Strategy Driven

JULY 13, 2011

It turned out that the unit was driving profits by raising prices and cutting marketing and advertising expenditures. Higher prices and reduced advertising created an opening for competitors to take away market share, which they did. So while profits were rising and ROIC was high, market share was declining. Copyright (c) 2011.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

N2Growth Blog

SEPTEMBER 9, 2010

I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute. When I walked out of the hotel the first plane had just hit and smoke was coming from the tower. What followed the remainder of the day on 9/11 was a combination of heroic and eerie.

Blog 352

Blog Hotels Follow-up Brand 352

First Friday Book Synopsis

NOVEMBER 14, 2011

Michelli McGraw-Hill (2011) Happiness should – and CAN – be an experience shared by everyone involved I have read and reviewed all of Joseph A. The Zappos Experience: 5 Principles to Inspire, Engage, and WOW Joseph A. Michelli’s previous books and consider each a unique and brilliant achievement.

Review 80

Review Books Hotels System 80

First Friday Book Synopsis

JUNE 17, 2011

Michelli McGraw-Hill (2011) A vigorous and comprehensive analysis of UCLA Health System As indicated in previously published books, Joseph A. Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System Joseph A. Michelli is attracted to and fascinated by organizational excellence.

Books 75

Books Review Class Analysis 75

Strategy Driven

MARCH 18, 2011

The crisis that started in the housing markets has unearthed a series of cascading consequences that few companies were prepared to handle. SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Copyright 2007-2011 by StrategyDriven, Inc.

Tools 56

Tools Black-Scholes Magazine Rogers 56

Strategy Driven

JANUARY 26, 2011

A community of travelers help us select hotels that meet our personal preferences thanks to Trip Advisor. This emerging social era is about engaging everyone around you to redefine what you do and how you do it – including sales, marketing, R&D, customer support, and product development. And it does not stop there.

Media 67

Media Learning-by-Doing Open-book Company 67

Harvard Business Review

MAY 1, 2015

Michael Levie, a seasoned hotel executive, and Rattan Chadha, a successful retail entrepreneur, were having dinner. The topic of conversation was the hotel industry. The industry had largely been unaltered since the onset of hotel chains over half a century ago. ” They two men were plotting to change that.

Industry 8

Industry Hotels Travel Airlines 8

Harvard Business Review

SEPTEMBER 12, 2012

The International Reciprocal Trade Association reports that in 2011 over 400,000 companies worldwide used bartering to earn an estimated $12 billion on unwanted or underused assets. For example, could a barter deal quickly expand reach, credibility or brand recognition in the market for new products poised to launch?

Hotels 9

Hotels Real Estate Advertising Travel 9

Harvard Business Review

JUNE 24, 2015

Let’s consider first the example of Blink Booking , which Rebeca Minguela started in 2011 after graduating from HBS. based Hotel Tonight , a last-minute online-booking service founded in 2010. She identified her home country of Spain as a great market to port the model to. Insight Center. Growing Digital Business.

Business Model 8

Business Model Hotels Supply Chain Globalization 8

Harvard Business Review

JUNE 26, 2013

In the early days of the Internet, services such as eBay and Craigslist revolutionized secondary markets, making it easy for individuals to buy and sell used goods. In some cities, for example, sharing economy services have been banned under laws that prohibit unlicensed hotels, taxicabs, and other professional services.

Hotels 8

Hotels Disruptive Innovation Licensing Efficiency 8

Harvard Business Review

MARCH 13, 2013

The Dubai move is a sequel to the month we spent in Shanghai in 2011. We saw what it's like to have as many hotels under construction as open; to hire 20,000 associates in one year; to watch consumers use smartphones to book same-day hotel rooms. Our relocation to China stretched our thinking. Let the local team shine.

Hotels 8

Hotels Globalization Travel Decentralization 8

Harvard Business Review

DECEMBER 19, 2012

In July 2011, Netflix announced a significant price increase that incensed consumers. It's fair to ask, if consumers have accepted dynamic pricing in the airline and hotel industries, why won't they for retailers? The key difference is that airlines and hotels have to use dynamic pricing.

Retail 8

Retail Price Strategy Airlines 8

Harvard Business Review

JUNE 20, 2014

But she also realized that the company needed to develop greater marketing muscle to drive a commercial transformation. As she put it, “Our markets are going through dynamic change. It must be marketing. And she put marketing in charge of an organization-wide growth program. Who should lead our transformation?

CEO 8

CEO Marketing Hotels Long-term 8

Harvard Business Review

MAY 8, 2017

In a study of S&P 500 and Global 500 firms, our team found that those leading the most successful transformations, creating new offerings and business models to push into new growth markets, share common characteristics and strategies. The same was true of Adobe’s Shantanu Narayen. The result was the Booking.com platform.

Franchising 15

Franchising CEO Business Model Strategy 15

Harvard Business Review

MAY 10, 2011

The company came from nowhere into a rental car business dominated by giants such as Hertz and Avis, creating a new market of by-the-hour rentals. They want data, even though data on non-existent markets is inherently fictional. Start-ups create new markets, or they struggle for oxygen.

Venture Capitalist 12

Venture Capitalist Venture Funding Entrepreneur IPO 12

Harvard Business Review

DECEMBER 12, 2011

I was also partially accurate in predicting that Google would "strike back" in 2011. Also, as part of a marketing campaign, Domino's Pizza posted feedback — unfiltered feedback — on a large billboard in Times Square, bringing together real opinions from real people pulled from a digital source and displayed in the real world.

Trends 20

Trends Media Influence Participative 20

Harvard Business Review

JUNE 6, 2018

Judson Manor is a gracious former 1920s luxury hotel near The Cleveland Clinic, Case Western University, and many of the museums and arts institutions in Cleveland, Ohio. HBR/Martin Barraud/Getty Images. Today it houses 120 highly educated retirees with an average age of 79 — and seven 20-something graduate students.

Education 12

Education Absenteeism Efficiency Innovation 12

Harvard Business Review

JANUARY 7, 2015

Expedia’s APIs allow people using third-party websites to tap its functionality in order to book flights, cars, and hotels. Twitter acquired TweetDeck in 2011. APIs allow firms to expand into markets they may never have previously considered. This ultimately led to an explosion in Twitter usage. Insight Center.

Levitt 8

Levitt Real Estate Business Model Early Adopters 8

Harvard Business Review

MARCH 10, 2014

Inequality, in the broadest sense, is precisely, and perhaps paradoxically, what entrepreneurship is all about: entrepreneurs use their wit and grit to burst into new markets and generate extraordinary wealth, sometimes very quickly, more often over decades. So is inequality, when it is directly created by entrepreneurs, good or bad?

Venture Capitalist 8

Venture Capitalist Supply Chain Real Estate Entrepreneur 8

Harvard Business Review

MAY 13, 2013

Direct spending on business travel by domestic and international travelers totaled $249 billion in 2011. The real damage comes to airlines and hotel chains, the former never robust at the best of times. What is called for is someone with deep pockets and marketing savvy. The effects could be catastrophic. Rough estimate.)

Disintermediation 8

Disintermediation Hotels Airlines Travel 8

Harvard Business Review

MARCH 2, 2015

In fact, the FAA had originally promised the rules by 2011, but it proceeded to miss every deadline it set for itself , as well as those established by Congress. In an increasingly global market both for consumers and entrepreneurial talent, even a slightly more efficient approach to regulating can make all the difference.

Transportation 8

Transportation Proposal Technology Press Release 8

Harvard Business Review

AUGUST 15, 2013

Data breaches are on the rise, with a 44% increase in the number of records exposed from 2011 to 2012. million records), Wyndham Hotels (600,000 credit cards), eHarmony (1.5 Boards should require that CEO candidates demonstrate not just knowledge of finance and marketing but also a technology aptitude. million records).

CEO 8

CEO CIO Technology CFO 8

Strategy Driven

NOVEMBER 23, 2011

One time I was on a business trip, and due to a series of events I had to get a hotel room with no reservation. I called several brand name hotels only to be told they were booked. But I went to one of the hotels I had called and used some specific techniques to build rapport with the woman at the front desk.

Hotels 62

Hotels Proposal Seminar System 62

Eric Jacobson

JULY 21, 2010

If revenue is down, or if youve lost a large customer, or if a new competitor has entered the market, let your team know. ► August (20) ▼ July (5) Share The Bad News Run Better Meetings The next time you stay at a Marriott hotel look in. Your employees need to know about the health of your company or organization.

Mentor 61

Mentor Mission Statement Brainstorming Tips 61

Harvard Business Review

DECEMBER 8, 2011

Market Position: Contracts, licenses, legal monopolies, customer lists. The top two elements, market position and brand — with items like goodwill, customer lists, reputation and contracts — are largely a measure of how well companies are building trust with consumers and the wider community.

Brand 15

Brand Hotels Reputation Franchising 15

Harvard Business Review

SEPTEMBER 11, 2018

One sales and marketing executive I know told me how he was flown to London with 20 of his colleagues, put up in a pricey hotel, and then trained to do the haka, a traditional war dance, by a group of Maori tribe members from New Zealand. Sometimes these events get really elaborate.

Team Building 15

Team Building Team Bond Commitment 15

Harvard Business Review

OCTOBER 2, 2012

The company is now pervasive - with 65 million unique visitors each month scouring the site for reviews of hotels, restaurants and sites around the globe. Every time a consumer clicked on a hotel to book a room, TripAdvisor would charge the hotel something. billion market capitalization as of this writing.

EBITDA 8

EBITDA Engineering Travel Business Model 8

Harvard Business Review

MARCH 14, 2016

As of February 2016, the top 10 unicorns for market capitalization are: Uber, Xiaomi, Airbnb, Palantir, Meituan-Dianping, Snapchat, Didi Kuaidi, Flipkart, and SpaceX. Snapchat, an idea conceived in 2011, is now valued around $16 billion, with more than 100 million active users who send an average of over 400 million snaps per day.

Company 8

Company Succession Analysis Entrepreneur 8

Harvard Business Review

MARCH 14, 2016

Oberoi, the founder of the Oberoi Group, a chain of luxury hotels in India. Oberoi obsessed about every detail in his hotels that might affect the customer experience. They wrote us after, saying that we were the most fantastic hotel and that they would tell all their friends to visit. ’ The family loved this.

Company 8

Company Hotels Supply Chain Long-term 8

Harvard Business Review

SEPTEMBER 11, 2014

That means new technologies and new competitors are hitting the market at an unprecedented rate. For example, restaurants and hotels often have difficulty predicting demand for their services, because many factors influence whether, when, and where people eat out or travel.

Uncertainty 22

Uncertainty Industry Bottom-up Technology 22