2010 Airlines Crisis Technology 
Harvard Business Review
APRIL 14, 2017
United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. But the moral of this story is not how to do crisis management faster and better in a lightning-fast digital world.
Harvard Business Review
AUGUST 27, 2015
Economywide ROIC has trended downward since the 1980s, falling from above 6% in the mid-1960s to 5% in 1980, then to 3% in 1990, and to only a bit more than 1% by 2010. Deloitte attributes this fall in part to rising competitive intensity, as a result of new technologies and lower entry barriers. An increasing number of U.S.
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Harvard Business Review
JUNE 19, 2014
Malaysian authorities’ initial failure to track and recover Flight 370 shows how a lack of outside help can impede solutions during a crisis. National and airline leaders weren’t able to adjust to the fluid and complex situation by engaging external resources in the critical first hours and days after the plane’s disappearance.
Harvard Business Review
JANUARY 28, 2016
Many organizations, particularly in the aftermath of the global financial crisis, are saddled with trying to do business, let along innovate, under increasingly crushing regulatory environments. Advanced technology is at the core of virtually every company’s business model today. Innovation vs. Regulation.
Harvard Business Review
FEBRUARY 5, 2013
In a survey conducted by IBM in 2010 with more than 1,500 CEOs worldwide, 80% of leaders anticipated greater complexity in the future, but fewer than half of them felt confident to deal with that complexity. The business environment today has indeed become mindboggling complex due to accelerating globalization and rapid technology changes.
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