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Departed Client Analysis: Opening Formal Channels of Feedback to Improve Customer Retention

Strategy Driven

The source of much of this faulty information is client service personnel, who ultimately are not in an objective position to gather and share unbiased feedback, due to factors such as personal client relationships and potential conflicts of interest. For more information about Richard, click here. Consider leaving a comment!

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A Lesson from Warren Buffet about Ethical Blind Spots

Harvard Business Review

The data seem clear on David Sokol's conflict of interest in the Berkshire/Lubrizol deal. As we discuss in our April 2011 HBR article "Ethical Breakdowns" , mounting research shows that we often fail to notice others' unethical behavior if it's in our interest not to notice. Had Buffet suddenly gone over to the dark side?

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The Steep Psychological Price of Starting Your Own Company

Harvard Business Review

The researchers chalk it up to an unconscious desire to please the client in an effort to open up future employment opportunities — a mind-set that, the researchers argue, exposes their employers to significant risk from both inaccurate work and the appearance (if not the fact) of a conflict of interest. —Andrea Ovans.

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The Most Overlooked Part of Your Data Security

Harvard Business Review

Following the loss of a backup data tape in 2011, US healthcare benefits provider TRICARE was hit with eight separate privacy lawsuits, including one seeking an astounding $4.9 Only a careful, objective examination of tracking data can confirm chain-of-custody — or reveal potential liability. billion in damages.

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The Big Picture of Business – Business Lessons to be Learned from the Enron Scandal

Strategy Driven

Many of those investigating Enron had received campaign contributions from the company, yet kept maximum objectivity. There was a conflict of interest in alliance with Enron…not objective enough. Too many bought into the hype and lost objectivity. Copyright 2007-2011 by StrategyDriven, Inc.