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Departed Client Analysis: Opening Formal Channels of Feedback to Improve Customer Retention

Strategy Driven

Conducting a Departed Client Analysis (or Lost Customer Analysis) program entails hiring an independent third party to conduct debrief interviews and solicit constructive feedback from lost customers who have recently fired your firm. He is the author of a book, From a Good Sales Call to a Great Sales Call (McGraw-Hill, 2011).

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StrategyDriven Leadership Conversation Episode 6 – Developing a.

Strategy Driven

Episode 6 – Developing a Collaborative, Productive Culture examines how leaders can develop a collaborative, productive culture where conflict is used constructively to better the organization’s overall performance. To read Diane’s complete biography, click here.

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Game Changers | N2Growth Blog

N2Growth Blog

Real game changers understand the power of people and relationships, and they embody this in both their construction and implementation. The analysis you describe seems to me to happen after a flash of insight. Flash-analysis/trial again and again until it clicks. Quick analysis (like you’ve outlined) Live trial.

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Worn out at Work? Twelve Common Workplace Behaviors that Drain.

Strategy Driven

’ Here are twelve draining behaviors to watch out for – and what you can do to counteract them and create a more nourishing workplace in 2011. ’ Here are twelve draining behaviors to watch out for – and what you can do to counteract them and create a more nourishing workplace in 2011.

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The 5 Goals of a Project Manager | StrategyDriven

Strategy Driven

Written in a clear, professional and straightforward manner, it is relevant to the management of all types of projects, including IT, construction, engineering, telecommunications and government, as well as many others.

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Morning Advantage: The Sky Is Falling, but the Ceiling Is Fine

Harvard Business Review

GDP growth in emerging markets is slowing. Indeed they are at their lowest since March 2011, according to the report. Crucially, consumer spending remains solid — just as it proved resilient in 2011, despite the plunge in sentiment following the 'debt ceiling' fiasco last summer.". "The euro’s future is in limbo.

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China's Smaller Cities Are Home to Growing Middle Class

Harvard Business Review

In his remarks, Chen emphasized that foreign investors should look favorably upon the opportunities in China, notably those connected to China's construction of many new small and medium-sized cities and towns. By 2030, according to our analysis, there will be around 270 million more new urban residents in China. million people and 1.5

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