Harvard Business Review

JANUARY 3, 2011

The big question for many leaders as they look toward 2011 is: "How can my company be one of them?". Such capabilities could be rapid-cycle product development, point of sale merchandising, large-scale fabrication, and so on. Paul Leinwand is a Partner in Booz & Company's global consumer, media, and retail practice.

Strategy 15

Strategy Fixed Assets Competitive Advantage Long-term 15

Strategy Driven

NOVEMBER 2, 2015

Rasmus has a Master’s degree in Organizational Development & Adult Learning and degrees in Philosophy and Human Resources. She has worked across a range of industries including retail, government, transport, oil and gas, and human services. Notes : Harvard Business Review, “Beware the Busy Manager,” February 2002.

Productivity 50

Productivity Products Strategy Covey 50

Harvard Business Review

DECEMBER 20, 2011

Increased demand for transparency and its close partners, (a) the quest to define and develop useful sustainability metrics and (b) the growing sustainability data explosion. These drivers underpin a number of stories from 2011, but a few new themes came out as well. Was a year like 2011 possible in a world without climate change?

Supply Chain 15

Supply Chain Apparel P&L Long-term 15

Strategy Driven

JULY 13, 2011

Retailers historically need trained stored managers, a few great merchandisers, and, in most cases, store staff with a customer service orientation. Copyright (c) 2011. Copyright 2007-2011 by StrategyDriven, Inc. This may change with trends like the proliferation of personalized therapeutics into product markets.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

MARCH 2, 2011

The days when you could make a living responding to companies' discovery of strategy, as in "Gosh, we gotta get ourselves one of those," are gone with the 1970s (or maybe the 1990s in the "developing world"). Strategy has triumphed, the installed base is huge, no self-respecting company would be without one.

Consultative 15

Consultative Strategy McKinsey Porter 15

Strategy Driven

NOVEMBER 11, 2011

Genuine case studies of small businesses a retail shop, small manufacturing business, and medical office – are used throughout, so you can compare the way your business works to the case studies, and to industry norms. The next step is to share the financial results of your business with your employees. Consider leaving a comment!

Finance 50

Finance Uncertainty Case Study Competitive Advantage 50

Harvard Business Review

JUNE 20, 2013

At its core, reverse innovation describes solutions adopted first in poorer, emerging nations that subsequently—and disruptively—find a market in richer, developed nations. The very definition of "high-technology" hints at something typically reserved for the developed world.

Technology 10

Technology Innovation CRM Retail 10

Harvard Business Review

APRIL 3, 2018

” Organic wine was not strongly embraced by distributors and retailers, either. As a result, many distributors and retailers were hesitant to add it sell it. These wines garnered bad reviews, but puzzlingly, the reputation for poor taste continued even as organic wines began winning prestigious awards. What changed?

Organization 10

Organization Chemicals Retail Reputation 10

Roundtable Talk

JULY 21, 2010

Measure values as part of performance… 50% of a Zappos.com employees review is based on fit with culture and how they are helping advance/uphold the culture. From the outside, Zappos.com is a successful online retailer, but from the inside Zappos.com has created a mission that is about creating happiness. billion (yes billion) dollars.

CEO 46

CEO Retail Mission Statement Blog 46

Strategy Driven

MARCH 21, 2011

Dr. Hammer was also the author of The Agenda : What Every Business Must Do to Dominate the Decade as well as articles in the Harvard Business Review , The Economist , MIT Sloan Management and other publications. Copyright 2007-2011 by StrategyDriven, Inc. To read Michael’s complete biography, click here. All rights reserved.

Hammer 50

Hammer Chief Executive Officer Metrics Process 50

Harvard Business Review

OCTOBER 2, 2014

For a retailer, it’s extremely useful to know whether a customer will be back or has abandoned you for good. Starting in the late 1980s , academic researchers began to develop sophisticated predictive techniques to answer that question. This resistance to state-of-the-art statistical models has frustrated the academics.

Simon 10

Simon Retail Uncertainty Apparel 10

Harvard Business Review

OCTOBER 6, 2014

Troubles at Tesco, the UK’s leading retailer, are mounting. If round after round of profit warnings was not enough – group operating profits fell 20% between 2011 and 2013 and are likely to fall another 30% in 2014 — the company recently announced it had overstated its first-half profit by about $400 million. How did this happen?

Retail 11

Retail Merchandising Discount Price 11

Harvard Business Review

FEBRUARY 17, 2012

Three and a half months after announcing a price increase in July 2011, Netflix had lost 800,000 customers and its stock nosedived from $291 to $75. While I don't condone it, most retailers set prices by simply marking up their wholesale costs. Thus, if wholesale prices go up, retail prices do too.

Price 12

Price Retail Press Release Banking 12

Harvard Business Review

DECEMBER 14, 2018

Writing in the Sloan Management Review, Boston College professor Gerald Kane noted that 87% of executives surveyed indicated that digital technologies will disrupt their industries to a great or moderate extent. Here are three strategies for developing digital distribution approaches that minimize risk: Embrace Stealth.

Strategy 10

Strategy B2B Insurance Business Model 10

Harvard Business Review

OCTOBER 2, 2014

For a retailer, it’s extremely useful to know whether a customer will be back or has abandoned you for good. Starting in the late 1980s , academic researchers began to develop sophisticated predictive techniques to answer that question. What they found surprised them.

Simon 8

Simon Retail Uncertainty Apparel 8

Harvard Business Review

MARCH 19, 2014

He arrived as President at Quaker Foods North America in 2011 to find a strong, trusted brand with nutritional oatmeal products, but he knew there was an opportunity to build upon the legacy of this iconic brand. Innovation managers execute improvements and simultaneously engage and develop people. Jose Luis Prado is a good example.

Balanced Scorecard 8

Balanced Scorecard Innovation Globalization Micromanagement 8

Harvard Business Review

DECEMBER 6, 2010

Getting around these retailing hurdles will require flexibility and creativity. Helped by a central government subsidy of 3,000 RMB per store, Suguo helps remodel retail outlets and keeps them stocked. In recent years, P&G has invested as much as 30% of R&D to develop products that fit the tastes and budgets of China's rural consumers.

Marketing 12

Marketing Franchising Retail Budgeting 12

Harvard Business Review

NOVEMBER 19, 2018

In 2011, venture capitalist Marc Andreessen declared that “software is eating the world.” Even outside of the tech sector, the employment of more software developers is associated with a greater increase in industry concentration, and this relationship appears to be causal. What’s Driving Industry Concentration.

Software 8

Software Company Competitive Advantage Henderson 8

Harvard Business Review

MARCH 8, 2012

The Indian government sponsored the introduction of 3G services in 2011 with a $30 billion spectrum auction. It's a reflection of what's happening in the domestic retail space more broadly. Infibeam's founder projects growth of the retail economy from $400 billion today to $1 trillion by the end of the decade.

Venture Capitalist 13

Venture Capitalist Entrepreneur Conference Wireless 13

Harvard Business Review

SEPTEMBER 9, 2015

The bullwhip effect is the amplified response to demand signals as one moves “upstream” in the supply chain: from retailers to manufacturers to suppliers to commodity providers. Here’s a hypothetical illustration of the bullwhip effect: A retailer might experience an X% drop in sales owing to some external event.

Supply Chain 8

Supply Chain Retail Crisis Operations 8

Harvard Business Review

SEPTEMBER 20, 2016

In 2011, we published an article in HBR examining the surprisingly rapid growth of African economies and consumer markets. Growth has slowed sharply among oil exporters and North African countries affected by the 2011 Arab Spring democracy movements—but the rest of Africa posted accelerating growth at an average annual rate of 4.4%

Globalization 8

Globalization Long-term GDP Marketing 8

Harvard Business Review

DECEMBER 16, 2016

Back in 2011, the McKinsey Global Institute published a report on the transformational potential of big data—and it would take a supercomputer to process all of the articles that have appeared since then urging companies to get on board before some digital disruptor renders them obsolete.

Industry 8

Industry McKinsey Early Adopters Rate of Return 8

Harvard Business Review

APRIL 29, 2013

Every new market I look at seems to have an Amazon-style copycat — a website that looks, functions, and sells products a lot like a well-known online retailer. E-retailers in these emerging markets are today confronting a number of fundamental issues, a large one being trust. Entrepreneurship Global business Retail COD'

Globalization 8

Globalization First-mover Advantage Retail Business Model 8

Harvard Business Review

JULY 16, 2013

These tried-and-true tools of the retail trade might not be as sexy as other forms of marketing. These instruments share a common objective: to influence purchase decisions by equipping consumers with incremental spending power for specific brands and retailers. What does this mean for retailers and brands? Gift cards.

Brand 9

Brand Loyalty Retail Technology 9

Harvard Business Review

MAY 8, 2015

Consumers go to retail stores to find out what is available at what prices—in other words, in large part, to get information. Rather than having stores in shopping centers, retailers will construct massive warehouses and home-deliver products directly. So robots will play a more important role in retail’s future.

Technology 8

Technology Retail Transportation Construction 8

Harvard Business Review

DECEMBER 2, 2013

Already in 2011 the Chinese spent more time on the Internet than watching TV , while in the U.S. In China, the five largest retailers account for only 10% of the total retail market , so most customers have to buy items in mom-and-pop stores. How Chinese Companies Can Develop Global Brands. Same-day delivery is common.

Advertising 12

Advertising Retail Media Price 12

Harvard Business Review

MAY 3, 2018

But as the digital revolution continues to spark widespread disruption in other industries — automotive, financial services, health care, and retail — who will win? Amazon’s acquisition of Whole Foods Market is perhaps the purest expression of the blending of the digital and physical worlds of retail.

Company 8

Company Venture Capitalist GDP Retail 8

Harvard Business Review

JULY 17, 2015

But as Netflix and online media channels developed, Blockbuster was no longer unique in fulfilling that purpose, and the way it fulfilled it became anachronistic. But by the 1990’s, big box retailers had taken over the market and the Service Merchandise brand no longer offered meaningful differentiation.

Brand 8

Brand Merchandising Retail Real Estate 8

Harvard Business Review

MAY 8, 2017

Some companies that made the list were obvious choices; for example, the biggest online retailer now gets most of its profit from cloud services (Amazon). He got the top job because of that, and then as CEO he accelerated cloud-business development to make it the company’s primary strategy.

Franchising 15

Franchising CEO Business Model Strategy 15

Harvard Business Review

DECEMBER 20, 2010

Smart companies like Hitachi are trying to find solutions, such as its new plan to develop rare earth recycling technologies. GM announced that 62 of its plants now send zero waste to landfill , and UK retailer Marks & Spencer reached a 92% diversion rate on the way to its zero goals. Looking Forward to 2011. Go military green!

Supply Chain 15

Supply Chain Retail Globalization Price 15

Harvard Business Review

JANUARY 26, 2011

Everyone else has a voice in Washington — Big Business, retailers, insurers, doctors, bankers, and every other interest grouping you can think of. Without those patents and the funding they attract, few start-ups can afford to hire the people they need to develop their new products, services and medical treatments for the public.

Entrepreneur 15

Entrepreneur Venture Funding Policies Offshoring 15

Harvard Business Review

DECEMBER 14, 2016

Consumer markets in the developing world are an enormous but still-untapped opportunity for companies seeking new sources of growth. billion rural consumers and about 3 billion of them live in developing countries in Asia and Africa. The Philippines is a nation of small retailers. By its sheer size, it has huge potential.

Marketing 8

Marketing Brand Cost Retail 8

Harvard Business Review

APRIL 4, 2013

The word conscious, or more specifically consciousness, is associated with self-awareness, personal development, the greater good, and a worldview that eschews competition, hierarchy, and materialism. One of the payoffs is a turnover rate under 20 percent — a fraction of the turnover that most of his retail competitors endure.

Company 10

Company Self-aware Retail CEO 10

Harvard Business Review

APRIL 7, 2011

It was a bold move and the flow of credit quickly got the attention of retailers who moved to wide credit card acceptance. I thought of this bit of history when I read Kevin Kelly's piece predicting that Amazon.com's Kindle would be free by the end of 2011. Recently, a two-year-old Kindle in my household developed screen problems.

Banking 14

Banking eBook Price Retail 14

Harvard Business Review

OCTOBER 4, 2016

Despite the fact that Niantic, the American software development company that developed Pokémon Go, has failed to maintain high levels of engagement on the game (its current user base is now 30 million users), the phenomenon demonstrated AR’s potential to be adopted by mainstream culture.

Tourism 9

Tourism Technology Content Fashion 9

Harvard Business Review

SEPTEMBER 26, 2016

The diagnostic phase includes a detailed review of current market conditions, customers, consumers and competitors; from there, a list of potential ideas for capitalizing on opportunity gaps is compiled, and the best prospects are subsequently tapped as suitable targets for the ensuing consumer conjoint survey and analysis phase.

Price 8

Price Analysis Productivity Products 8

Harvard Business Review

JULY 22, 2015

Our research on China’s prospects, in comparison to the development trends of 167 countries over 60 years, highlights the magnitude of the opportunity. Between 2004 and 2011, only 1.4% In Brazil, Microsoft and Google helped overcome a similar problem in city slums, home to some 11 million people, many of whom own smart phones.

Strategy 8

Strategy Insurance Transportation GDP 8