2011 Airlines Development Diversity 
Strategy Driven
JANUARY 21, 2011
Joel Barker says you can innovate faster, cheaper and with less risk by developing innovations at the verge. For Southwest Airlines, it was about how they could maintain the current schedule with fewer planes. People and businesses are looking for opportunities. What kinds of opportunities? Innovate quickly. Keep it simple.
QAspire
DECEMBER 24, 2009
Two diverse experiences shaped up this post and lessons learned from these experiences are still very relevant. November 2009: What NOT to do in Customer Service 7 My ‘not-so-decent’ experience with an airline prompted this article, which enlists 7 things businesses should never do when dealing with customers.
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First Friday Book Synopsis
DECEMBER 10, 2011
Higher Ambition: How Great Leaders Create Economic and Social Value Michael Beer, Russell Eisenstat, Nathaniel Foote, Tobias Fredberg, and Flemming Norrgren Harvard Business School Press (2011) Valuable lessons from 36 CEOs who create simultaneously value that has both economic and social impact The CEOs featured in this book agreed to participate (..)
You're Not the Boss of Me
DECEMBER 12, 2010
For instance, Southwest airlines’ over-arching purpose is stated as: “To provide the best service and lowest fares to the short haul, frequent-flying, point-to-point, non-interlining traveler.&# This simple statement lets everyone know why Southwest Airlines is in business and whom it is there, ultimately, to serve.
Harvard Business Review
MAY 16, 2011
They also energize their employees by ensuring that their expectations about three overarching elements of work — the nature of their role , the work environment , and their professional development (RED) — are in line with the organization's purpose. And all that plays into professional development.
Harvard Business Review
DECEMBER 8, 2011
We recently attended the World Economic Forum's India Economic Summit 2011 in Mumbai, where we moderated several panels and workshops on the topic of innovation. As such, jugaad innovators attempt to meet customers' high aspirations by developing solutions that are not only affordable, but that also deliver superior value.
Harvard Business Review
MAY 1, 2015
Both men thought that the industry was stale and too homogeneous relative to the diversity of customers it sought to serve. In both 2010 and 2011, TripAdvisor voted citizenM “The Trendiest Hotel in the World.” citizenM explicitly used analogical reasoning to develop new elements in its hotels.
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