Great Leadership By Dan

MAY 9, 2019

In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. According to Deloitte’s 2010 Ethics & Workplace Survey, one-third of employed Americans planned to look for a new job when the economy stabilized.

Simon 260

Simon Blanchard Hotels Attrition 260

Strategy Driven

NOVEMBER 10, 2010

– How to Create and Implement a Knowledge Transfer Program, part 1 Posted by Ken Ball and Gina Gotsill on November 10, 2010 · 2 Comments The clock is ticking: next year, in 2011, the oldest of the 76 million Baby Boomers turn 65. Still, there are potentially alarming downsides when essential employees leave.

How To 72

How To Tacit Knowledge Intellectual Capital Newsletter 72

Harvard Business Review

FEBRUARY 11, 2011

Thirty-seven of our competitors — successful homebuilders — went out of business in two years, an attrition rate of about 50 percent. We weren't happy with the results of our surveys, which indicated customer satisfaction was hovering at about 75 percent. Everyone in the industry felt the impact. Not good enough.

Airlines 14

Airlines Chief Executive Officer Attrition Incentives 14