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Why is it so darn easy to say NO?

Women on Business

Happy clients that go wild about you because of the surprising way you serve their needs. Yes, I will talk to my manager and see if we can do that for you.” How about, “YES, I can do some hard work for you even though it would be easier for me to just say no.” The result? Related posts: Are Your Client Delight Efforts Misplaced?

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Brand Exposure

N2Growth Blog

It is simply a more intelligent approach to consistently manage brand exposure than it is to let your brand run wild and then attempt to triage overexposure. You may also notice that politicians who confuse their real job with that of a media celebrity will lose the respect of their constituency and taint their effectiveness.

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The Leader as a Venture Capitalist

Kevin Eikenberry

This isn’t the approach that most leaders and most organizations take, but when you consider that innovation – whether for new product development, process improvements, a new marketing campaign or whatever – is always a bit of a gamble, this portfolio approach makes sense.

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Appreciating Our Great Big Moon

Building Personal Strength

Wednesday, January 19, 2011 Appreciating Our Great Big Moon A full moon tonight, and it will be high in a clear sky. I’ve been in the learning and development business for over 35 years, and CEO of Performance Support Systems, Inc., When I look up at the moon, I see it differently than I did only a few years ago. since 1987.

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Wild West Days of Social Media Are Over: Time For Some Discipline, Communicators

leaderCommunicator

Within the last year, I’ve attended dozens of meetings with communicators in which a single, consistent order is dispatched: “We’ve got to incorporate social media in ALL our strategies.”. Then there are those thoughtful thinkers who pause for a moment to go deeper in understanding what it means to be strategic with social media.

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Cast the Net Wide – Make the Most of Your Promotional Time and.

Women on Business

Develop those contacts as a ladder to reach higher, but more challenging, prospects. Test business development, starting with advice from your banker, accountant, and lawyer. Many career-enhancing activities can develop from carefully chosen volunteer-based projects. Cultivate the local media. Mine your backyard.

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Poet William Blake - "Auguries of Innocence"

Building Personal Strength

Wednesday, December 29, 2010 Poet William Blake - "Auguries of Innocence" "To see a world in a grain of sand, And a heaven in a wild flower, Hold infinity in the palm of your hand, And eternity in an hour." I’ve been in the learning and development business for over 35 years, and CEO of Performance Support Systems, Inc.,

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