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Building Trust Through Behavioral Integrity

Great Leadership By Dan

In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. Simons’ team defines behavioral integrity as “managers keeping their promises and demonstrating espoused values.” which translated into $250K for each hotel!

Simon 260
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BIF-6: Stunning Sights, Interesting People, Innovative Ideas

Michael Lee Stallard

Michael Lee Stallard Insights on Leadership and Employee Engagement Home About Hire to Speak Press Kit BIF-6: Stunning Sights, Interesting People, Innovative Ideas Published by Michael Lee Stallard on September 15, 2010 06:16 pm under connection culture Life is good! Military Gamification in Everything? why is everyone smiling?

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The International Coaching Federation Welcomes Rich Gee.

Rich Gee Group

I run workshops all across the country in many venues — they were the perfect hosts (they covered ALL the bases), the location was smashing (I love the Doubletree Hotel – it was just renovated), the room was perfect, the food scrumptious, and any request was met with a smile. Establish A Contract With Your Team. Unported License.

Workshop 188
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John Wooden: What the Obituaries Missed

Michael Lee Stallard

The following season NAIB officials invited Indiana State again, and this time decided they would allow Clarence to play, provided he didn’t stay at the hotel with his teammates and wouldn’t be seen publicly with them. Once again the coach declined. He always said, “You’re as good as anybody, but you’re no better than anybody.”

Follow-up 360
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Remembering 9/11 | N2Growth Blog

N2Growth Blog

I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute. When I walked out of the hotel the first plane had just hit and smoke was coming from the tower. What followed the remainder of the day on 9/11 was a combination of heroic and eerie.

Blog 362
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Real-world examples of customer service

Lead on Purpose

We had the flights, the hotels (yes, plural…I’ll come back to that) and six days of fun planned at Universal Studios and several other theme parks. Next I called the Marriott hotel. When I called today to rebook our trip, which hotel do you think I called? They have simply made me a happy customer. It was so easy!

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Hidden Costs 25

QAspire

not aligning middle managers with vision at the top? poor communications and expectations management? effective and right management can go a long way. By Anil Kumar, July 23, 2010 @ 8:48 am Awesome!!! By Megha Mehta, July 23, 2010 @ 9:11 am Simply Great!! setting wrong examples? not treating people well?

Cost 159