Harvard Business Review

JUNE 20, 2013

At its core, reverse innovation describes solutions adopted first in poorer, emerging nations that subsequently—and disruptively—find a market in richer, developed nations. But can reverse innovation be relevant in the world of high-technology? In 2011, Capillary began looking beyond emerging markets for further growth.

Technology 10

Technology Innovation CRM Retail 10

Strategy Driven

JULY 13, 2011

Operating-cost productivity metrics might include the component costs for building an automobile or delivering a package, the rates of rework, and so forth. Cost structure metrics measure a company’s ability to manage its costs relative to competitors over three to five years. Copyright (c) 2011. About the Authors.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

JANUARY 3, 2011

The big question for many leaders as they look toward 2011 is: "How can my company be one of them?". To lay the right foundation: Treat strategy, capabilities and cost together: What the company already does best should be driving its strategic direction. Similarly, think about every item of cost as an investment.

Strategy 15

Strategy Fixed Assets Competitive Advantage Long-term 15

Harvard Business Review

DECEMBER 29, 2011

Our most-read slideshow in 2011 was " Difficult Conversations: Nine Common Mistakes." We explored why some strengths — being a good storyteller, having great social skills — can actually cost salespeople in the long run. How Retailers Are Reinventing Shopping. Well, a girl can dream.). The Trouble with Salespeople.

Video 14

Video Porter Charisma Customer Loyalty 14

Harvard Business Review

JUNE 2, 2017

The decisions, which were both unanimous, significantly scaled back the ability of patent holders to slow innovation by competitors, tipping scales that many legal scholars believe have become badly imbalanced. Taken together, the two cases will improve the innovation environment for companies in fast-changing industries.

Innovation 8

Innovation Supply Chain Software Productivity 8

Harvard Business Review

OCTOBER 6, 2014

Troubles at Tesco, the UK’s leading retailer, are mounting. If round after round of profit warnings was not enough – group operating profits fell 20% between 2011 and 2013 and are likely to fall another 30% in 2014 — the company recently announced it had overstated its first-half profit by about $400 million. How did this happen?

Retail 10

Retail Merchandising Discount Price 10

Strategy Driven

OCTOBER 26, 2011

He is also CEO of Max-Ventures, a venture capital and retail consulting firm, and founder and CEO of Max-Wellness, a comprehensive health and wellness retail chain that launched in 2010. billion sale in his 16 years as CEO Beating the competition is never easy. Consider leaving a comment! All rights reserved.

Bottom-up 50

Bottom-up Sharpe Follow-up Retail 50

Strategy Driven

DECEMBER 23, 2020

as well as the Tohoku earthquake in Japan in 2011. Ultimately, this failure to undergo the long and expensive process of mapping led to greater costs and a loss of transparency when disaster struck. These were followed by hurricanes Katrina and Rita in the U.S. THE PANDEMIC PRESENTS UNIQUE CHALLENGES.

Supply Chain 112

Supply Chain Compliance Fashion Efficiency 112

Harvard Business Review

APRIL 11, 2013

Penney''s CEO was a catastrophe — an assessment captured in the coverage of his ouster this week: "Former Apple Retail Guru Dumped;" "How Ron Johnson Made JCPenney Even Worse;" and my favorite: "I Am Become Ron Johnson, Destroyer of Worlds." Innovation Leadership Retail' Ron Johnson''s 17-month tenure as J.C. It''s true.

Merchandising 8

Merchandising Retail Gordon Price 8

Harvard Business Review

MAY 8, 2015

Consumers go to retail stores to find out what is available at what prices—in other words, in large part, to get information. Rather than having stores in shopping centers, retailers will construct massive warehouses and home-deliver products directly. So robots will play a more important role in retail’s future.

Technology 8

Technology Retail Transportation Construction 8

Harvard Business Review

AUGUST 15, 2013

While competitors like Compaq and IBM sold PCs through retailers, distributors, and resellers, Dell sold directly to its customers, offering highly customized PCs at a time when the cost of computers was high enough to still require significant tradeoffs. Yet the improved financial position came at a cost.

Rivkin 15

Rivkin Succession Short-term Case Study 15

Harvard Business Review

MARCH 19, 2012

Remarkably, the leading challenger is online retailer Amazon, with its Kindle Fire tablet. The innovation game is changing. This was not about creating switching costs (iPod users could continue to listen to their iPod while using Nokia phones). The most viable rival to Apple's iPad isn't produced by a traditional hardware firm.

Strategy 15

Strategy eBook Library Open-book 15

Harvard Business Review

MARCH 8, 2012

The Indian government sponsored the introduction of 3G services in 2011 with a $30 billion spectrum auction. It's a reflection of what's happening in the domestic retail space more broadly. Infibeam's founder projects growth of the retail economy from $400 billion today to $1 trillion by the end of the decade.

Venture Capitalist 13

Venture Capitalist Entrepreneur Conference Wireless 13

Harvard Business Review

JULY 19, 2017

In 2011, the average tenure dropped to 18 years. Industries dominated by information-rich assets (think publishing and music) were swept up in the early wave of internet innovation. The subsequent mobile revolution created challenges for retailers who found customers flocking to online alternatives. No industry is immune.

Technology 8

Technology Industry GDP Content 8

Harvard Business Review

DECEMBER 2, 2013

Already in 2011 the Chinese spent more time on the Internet than watching TV , while in the U.S. In China, the five largest retailers account for only 10% of the total retail market , so most customers have to buy items in mom-and-pop stores. The Internet often offers a more cost-effective advertising solution.

Advertising 11

Advertising Retail Media Price 11

Harvard Business Review

MAY 8, 2017

Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. Matthew Eyring , Chief Strategy & Innovation Officer of Vivint Inc.

Franchising 14

Franchising CEO Business Model Strategy 14

Harvard Business Review

APRIL 4, 2014

The tales of two companies, cell phone accessories retailer Cellairis and skin care products maker Rodan + Fields, illustrate the dangers of top-level strategic tinkering. They had the epiphany that they could use cheap retail space – the carts that sit in the middle of shopping malls – to sell mobile phone accessories, mostly cases.

Strategy 8

Strategy Wireless Company Retail 8

Harvard Business Review

OCTOBER 26, 2011

Each local Goodwill designs their own programs to help job-seekers in their community, innovating as they see fit to help individuals and families. And even if you can't come to an innovative solution, for-profit organizations can help nonprofits directly — beyond your run-of-the-mill corporate social responsibility programs.

Business Model 10

Business Model Brainstorming Innovation Globalization 10

Harvard Business Review

MARCH 19, 2014

In our research on change agents at the Phoenix Community of FCB Partners , we have found that there are three distinct challenges which require different kinds of change leaders: (1) transformational leaders, (2) innovation instigators, and (3) innovation managers. The Innovation Instigator. The Innovation Manager.

Balanced Scorecard 8

Balanced Scorecard Innovation Globalization Micromanagement 8

Harvard Business Review

MARCH 10, 2014

The Boston Innovation District’s meteoric real estate prices are pushing the very entrepreneurs who made the district sexy towards neighboring districts where rents have not tripled since 2010. With all the buzz around disruptive innovation as a driver of business success in recent years, it’s important not to forget this original meaning.

Venture Capitalist 8

Venture Capitalist Supply Chain Real Estate Entrepreneur 8

Harvard Business Review

AUGUST 11, 2014

Small businesses are also instrumental to our innovation economy; small firms produce 13 times more patents per employee than larger firms and employ more than 40% of high technology workers in America. In contrast, loans to larger firms have risen every year since hitting bottom in 2011, and are now up about 4% since that low point.

Technology 8

Technology Banking Class Real Estate 8

Harvard Business Review

JULY 22, 2015

A decade ago, there was no market at all for low-cost electric bikes. With no official addresses, delivery of online purchases or local retail distribution near these people was almost impossible until the two companies entered into partnerships with local community groups to map these areas. Between 2004 and 2011, only 1.4%

Strategy 8

Strategy Insurance Transportation GDP 8

Harvard Business Review

MARCH 29, 2012

A 2011 IBM study of over 3,000 CIOs revealed that CIO-CEO alignment is stronger than ever, with traditional companies aggressively investing in technology innovation. Big-box retailers, like Best Buy, now have large, fast growing e-commerce businesses. In recent years, incumbents have fought back. Trends need not be domestic.

Technology 13

Technology Venture Capitalist CIO ROI 13

Harvard Business Review

FEBRUARY 18, 2014

Today, a hundred hours of new video is uploaded every minute to YouTube alone , much of it from individual producers using technologies that would have cost a fortune only a few years ago. This is a true golden age for consumers, who are demanding innovation in both the packaging and pricing of content.

Technology 8

Technology Content Information Technology Franchising 8

Harvard Business Review

MARCH 22, 2013

It's easy for leaders in the North to underestimate their counterparts in the South, attributing their success to government support or low-cost labor, but such a viewpoint is narrow and risky. Morgan, Andrew Carnegie, and John D. Rockefeller. Our purpose in exporting is to establish a brand reputation.". They learn fast.

Globalization 15

Globalization Chief Financial Officer Class Licensing 15

Harvard Business Review

APRIL 5, 2013

Everyone is familiar with the primary methods Gillette used to grow: It innovated via technology (with the Sensor, Mach 3, and Fusion razors), and in 2001 it formally expanded into the women''s leg shaving market with a new brand called Venus. For decades, the shaving market was men''s facial hair removal.

Price 8

Price Franchising Marketing CFO 8

Harvard Business Review

JANUARY 26, 2011

In your address last night, Mr. President, you correctly noted that, "The first step in winning the future is encouraging American innovation." Here, too, start-ups are the driving engine of our nation's global innovation leadership. A mere $1 billion spent on such an effort would create the most cost-effective jobs program in history.

Entrepreneur 15

Entrepreneur Venture Funding Policies Offshoring 15

Harvard Business Review

OCTOBER 9, 2013

On September 16, 2011, the America Invents Act (AIA) , a major modification to the Patent Act, was signed into law – a modification that makes the kind of “public disclosure” the iPhone 4 experienced a real impediment to an inventor’s securing a patent. Innovation Product development Technology' All’s well that ends well.

Magazine 8

Magazine Engineering Productivity Products 8

Harvard Business Review

JULY 13, 2011

Groupon does have a strong network externality effect, as its business relies on hundreds of representatives who sign up hundreds of retailers. Not long after that was published, on Friday, July 8, 2011, the Wall Street Journal printed an article entitled " Groupon's Boston Problem: Copycats." Perhaps a 2. Let's say that's a 7.

Business Model 15

Business Model Discount IPO Customer Loyalty 15

Harvard Business Review

DECEMBER 1, 2010

Even before Google bid $6 billion to buy Groupon, the online coupon startup, earlier this week, the media and businesses alike were trying to make sense of this innovative new promotional tool. It comes at a steep cost, however, since Groupon typically takes 50 percent of the revenue customers ante up.

Discount 15

Discount Price Tactics Budgeting 15

Harvard Business Review

MAY 1, 2015

Michael Levie, a seasoned hotel executive, and Rattan Chadha, a successful retail entrepreneur, were having dinner. As Levie put it, “in this industry, people already think they have innovated if they have painted a grey wall green.” In both 2010 and 2011, TripAdvisor voted citizenM “The Trendiest Hotel in the World.”

Industry 8

Industry Hotels Travel Airlines 8

Harvard Business Review

FEBRUARY 14, 2012

Bank of America recently considered a $5 fee for customers to get their own money via their debit card because they have to find a way to fund all those retail storefronts. Case in point: Gap missed many of its performance numbers in 2011 by believing that their only interaction with their customers happened at the cash register.

Banking 15

Banking Business Model Supply Chain Mass Marketing 15

Harvard Business Review

SEPTEMBER 20, 2017

The news is part of a larger trend of closings that some are calling the retail apocalypse. The rise of e-commerce, combined with a shift in consumer preference toward dining out over shopping and with years of overbuilding , has made for distinctly unattractive economics in traditional retail. billion purchase of Whole Foods.

Retail 9

Retail Blue Ocean Strategy Mauborgne Comparison 9

Harvard Business Review

MARCH 22, 2013

It's easy for leaders in the North to underestimate their counterparts in the South, attributing their success to government support or low-cost labor, but such a viewpoint is narrow and risky. Morgan, Andrew Carnegie, and John D. Rockefeller. Our purpose in exporting is to establish a brand reputation.". They learn fast.

Globalization 8

Globalization Chief Financial Officer Class Licensing 8

Harvard Business Review

DECEMBER 20, 2011

These drivers underpin a number of stories from 2011, but a few new themes came out as well. Malthus strikes back: Coca-Cola takes an $800 million hit on commodity costs. Coca-Cola was not alone in facing increasing costs in 2011; one of my clients, Kimberly-Clark, took an earnings hit from record pulp prices. But please.

Supply Chain 15

Supply Chain Apparel P&L Long-term 15

Strategy Driven

FEBRUARY 4, 2011

High Costs, Learning Curves. Corporate scandals of each of the last 10 years cost the U.S. Recent corporate scandals have cost good businesses in reputation, credibility and support, by virtue of being lumped with some bad apples. Retailers make 70% of their earnings in the fourth quarter of each year. Yet, only 5.1%

Ethics 58

Ethics Cost Crisis Learning-by-Doing 58

Harvard Business Review

JUNE 20, 2014

When Deborah DiSanzo took over as CEO of Philips Healthcare in May 2012, she knew that engineering would continue to drive innovation. Companies that excel in delivering on those customer journeys can increase revenue growth 10 – 15 percent and lower costs to serve 15 – 20 percent. Who should lead our transformation?

CEO 8

CEO Marketing Hotels Long-term 8