Harvard Business Review

OCTOBER 25, 2016

In 2011 Avaya had a major likability problem, and the according market performance you would expect. Avaya’s 2011 Net Promoter Score (NPS) was in the 20s (on a scale of -100 to +100), suggesting that it would have a hard time keeping the customers it had, let alone grow on word of mouth. The risk had been managed well.

Agility 8

Agility Innovation Metrics Middle Management 8

Harvard Business Review

MAY 9, 2014

Here’s a review of the five core components of resilient systems, which I pulled together for my new book, The Big Pivot , based in part on two other important works: Nassim Taleb’s Antifragile: Things That Gain from Disorder and Resilience: Why Things Bounce Back , by Andrew Zolli and Ann Marie Healy. Diversity.

Supply Chain 8

Supply Chain Strategy Risk Management Christensen 8

Harvard Business Review

OCTOBER 12, 2011

One of the most recent and most trenchant critiques comes from Roger Martin , dean of the Rotman School of Management at the University of Toronto, in his book Fixing the Game (Harvard Business Review Press 2011).

Short-term 14

Short-term Rogers Long-term Price 14

Harvard Business Review

JUNE 5, 2014

All told, they slashed carbon pollution from electricity by 20% from 2005-2011, led by Washington, which saw a 46% reduction during that period. billion in net economic benefit between 2009 and 2011 and is on course to cut region-wide power plant carbon pollution by half from 2005 to 2020. Government Risk management Sustainability'

Power 8

Power Planning Proposal Energy 8

Harvard Business Review

OCTOBER 6, 2016

Former employees have alleged a “soul-crushing” culture of fear and daily intimidation by managers, where they were pressured to reach extreme sales goals, some by breaking the law. Along with fixing the sales culture, the bank will have to address these critical management issues to prevent the next scandal.

Banking 9

Banking Committee Leadership Ethics 9

Harvard Business Review

MAY 15, 2013

Trust reached an all-time low of 24 percent in 2011, down from 69 percent in 2008.". As a result, institutions in the financial services sector risk losing their license to operate — the permission to conduct business granted by customers, partners, and government.

Banking 8

Banking Licensing Finance Insurance 8

Harvard Business Review

MARCH 5, 2012

Originally offered to just a few departments, the program is now company-wide, with more than half of all employees participating in 2011. After the event, 51% felt better about the company, and 50% felt better about themselves. Such volunteer assignments can do more than inject excitement into a humdrum job; they can ignite a career.

Participative 14

Participative Library Entrepreneur Survey 14

Harvard Business Review

OCTOBER 21, 2016

These require sophisticated, sustainability-based management. ” Improving risk management. Climate change, water scarcity, and poor labor conditions in much of the world increase the risk. Investing in sustainability is not only a risk management tool; it can also drive innovation.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

JUNE 13, 2012

In 2005, Dimon hired Ina Drew to head the company's Chief Investment Office, the unit responsible for the bank's risk exposure. In 2011, the company dropped its requirement to exit investment positions when losses exceeded $20 million. MORE ON MANAGING RISKY BEHAVIORS. Five House Rules for Managing Risky Behaviors.

Banking 9

Banking Kahneman Document Simon 9

Harvard Business Review

FEBRUARY 3, 2014

By this argument, he deserved a raise that simply put him back close to where he was in 2011 before his compensation was cut for 2012 — a cut instituted because of, in the board’s words, his “ultimate responsibility” for the $6 billion dollar London Whale embarrassment.

Banking 8

Banking Fashion CEO Short-term 8

Harvard Business Review

MARCH 23, 2011

Every half century or so, the risk assumptions underlying our economic, social and political foundations change dramatically. For a number of reasons, the size, complexity scale and symmetry of risk are vastly different in 2011 than 1991. Bruce Nussbaum is a member of the Council on Foreign Relations.

Uncertainty 13

Uncertainty Supply Chain Scenario Planning Sharpe 13

Harvard Business Review

FEBRUARY 7, 2013

Munich Re reports that natural disasters in 2011 caused insurance companies to substantially spend down cash reserves, with payouts exceeding premiums in the US by 16%. This leaves business leaders with two options: wait for whatever the government does and react, or pro-actively plan for a carbon-constrained future.

Insurance 8

Insurance Supply Chain Benchmarking Trends 8

Harvard Business Review

FEBRUARY 15, 2018

Finally, a recent review of data privacy research in marketing found that customers do, in fact, have a good idea of a firm’s data practices as captured in a firm’s privacy policy — even if they do not read the privacy policy. In 2011 Citigroup experienced a data breach of 146,000 customer records and suffered a $1.3

Policies 9

Policies Company Sample Price 9

Harvard Business Review

MAY 11, 2012

I read through all the lessons meant to make me a better, less cognitively biased forecaster, and started placing bets (using play money) on whether, say Muqtada al-Sadr would formally withdraw support for the current Iraqi government of Nouri al-Maliki by 30 September 2011. I paid pretty close attention in the first few months, and did okay.

How To 10

How To Politics Metrics Follow-up 10

Harvard Business Review

JUNE 16, 2015

The advice boils down to building better strategic foresight and creating more agile management and operations. In 2011, floods in Thailand stranded hard drive and automakers for months without key parts. Climate change is so far reaching, companies will want some dedicated resources to manage the operational and regulatory terrain.

Constraint 8

Constraint Supply Chain Resources Operations 8

Harvard Business Review

FEBRUARY 27, 2013

Maybe women conceive of risk-taking differently and I just didn't look through the right lens. Ginni Rometty, CEO of IBM, makes some compelling points along these lines in a 2011 talk. Risk-taking role models of both genders are important in an increasingly complex world. This is another topic ripe for further study.

Stress 8

Stress Open-book Consultative Learning-by-Doing 8

Harvard Business Review

JANUARY 24, 2013

And unfortunately, they suggest that, in our huge, complex financial institutions, major failures of organizational discipline and major losses are likely to recur, despite greater attention to risk management. The risk limits set were too vague and broad. And, the Value at Risk (VaR) model was badly flawed, understating risk.

Report 8

Report CIO Crisis Committee 8

Harvard Business Review

MARCH 4, 2014

Are managers particularly concerned about the impacts of climate change on their businesses? Part of the disconnect stems from what’s said by company leaders versus what a broad selection of managers think. If we believe the results of a recent MIT Sloan and BCG survey , the answer is no. But it may not be that dire.

Supply Chain 8

Supply Chain Company Short-term Fast Follower 8

Harvard Business Review

JANUARY 15, 2014

My conversations with local managers were frustrating. There were complaints and resistance within the company, which had retained a culture of strict hierarchy and rigid, top-down management style. Many employees were not prepared to change, and almost all the managers at the Rustenburg mine were replaced.

Operations 8

Operations Industry CEO Bottom-up 8

Harvard Business Review

JUNE 14, 2013

This rush to upgrade, however, creates a challenge: large numbers of excess electronics must be managed and disposed of properly. Following the loss of a backup data tape in 2011, US healthcare benefits provider TRICARE was hit with eight separate privacy lawsuits, including one seeking an astounding $4.9 billion in damages.

Risk Management 8

Risk Management Class Information Technology Banking 8

Harvard Business Review

NOVEMBER 1, 2012

As the VP of global risk management told me, the most expensive events in company history in every weather category (flood, earthquake, hail, wind, etc.) After making $50 million in insurance claims in 2011 alone, the company's insurance rates will certainly rise. occurred in the last few years.

Supply Chain 8

Supply Chain Company Insurance Automotive 8

Harvard Business Review

DECEMBER 7, 2012

On March 11, 2011, a magnitude-9.0 A healthier approach also means managing acceptable losses. That's different — and, ironically, much safer — than trying to prevent failures altogether, by over-relying on past data to try "managing" risks that are inherently unknowable. Everyone knows the story.

Efficiency 8

Efficiency Supply Chain Christensen Crisis 8

Harvard Business Review

JUNE 15, 2016

Chan School of Public Health, about the major challenges of local sourcing, how companies can manage them, and what food supply chains will look like in the future. I recently spoke to Professor John Quelch, who teaches at Harvard Business School and at Harvard’s T.H. Our conversation has been edited for length and clarity.

Supply Chain 8

Supply Chain Price Globalization Outsourcing 8

Harvard Business Review

FEBRUARY 27, 2014

Wachter wrote in 2011 , a consensus has developed among academics that fraud on the market is “not just flawed, second-best, misdirected, or in need of improvement, but flat-out senseless, mindless, and reasonless.”. Economy Finance Risk management' As a result, University of Pennsylvania law professors William W.

Training 8

Training Class Efficiency Price 8