2011 Books Operations Review 
First Friday Book Synopsis
SEPTEMBER 1, 2011
The Toyota Way to Continuous Improvement: Linking Strategy and Operational Excellence to Achieve Superior Performance Jeffrey K. Liker and James K.
First Friday Book Synopsis
MAY 12, 2012
The Branded Mind: What Neuroscience Really Tells Us about the Puzzle of the Brain and the Brand Erik du Plessis , with Nigel Hollis and Graham Page Kogan Page (2011) A travel guide and operations manual for exploration and management of the “Damasian paradigm shift” With assistance contributed by Nigel Hollis and Graham Page, Erik [.]. (..)
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First Friday Book Synopsis
OCTOBER 6, 2011
How NET PROMOTER Companies Thrive in a Customer-Driven World Fred Reichheld with Rob Markey Harvard Business Review Press (2011) Here is an open-source system whose “engine” can drive profitable growth This is a revised and expanded second edition of a book published in 2006. The Ultimate Question 2.0:
First Friday Book Synopsis
APRIL 27, 2012
The Winner’s Brain: 8 Strategies Great Minds Use to Achieve Success Jeff Brown and Mark Fenske with Liz Neporent DeCapo Press/Perseus Books Group (2011) How and why your brain can help you to become the best person you can be Note: I recently re-read this book, first published in 2010, and value what it offers [.].
First Friday Book Synopsis
MARCH 24, 2011
Traction: Get a Grip on Your Business Gino Wickman Virtual CEO (2011) Without traction, no individual or organization accomplishes anything. As I began to read this book, I was reminded of a book co-authored by Chip and Dan Heath in which they explain why a few ideas “stick&# but most don’t. It can also be [.].
First Friday Book Synopsis
JANUARY 16, 2012
Jossey-Bass/A Wiley Imprint (2011) How and why leadership is about the growth and positive change that almost anyone can bring about while working with others All organizations need effective leadership at all levels and in all areas of their operations. [.]. Jansen Kraemer Jr.
Persuasive Powerhouse
JANUARY 11, 2011
Rick has now published a fiction book called Radiance. I asked him to write another guest post tying in the book with the subject of leadership. I asked him to write another guest post tying in the book with the subject of leadership. You can purchase a copy of his book at the usual places online - please do.
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