2010 CEO Hypercompetition Management 
Harvard Business Review
JULY 17, 2014
For example, at Standard Chartered in India, one female executive drove the transformation of two bank branches in Kolkata and New Delhi into all-women branches, a move which increased net sales at these branches by an impressive 127% and 75%, respectively, from 2009 to 2010. Diversity Managing yourself'
Harvard Business Review
DECEMBER 20, 2016
I’ve found that managers who fully embrace a superconsumer strategy learn more from their consumers through increased empathy. These managers are more persuasive at getting buy-in from the leaders in their organization, make better strategic decisions, and achieve more stable, more predictable, and longer-term growth.
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