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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

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A Medical Innovation Factory in the Middle of the Desert

N2Growth Blog

But what happens when the same surgeon is promoted to manage other doctors, or in the case of Dr. Rakesh Suri, asked to become the CEO of the entire hospital? Inevitably, the patient wants a supremely confident and competent doctor who is in total control. It makes sense and it saves lives. ’ Let’s take a step back.

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Training Middle Managers On People Management Basics

QAspire

Home Go to QAspire.com Guest Posts Disclaimer Training Middle Managers On People Management Basics Here is a simple idea: Whenever you have a new manager (project manager/departmental leader) joining in your organization, put him/her through a simple training program on how to manage people.

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Managing Results by Defining “Deliverables” Early On

QAspire

Home Go to QAspire.com Guest Posts Disclaimer Managing Results by Defining “Deliverables” Early On As professionals, we all are responsible for shipping stuff to our customers (internal or external). As a manager, it helps if you can clearly define what deliverable means. Check it out if you haven’t already ! Don’t Kill It!

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Thoughts on Effective Management Consulting

QAspire

Home Go to QAspire.com Guest Posts Disclaimer Thoughts on Effective Management Consulting Consulting is a trust game. It is entirely possible that clients may see management consultants as their valuable partners if they: Focus on execution. Core expectation from any consultant is that they deliver results. Don’t Kill It!

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QAspire Blog: Practical Insights on Quality, Management.

QAspire

. - - - - - Stay tuned to QAspire Blog: Subscribe via RSS , Connect via Facebook or Follow us on Twitter Tags: customer delight , Customer Relationships , Excellence , project management , Quality Leadership , Managing Projects , Quality | Tanmay August 11, 2010 7 Comments By Anil Kumar, August 11, 2010 @ 8:59 am Fantastic post!!

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QAspire Blog: Practical Insights on Quality, Management.

QAspire

I visited an interactive session with one of the greatest Indian actors Anupam Kher at Ahmedabad Management Association (AMA) as a part of “Face to Face with Achievers of Excellence” program. with Phil Gerbyshak Management Craft Nicholas Bate NOOP.NL I write this because over the weekend, I experienced some of these. Don’t Kill It!

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