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Homeless, Not Helpless: Entrepreneurship in Unlikely Places | In the.

In the CEO Afterlife

Leadership. by John • November 13, 2011 • Branding , Life , Marketing • 5 Comments. Beneath the pier and within reach of your coins from above are 5 picnic blankets spread six-feet apart, each with novel merchandising themes to entice charitable currency. His Product is entertainment. In the CEO Afterlife.

Brand 245
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Do You Deliver Good Or Bad Customer Service? | Rich Gee Group

Rich Gee Group

I wanted my money back – I had the receipt, I had the merchandise in perfect condition, and virtually everything in the store was on sale at that time. P.S. Arc’teryx is still a great product, we will just purchase it at a different store. Leave a Comment Previous post: How To Start Fresh In 2011. Bad Customer!

Licensing 333
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Performance Measurement

Strategy Driven

They might include sales productivity metrics such as market share, the company’s ability to charge premium prices relative to peers, or sales force productivity. Operating-cost productivity metrics might include the component costs for building an automobile or delivering a package, the rates of rework, and so forth.

ROIC 62
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With Ron Johnson Out, What Should J.C. Penney Do Now?

Harvard Business Review

A lesson for all businesses is when selling commodity-like products, unless customers believe you have the lowest prices all of the time, you routinely have to offer deep discounts. Just as important, Johnson was trying to significantly change the retailer''s merchandise offerings and hence, its customer base. Here''s what J.C.

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Why Tesco’s Strengths Are No Longer Good Enough

Harvard Business Review

If round after round of profit warnings was not enough – group operating profits fell 20% between 2011 and 2013 and are likely to fall another 30% in 2014 — the company recently announced it had overstated its first-half profit by about $400 million. Whether they can do it this time depends on the strength of their leadership.

Retail 11
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What Ron Johnson Got Right

Harvard Business Review

Under Johnson''s leadership, Penney''s share price plunged by half and the company lost $4 billion in sales. Pundits have ascribed Johnson''s debacle to hubris, incoherent pricing, drive-by leadership, overpromising, reckless haste, inept deal-making (ask Terry Lundgren ), and failing to listen to customers. It''s true.

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Know When to Kill Your Brand

Harvard Business Review

The maker movement continues to expand, and demand for lower-cost electronic parts, products, and accessories remains strong. The owners of Service Merchandise and Woolworth’s have both benefitted from this line of thinking. A better litmus test for keeping or killing a brand may be purpose.

Brand 8