CO2

JULY 6, 2010

It has been judged by reviewers around the world to be the best smartphone ever, and users have told us that they love it. As a reminder, if you are not fully satisfied, you can return your undamaged iPhone to any Apple Retail Store or the online Apple Store within 30 days of purchase for a full refund.

Letter 74

Letter Blog Executive Coaching Strategic Planning 74

Strategy Driven

NOVEMBER 2, 2015

She has worked across a range of industries including retail, government, transport, oil and gas, and human services. Notes : Harvard Business Review, “Beware the Busy Manager,” February 2002. Franklin Covey, “FranklinCovey Global Time Matrix™ Survey,” 2011. Psychiatry Research: Neuroimaging 191, 2011, 36–43.

Productivity 50

Productivity Products Strategy Covey 50

Strategy Driven

JULY 13, 2011

Pharmaceutical companies have long needed deep scientific-innovation leadership capabilities but relatively few general managers. Retailers historically need trained stored managers, a few great merchandisers, and, in most cases, store staff with a customer service orientation. Copyright (c) 2011. About the Authors.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

OCTOBER 6, 2016

The bank has since fired 5,300 employees for the illegal behavior and eliminated retail bank sales goals entirely. According to Stumpf’s testimony, a board committee became aware of the fraud “at a high level” back in 2011. ” Deterrents to speaking up.

Banking 10

Banking Committee Leadership Ethics 10

Strategy Driven

MARCH 21, 2011

Dr. Hammer was also the author of The Agenda : What Every Business Must Do to Dominate the Decade as well as articles in the Harvard Business Review , The Economist , MIT Sloan Management and other publications. Copyright 2007-2011 by StrategyDriven, Inc. To read Michael’s complete biography, click here. All rights reserved.

Hammer 50

Hammer Chief Executive Officer Metrics Process 50

Harvard Business Review

APRIL 9, 2013

Just as important, Johnson was trying to significantly change the retailer''s merchandise offerings and hence, its customer base. It can''t revert to its past strategy because the chain was spiraling downwards before hiring Ron Johnson in late 2011. From 2007 to 2011, the chain store''s operating profit dropped from $1.9B

Merchandising 8

Merchandising Discount Retail Price 8

Harvard Business Review

OCTOBER 6, 2014

Troubles at Tesco, the UK’s leading retailer, are mounting. If round after round of profit warnings was not enough – group operating profits fell 20% between 2011 and 2013 and are likely to fall another 30% in 2014 — the company recently announced it had overstated its first-half profit by about $400 million. How did this happen?

Retail 11

Retail Merchandising Discount Price 11

Harvard Business Review

DECEMBER 29, 2010

As the year draws to a close, I'm reflecting on what I have learned about leadership from my clients. Over the last twelve months, I have seen the best and worst in leadership. If anyone deserves a global platform to speak about leadership, he does. Of course, there are also less positive stories to recount.

Leadership 15

Leadership Crisis Banking Learning-by-Doing 15

Harvard Business Review

JANUARY 20, 2015

What caused the retailer’s problems in Canada, and what are the lessons learned? Global expansion had been on Target’s mind for some time, and growth through physical stores rather than e-commerce seemed to be the retailer’s preferred path. As Target found, international expansion is difficult, even for top retailers.

Retail 8

Retail Merchandising Discount Price 8

Harvard Business Review

APRIL 11, 2013

Penney''s CEO was a catastrophe — an assessment captured in the coverage of his ouster this week: "Former Apple Retail Guru Dumped;" "How Ron Johnson Made JCPenney Even Worse;" and my favorite: "I Am Become Ron Johnson, Destroyer of Worlds." Innovation Leadership Retail' It''s true. That''s just negligent.

Merchandising 8

Merchandising Retail Gordon Price 8

Harvard Business Review

APRIL 4, 2014

Retailers such as America’s Best Buy and Germany’s Media Markt also quit China last year while after nine years, Britain’s Tesco concluded that it was unlikely to make a dent on its own in China and entered into a joint venture with a state-owned enterprise, China Resources Enterprise. Go for Broke. 2 in the market.

Supply Chain 9

Supply Chain Retail Chemicals Marketing 9

Harvard Business Review

DECEMBER 14, 2018

Writing in the Sloan Management Review, Boston College professor Gerald Kane noted that 87% of executives surveyed indicated that digital technologies will disrupt their industries to a great or moderate extent. Starting in 2011, Mercedes chose to develop direct distribution capabilities for electric bicycle sales under its Smart brand.

Strategy 10

Strategy B2B Insurance Business Model 10

Harvard Business Review

MARCH 19, 2014

He arrived as President at Quaker Foods North America in 2011 to find a strong, trusted brand with nutritional oatmeal products, but he knew there was an opportunity to build upon the legacy of this iconic brand. The behavioral assessment is for self-development, not performance reviews. Jose Luis Prado is a good example.

Balanced Scorecard 8

Balanced Scorecard Innovation Globalization Micromanagement 8

Harvard Business Review

JANUARY 26, 2011

Here, too, start-ups are the driving engine of our nation's global innovation leadership. Everyone else has a voice in Washington — Big Business, retailers, insurers, doctors, bankers, and every other interest grouping you can think of. million patent applications waiting for review. Only entrepreneurs lack a voice.

Entrepreneur 15

Entrepreneur Venture Funding Policies Offshoring 15

Harvard Business Review

DECEMBER 16, 2016

Back in 2011, the McKinsey Global Institute published a report on the transformational potential of big data—and it would take a supercomputer to process all of the articles that have appeared since then urging companies to get on board before some digital disruptor renders them obsolete.

Industry 8

Industry McKinsey Early Adopters Rate of Return 8

Harvard Business Review

JULY 17, 2015

Competition from big box retailers and Amazon as well as CEO problems certainly contributed to the brand’s demise, but Radio Shack’s biggest misstep was its failure to stay true to its original purpose — equipping electronics DIY-ers and tinkerers. A better litmus test for keeping or killing a brand may be purpose.

Brand 8

Brand Merchandising Retail Real Estate 8

Harvard Business Review

SEPTEMBER 20, 2016

Stumpf said in an earlier statement: “We are eliminating product sales goals because we want to make certain our customers have full confidence that our retail bankers are always focused on the best interests of customers.” That suggests that firing employees was not enough to curb the actions. Will eliminating sales goals do it?

Incentives 8

Incentives Banking Ethics Insurance 8

Harvard Business Review

OCTOBER 11, 2011

And Apple's share performance skyrocketed between the time we compiled the data and when he stepped down on August 24, 2011. Jobs' final scorecard for his entire tenure from 1997 to 2011 is: Country-adjusted total shareholder return: 6,682%. Adjusted for share issues, repurchase, and dividends (excluding for 2011).

CEO 13

CEO Collins Long-term Analysis 13

Harvard Business Review

MAY 8, 2017

Some companies that made the list were obvious choices; for example, the biggest online retailer now gets most of its profit from cloud services (Amazon). While Amazon has expanded its core retailing platform into new categories, such as food and streaming content, in parallel it has built the world’s largest cloud computing enterprise.

Franchising 15

Franchising CEO Business Model Strategy 15

Harvard Business Review

APRIL 19, 2017

In this view, management thinking obsesses over the latest fad, and represents a kind of leadership version of the Pokémon craze. On the other hand, many people have an ingrained cynicism about the latest management thinking. Large-scale data on management has been virtually nonexistent, at least until recently.

Skills 12

Skills Management Succession Bottom-up 12

Harvard Business Review

APRIL 4, 2014

The tales of two companies, cell phone accessories retailer Cellairis and skin care products maker Rodan + Fields, illustrate the dangers of top-level strategic tinkering. They had the epiphany that they could use cheap retail space – the carts that sit in the middle of shopping malls – to sell mobile phone accessories, mostly cases.

Strategy 8

Strategy Wireless Company Retail 8

Harvard Business Review

APRIL 4, 2013

The Container Store''s CEO Kip Tindell explained why he pays full-time sales employees a minimum of nearly $50,000 a year — approximately double the average for retail stores. One of the payoffs is a turnover rate under 20 percent — a fraction of the turnover that most of his retail competitors endure.

Company 10

Company Self-aware Retail CEO 10

Harvard Business Review

JUNE 20, 2014

“We are always on the agenda of the executive team and are a significant part of the leadership meetings,” says Bert van Meurs, CMO of Philips Healthcare Imaging Systems. And as such, marketing is involved with the business reviews, strategy sessions, and financial reviews too.”. Leadership Marketing'

CEO 8

CEO Marketing Hotels Long-term 8

Terry Starbucker

DECEMBER 27, 2009

To your second point, it is difficult to “pass down&# these kind of customer service values – THAT is one of the supreme leadership challenges we all face, every day. And I really did come back with a new-found respect for the “retail civility&# demonstrated by the Parisians. Del, I had a GREAT vacation!

Open-book 311

Open-book Price Blog Learning-by-Doing 311

Harvard Business Review

NOVEMBER 28, 2011

There were a lot of things we changed, from the leadership team to package design — you've read about those. As of 2011, the story is far different: 17 Campbell employees are actively engaged for every 1 employee who is actively disengaged. We needed to restore both — trust and engagement.

Company 14

Company Real Estate Retail Commitment 14

Harvard Business Review

OCTOBER 28, 2013

The evaluation process typically includes a trip to the Bay Area with the senior executive sponsor and his/her leadership team to meet companies and evaluate them as potential partners. Honda launched Honda Silicon Valley Lab (HSVL) in 2011 to partner with talented entrepreneurs and tech companies to create cutting edge products and services.

Innovation 8

Innovation Telecommunications Technology Entrepreneur 8

Harvard Business Review

NOVEMBER 26, 2015

Over the last decade, we have been conducting field research on how dozens of companies in a range of industries (including entertainment, software, financial services, manufacturing, retail, consulting, and business process outsourcing) orient new employees.

Power 8

Power Outsourcing Self-aware Airlines 8

Harvard Business Review

DECEMBER 20, 2011

These drivers underpin a number of stories from 2011, but a few new themes came out as well. Coca-Cola was not alone in facing increasing costs in 2011; one of my clients, Kimberly-Clark, took an earnings hit from record pulp prices. Was a year like 2011 possible in a world without climate change? Was a year like 2011 likely ?

Supply Chain 15

Supply Chain Apparel P&L Long-term 15

Strategy Driven

JANUARY 24, 2011

operation and then over to Japan where they were reviewed by a special committee – which would then have to communicate back to the U.S. It developed the NOOK and has devoted significant space in its retail stores to display and promote it, and it has a broad online library. For example, some of Toyota’s former U.S.

Execution 67

Execution Company 360-Degree Feedback Cooper 67

Strategy Driven

FEBRUARY 4, 2011

Yet, most CEOs were never trained on how to be CEOs, with all the responsibility, people skills, leadership and ethical management that must go along with the job. Retailers make 70% of their earnings in the fourth quarter of each year. We decry CEOs for the same reasons that we formerly sainted and canonized them.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

SEPTEMBER 8, 2016

After studying and working with hundreds of companies in free fall, we’ve identified concrete steps that leadership teams can take to engineer successful turnarounds and transformations. The company’s problems were compounded by the decline of traditional photo stores and the rise of the internet and discount camera retailers.

Company 8

Company How To Business Model Engineering 8

Harvard Business Review

MARCH 14, 2016

Snapchat, an idea conceived in 2011, is now valued around $16 billion, with more than 100 million active users who send an average of over 400 million snaps per day. Similarly, Flipkart, the largest online retailer in India, has so far raised an impressive amount of around $3 billion in nine rounds of equity financing.

Company 8

Company Succession Analysis Entrepreneur 8

Roundtable Talk

JULY 21, 2010

Measure values as part of performance… 50% of a Zappos.com employees review is based on fit with culture and how they are helping advance/uphold the culture. Hsieh has done a lot of research on the science of happiness and has brought this science into his leadership philosophy. RoundtableTalk Where ambitious leaders meet.

CEO 46

CEO Retail Mission Statement Blog 46