Strategy Driven

JULY 20, 2012

When you are part of a senior management team running a large business, it can be easy to become insulated from the day-to-day realities of how your company is handling its customer base. He is the author of a book, From a Good Sales Call to a Great Sales Call (McGraw-Hill, 2011). For more information about Richard, click here.

Analysis 50

Analysis Conflict of Interest Benchmarking Learning-by-Doing 50

Harvard Business Review

AUGUST 23, 2013

Fake it until you make it" might sound like a manageable way to approach your entrepreneurial efforts, but it''s also worth considering this man-riding-a-lion analogy from EnSite Solutions CEO Toby Thomas: "People look at him and think, ‘This guy''s really got it together! He''s brave!’ —Andrea Ovans.

Price 8

Price Company Sports Advertising 8

Harvard Business Review

JUNE 14, 2013

This rush to upgrade, however, creates a challenge: large numbers of excess electronics must be managed and disposed of properly. Following the loss of a backup data tape in 2011, US healthcare benefits provider TRICARE was hit with eight separate privacy lawsuits, including one seeking an astounding $4.9 billion in damages.

Risk Management 8

Risk Management Class Information Technology Banking 8

Strategy Driven

MARCH 11, 2011

Many of those investigating Enron had received campaign contributions from the company, yet kept maximum objectivity. It was very ‘old school’ (a management style that was 40 years obsolete), though it pretended to be ‘new school.’ Several committees competed with each other for the spotlight. Corporate Culture.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57