Eric Jacobson

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40 Timeless Lessons From Southwest Airlines

Eric Jacobson

For Southwest, simplicity means using 737s for most of its fleet, which makes maintenance more cost-effective and allows more efficient training for flight crews and ground crews. By 2010, Southwest.com boasted more unique visitors than any other airline, and ranked as the second largest travel site. Simplicity has value.

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Southwest Airlines Shares 40 Lessons For Business Leaders

Eric Jacobson

For Southwest, simplicity means using 737s for most of its fleet, which makes maintenance more cost-effective and allows more efficient training for flight crews and ground crews. By 2010, Southwest.com boasted more unique visitors than any other airline, and ranked as the second largest travel site. Simplicity has value.

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What Southwest Airlines Taught Us This Year

Eric Jacobson

For Southwest, simplicity means using 737s for most of its fleet, which makes maintenance more cost-effective and allows more efficient training for flight crews and ground crews. By 2010, Southwest.com boasted more unique visitors than any other airline, and ranked as the second largest travel site. Simplicity has value.

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Take Command -- How To Be A First Responder In Business (Interview With Author Jake Wood)

Eric Jacobson

TR is widely recognized for its organizational efficiency and ability to be one of the first to reach the most devastated, remote, and need areas. Since, 2010, Team Rubicon has been instrumental in over 50 missions ranging from South Sudan and Haiti, to Joplin, Missouri and Hurricane Sandy.

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Always Follow Through

Eric Jacobson

Sunday, August 1, 2010 Always Follow Through Set a good example for your employees and follow through on everything you say you are going to do. But, following through is critical to keeping your team effective and efficient. If you promise to get an employee an answer, get it for him or her. Too many managers dont follow through.

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How To Improve Customer Service With The Telephone

Eric Jacobson

Tuesday, November 16, 2010 How To Improve Customer Service With The Telephone Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder.

How To 50
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How To Be A Green Leader

Eric Jacobson

Thursday, October 28, 2010 How To Be A Green Leader You can be a green leader at work and help save the planet and money for your business, by following these practices and instilling these habits with your employees: Photocopiers: Use the "standby" button on your copiers and that will lighten your energy load by 70 percent.

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