Departed Client Analysis: Opening Formal Channels of Feedback to Improve Customer Retention
Strategy Driven
JULY 20, 2012
When you are part of a senior management team running a large business, it can be easy to become insulated from the day-to-day realities of how your company is handling its customer base. A Departed Client Analysis program is designed to help you identify the real (and sometimes unexpected) reasons why your clients leave.
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