Constraint Marketing Travel Innovation 15

Harvard Business Review

SEPTEMBER 4, 2017

In the decade between 2005 and 2015, labor productivity in the US as measured by GDP per labor hour was less than 1% for 7 of the 10 years, according to the OECD. Small and large companies alike are experimenting with these concepts. Unfortunately, this virtuous cycle appears to be broken. And wages are stagnant.

Human Capital 14

Human Capital Kaizen Agility Energy 14

Harvard Business Review

NOVEMBER 20, 2018

For one thing, in an era when trust in traditional sources has eroded — in government, media, and in companies and the marketing they employ — word-of-mouth from trusted peers wields greater clout than ever. Around 2005, marketing became a bigger force driving growth. It was the right thing to do. Painful, but effective.

B2C 13

B2C Energy Marketing B2B 13

Harvard Business Review

JUNE 6, 2017

Frequently, when I speak at a company with a strong “yes” culture, I ask the employees to close their eyes and raise their hands if they are currently working on a project that they don’t believe will be successful — something they don’t believe will accomplish its goals. Every company is in a value race.

Team 15

Team Metrics Project Innovation 15

Harvard Business Review

FEBRUARY 24, 2015

There is little consensus as to whether firms that find themselves spun off from other companies – either as new, standalone companies, or under the stewardship of new parent companies – perform better or worse than they did before. Does the business have a complete, balanced, and cohesive management team?

Chemicals 8

Chemicals How To Kahneman Reputation 8

Harvard Business Review

MARCH 28, 2016

How many companies of any kind are still around after the equivalent of three or four generations? A study of 25,000 publicly traded companies from 1950 to 2009 found that, on average, they lasted around 15 years, or not even through one generation. These are disheartening numbers. But let’s put them in perspective.

Long-term 8

Long-term Short-term Reputation Incentives 8

Harvard Business Review

DECEMBER 25, 2013

If you are running a large company anywhere in the world, you have almost certainly asked yourself some version of this question: “How can we get tens of thousands of employees to deliver memorable customer experiences that enhance our brand, all at a reasonable cost?”. Bush took over American Express’s far-flung service operations in 2005.

Call Center 8

Call Center Attrition Cost Center Learning-by-Doing 8

Harvard Business Review

OCTOBER 25, 2013

The company spends virtually nothing on advertising. The company now has over 200 stores, and sales soared from US $40 million to US $1.37 The company came along in 2005, after years of focus on low-fat products had left the US yogurt market vulnerable. In five years, the company held over half of the U.S.

Apparel 8

Apparel Brand Sports Advertising 8

Terry Starbucker

MAY 16, 2010

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full The Path To Business Greatness: 5 Steps To Bridging The Divide Between Owners & Employees by Starbucker on May 16, 2010 It’s the biggest divide any company has – the one between its owners and employees.

Metrics 243

Metrics Mission Statement Download Objective 243

Harvard Business Review

MAY 20, 2016

Smart companies understand that workspaces are a business tool. For example, we’ve seen an explosion of open office layouts, sn part because openness, transparency, and collaboration are some of the attributes companies strive for today. At the same time, the company knew they had some challenges.

Maturity 10

Maturity Real Estate Survey Project 10

Harvard Business Review

NOVEMBER 28, 2012

The general counsel for Mariana Ash, a Los Angeles-based cosmetics company, Carroll was leading a brainstorming session ahead of a scheduled negotiation with Gerald Palacios, the governor of the Northern Mariana Islands. She had taken the reins when he retired, in 2005. "What other options do we have?" Alan Carroll asked his team.

Case Study 14

Case Study Press Release Proposal Cooper 14

Strategy Driven

JANUARY 24, 2011

StrategyDriven effective executives, efficient employees Home About The StrategyDriven Organization Our Company Our Contributors Karen K. What did 2010 look like for you and your company? But there’s only one that really matters: Did your company effectively execute its plans and initiatives? Juliano Howard T. Dickens Jr.

Execution 67

Execution Company 360-Degree Feedback Cooper 67

Harvard Business Review

FEBRUARY 18, 2014

For one thing, thanks to a long history of exclusive municipal franchising regulations that didn’t end until 1992, the two companies don’t overlap in any market—TWC customers will become Comcast customers (and get arguably better technology and service in the process), but no local market will see a decline in the number of competitors.

Technology 8

Technology Content Information Technology Franchising 8

Deming Institute

SEPTEMBER 23, 2019

In the late 1960s, Frank Pipp, an assembly plant manager for a Ford Motor Company factory, instructed his staff to purchase competitor’s cars. He did not believe the results and instructed the team to repeat the assembly operation. Reference – Reducing Variability: A New Approach to Quality , L.P.

System 74

System Productivity Products Deming 74

Michael Lee Stallard

FEBRUARY 12, 2020

have risen more than 50% from 2005 to 2017 and now exceed deaths by motor vehicle incidents. Emotionally, and physically, we feel much better when our bodies operate in an ongoing state of homeostasis. It’s the quality of the connection, not the quantity, that matters most. Suicides in the U.S. This fight is personal.

Stress 195

Stress Cacioppo System Competitive Advantage 195

Harvard Business Review

JULY 2, 2014

Even as recently as 2005, European players were able to hold the ball for three seconds, on average, before passing; today, they can keep the ball for less than a second before being challenged. Like soccer teams, companies too find that the environment as well as the pace have both changed in recent times.

Cooper 15

Cooper Objective Short-term Incentives 15

Terry Starbucker

DECEMBER 2, 2010

For years, I operated with the belief that all I had to do was come up with the most brilliantly creative and strategically sound solution. An edgy marketing campaign might be what’s needed to jump start the brand but it might be too big of a leap for a conservative company. Popularity: 3% [ ?

Influence 275

Influence Blog Politics Learning-by-Doing 275

Michael Lee Stallard

JUNE 28, 2010

Eisenhower to the position of supreme commander of Operation Overlord. What qualities of George Marshall do you see in yourself? Although he was personally disappointed, Marshall remained working for the president as army chief of staff and appointed Dwight D. I know he is going. why is everyone smiling?

Ryan 220

Ryan Learning-by-Doing Career Magazine 220

Terry Starbucker

AUGUST 1, 2010

He had just spent several days reviewing our business operations, and after absorbing our successes and industry-leading metrics, he couldn’t figure it out on his own. So he was compelled to ask me that question, perhaps hoping I would reply with some magic formula that he could take back home with him. “Pr&# is Pride.

Blog 246

Blog Metrics Learning-by-Doing Handbook 246

Harvard Business Review

FEBRUARY 3, 2015

I know because I ask a second question: On a scale of one to five, how would you rate the quality of your current network? Your network’s strategic advantage and, therefore, the extent to which it helps you step up to leadership, depends on three qualities: Breadth: Strong relationships with a diverse range of contacts.

How To 8

How To Diversity Letter Learning-by-Doing 8

Harvard Business Review

JULY 2, 2014

Even as recently as 2005, European players were able to hold the ball for three seconds, on average, before passing; today, they can keep the ball for less than a second before being challenged. Like soccer teams, companies too find that the environment as well as the pace have both changed in recent times.

Cooper 8

Cooper Objective Short-term Incentives 8

Harvard Business Review

JUNE 12, 2014

But, my friends, one of the best things I’ve done, in summer of 2005, was start painting the wall. In fact, it was only 7 years ago that Apple shipped its first iPhone and Google introduced its Android operating system. From the beginning, one of the reasons I wanted to start a company was to start a foundation.

Career 8

Career Planning CEO Entrepreneur 8

Harvard Business Review

OCTOBER 18, 2011

British law created the Community Interest Company in 2005, and a number of U.S. states have passed new corporate forms legislation in recent years, including Low Profit Limited Liability Companies, Benefit Corporations, and Flexible Purpose Corporations. Federal lawmakers in the U.S. are also considering enabling legislation.

CEO 11

CEO Incubator Supply Chain Entrepreneur 11

Harvard Business Review

SEPTEMBER 8, 2016

At any given moment, about 5%–7% of companies either are in free fall or are about to be. And here’s a sobering fact: Only about 10%–15% of those companies will ever pull out of it. Clearly, something else, beyond the disruptive technology itself, is behind the demise of companies like Kodak.

Company 8

Company How To Business Model Engineering 8

Harvard Business Review

NOVEMBER 20, 2017

In our experience at Bain & Company, however, this strategy-to-performance gap is rarely the result of shortcomings in implementation; it is because the plans are flawed from the start. Leadership then specifies a plan that it believes will position the company to win in this predicted future. Take Dell Technologies, for example.

Execution 8

Execution Strategy Contingency Plans Company 8

Harvard Business Review

JULY 14, 2016

Back in 2009, there were just four companies that fit the bill. Self-cannibalization occurs when a company chooses to proactively replace one product or process with another that is potentially worth less. Most companies find the latter more challenging, but the best companies pursue both. Consider China’s Tencent.

Productivity 8

Productivity Products Company Metrics 8

Harvard Business Review

NOVEMBER 20, 2013

China leads all emerging markets with 89 companies on the latest Fortune Global 500 list of the world’s largest. To many skeptical consumers in developed markets, Brand China still means lower quality. To become major branded players away from home, Chinese companies must address their challenges in three strategic ways.

Brand 8

Brand Globalization Company Development 8

Harvard Business Review

MAY 20, 2015

Organizations have always depended on data — to manage operations, to communicate with customers, to pay employees and suppliers, to plan their futures, and so forth. Data is invading every nook and cranny of every sector, every company therein, every department, and every job. That’s changing. The sums can be enormous.

Business Model 8

Business Model Price Competitive Advantage Strategy 8

Harvard Business Review

JUNE 29, 2017

It quickly overcame AM radio in content quality, coverage, and audience share. By 2005 smartphones were already popular, but the Cupertino visionary saw something much cooler than a “Crackberry.” But when licenses were finally distributed in the 1980s, two companies per market were authorized. Apple Invents a Radio.

Armstrong 8

Armstrong Wireless Succession Licensing 8

Harvard Business Review

SEPTEMBER 14, 2012

The company strongly disputed the allegations. But the charge has broader significance for companies facing gross negligence or willful misconduct allegations under a number of regulatory statutes that impose triple damages for such conduct. No criminal charges have been filed against the company.). million barrels).

Industry 14

Industry Operations Report Globalization 14

Harvard Business Review

MAY 18, 2017

That quality made him (arguably) the quintessential HBR author. I’ll fast-forward through the next decade, when Garvin, trained in operations, helped to answer the question much of America was obsessed with at the time: How Japanese automakers could make higher-quality, more-reliable cars than Americans, while charging less for them.

Management 8

Management Balanced Scorecard NPV Article 8

Harvard Business Review

OCTOBER 23, 2015

This development may seem small, but if the trend grows, it will drive improvements in the quality of care. A collaboration of the editors of Harvard Business Review and the New England Journal of Medicine , exploring cutting-edge ways to improve quality and reduce waste. A few leading health systems have seen the light.

Health Care 8

Health Care Trends Report Metrics 8