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Fear Kills

Next Level Blog

Main | Business Travel Divas Turn Themselves In » July 23, 2010 Fear Kills In case you didnt see it, a report in the New York Times earlier this week offers a stark example of what can happen when the culture of an organization discourages open and honest dialogue. Thats Not Leadership. Posted by: Mike Henry Sr.

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How to Conduct a “Customer Listening Session” | Top Executive.

Tony Mayo

Online, telephone, and in-person customer surveys work for many businesses. Plan to have 6-12 participants. Allow plenty of opportunity for the participants to talk with each other. A focus group is not a survey. Welcome each participant personally and thank each customer for taking the time.

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Employee Engagement…What's in a Name? | You're Not the Boss of Me

You're Not the Boss of Me

You’re Not the Boss of Me Skip to content Home About Me About This Blog ← Getting to the Heart of Mental Toughness The Importance of Being Purposeful → March 9, 2010 · 4:37 am ↓ Jump to Comments Employee Engagement…What’s in a Name? Elliot Reply Gwyn Teatro March 10, 2010 at 12:27 am You make a good point, Elliot.

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Brazil's Women Shun the Private Sector

Harvard Business Review

The CWLP survey found that 65% of educated Brazilian women view the public sector as very desirable to work for, head and shoulders above their counterparts in other BRIC markets. In fact, the CWLP survey shows that 80% of college-educated women aspire to a top job — more than in China and Russia and far outstripping their U.S.

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The Lure of China's Public Sector

Harvard Business Review

million university graduates entered the job market in 2010 , up from one million in 1999. Especially telling: 57% of the Chinese women university graduates surveyed for our book Winning the War for Talent in Emerging Markets rated the public sector as an attractive job option. More than 6.4

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How Mayo Clinic Is Using iPads to Empower Patients

Harvard Business Review

With all this in mind, a group at the Mayo Clinic led by the four of us developed and implemented a standardized practice model over a three-year period (2010-2012) that significantly reduced variation and improved predictability of care in adult cardiac surgery. About 70% of patients returned a post-discharge survey.

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Use Your Customers as Ethnographers

Harvard Business Review

At C Space, we’ve conducted more than 800 mobile journaling and ethnography projects on behalf of over 240 clients since 2010, and have seen the power of bringing consumer experience to life for our clients. But it can only happen when the consumer is both a participant and observer of her own life. Why use them?