Strategy Driven
NOVEMBER 27, 2010
Within each episode, Melissa Francis, Simon Hobbs, and a group of distinguished guests discuss what it takes to be a visionary leader; guiding their companies to success within the rapidly changing global marketplace.
Strategy Driven
JANUARY 21, 2011
For Southwest Airlines, it was about how they could maintain the current schedule with fewer planes. People and businesses are looking for opportunities. What kinds of opportunities? It starts by creating a culture that encourages employees to do what’s right for the customer. Keep it simple.
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First Friday Book Synopsis
DECEMBER 10, 2011
Higher Ambition: How Great Leaders Create Economic and Social Value Michael Beer, Russell Eisenstat, Nathaniel Foote, Tobias Fredberg, and Flemming Norrgren Harvard Business School Press (2011) Valuable lessons from 36 CEOs who create simultaneously value that has both economic and social impact The CEOs featured in this book agreed to participate (..)
QAspire
DECEMBER 24, 2009
Two diverse experiences shaped up this post and lessons learned from these experiences are still very relevant. November 2009: What NOT to do in Customer Service 7 My ‘not-so-decent’ experience with an airline prompted this article, which enlists 7 things businesses should never do when dealing with customers.
You're Not the Boss of Me
DECEMBER 12, 2010
For instance, Southwest airlines’ over-arching purpose is stated as: “To provide the best service and lowest fares to the short haul, frequent-flying, point-to-point, non-interlining traveler.&# This simple statement lets everyone know why Southwest Airlines is in business and whom it is there, ultimately, to serve.
Harvard Business Review
MAY 16, 2011
Years later, he bought a financially ailing airline and transformed it into Asia's most profitable and fastest-growing low-cost operator. The airline's tagline "Now Everyone Can Fly" says it all; anyone who joins the company knows they will play a role in providing affordable travel to as many people as possible.
Harvard Business Review
DECEMBER 8, 2011
We recently attended the World Economic Forum's India Economic Summit 2011 in Mumbai, where we moderated several panels and workshops on the topic of innovation. The experience gave us some insights into a unique approach to innovation called jugaad , which entrepreneurs and enterprises are practicing in complex emerging markets like India.
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