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40 Timeless Lessons From Southwest Airlines

Eric Jacobson

A few years ago, Southwest Airlines celebrated its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. A crisis can contain the germ of a big idea. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page.

Airlines 102
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Southwest Airlines Shares 40 Lessons For Business Leaders

Eric Jacobson

Southwest Airlines is celebrating its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. A crisis can contain the germ of a big idea. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page.

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What Southwest Airlines Taught Us This Year

Eric Jacobson

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. A crisis can contain the germ of a big idea. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page.

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What NOT to do in Customer Service 7

QAspire

It is only customer service that enhances quality of experience and makes an airline preferable over other. In crisis, instead of overcommunicating things, the crew started escaping customer complaints. By Hardik, October 24, 2010 @ 12:32 pm pragmatic ways of achieving customer experience, engagement. This created more pressure.

Travel 84
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WestJet's CEO step down: The first sign of the leadership.

Roundtable Talk

Posted on March 18, 2010 by LeaderTalker | Leave a comment The times they are a-changing my friends. Durfy’s replacement, Gregg Sartesky, is a 50 something exec who’s grown up in the high grind airline industry. ← Don’t believe your own hype Are you still faking it AFTER you’ve made it?

CEO 31
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Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It

Harvard Business Review

United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. But the moral of this story is not how to do crisis management faster and better in a lightning-fast digital world.

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Servant Leadership…Creating an Environment of Service | You're Not.

You're Not the Boss of Me

You’re Not the Boss of Me Skip to content Home About Me About This Blog ← Taming the Inner Mule Facing the Blank Wall → December 12, 2010 · 8:24 pm ↓ Jump to Comments Servant Leadership…Creating an Environment of Service A lot is being said about the leader as “servant”. · Theme: Pilcrow by Automattic