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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

Blog 304
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Best Leadership Blogs 2010 | N2Growth Blog

N2Growth Blog

I know all but one of the other nominees and would highly recommend any of them as a high quality source of leadership information. If there is a blog you feel should have been nominated but wasn’t, please share that information in the comments below and I’ll pass it along to Kevin.

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How to Succeed in a Retail Career

Strategy Driven

Are you thinking of starting a career in retail? If you are looking to get into retail, you should pay close attention to the information below. But, those willing to work hard and stick around are often rewarded with positions in management. Take A Course in Business Management. Be Willing to Work Long Hours.

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Finding the Right Answer Begins with the Right Question

Frank Sonnenberg Online

One of Socrates’ most valuable contributions — the Socratic method of teaching — didn’t drill information into students’ heads, but rather asked question after question until they arrived at their own understanding. A student can do well by memorizing information and regurgitating it. Protect Yourself from Bad Information.

Morale 114
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Shut-up & Listen | N2Growth Blog

N2Growth Blog

If you follow this advice not only will you become better informed, but you’ll also become more popular with those whom you interact with. You’ll also notice that when intelligent people do speak-up it’s not to ramble-on incoherently or incessantly, but usually to ask a question so that they can elicit even more information.

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Toxic Work Environments | N2Growth Blog

N2Growth Blog

offers quick, practical management tips and ideas from HBR.org. While these articles tended to stir the pot a bit, they were in my opinion mostly missing the mark. The articles should have been written on the topic of poor leadership. " [link] [link] mikemyatt Thanks for the kind words as well as sharing the link Donna.

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Tips For Managing Retail Staff Effectively

Strategy Driven

If you are a retail manager or store owner, then you’re probably already aware of the difficulties in managing staff. Now you don’t need to read up on the latest management techniques. Keep Track Of Staff Information With Excel. You should make sure all their information is documented accurately. Final Thoughts.

Retail 62