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Do You Deliver Good Or Bad Customer Service? | Rich Gee Group

Rich Gee Group

I wanted my money back – I had the receipt, I had the merchandise in perfect condition, and virtually everything in the store was on sale at that time. Leave a Comment Previous post: How To Start Fresh In 2011. So what the store was really saying to me was, “NO! Bad Customer! You must play by our rules! Smile or Die!

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Resolution 2011: Make Your Strategy Coherent

Harvard Business Review

The big question for many leaders as they look toward 2011 is: "How can my company be one of them?". Leaders need to look past Wall Street-pleasing adjacencies or new businesses, and instead make sure their core strategy will result in long-term success.

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Fast Friday with Tony Hsieh, CEO of Zappos.com (and P. Diddy.

Roundtable Talk

Diddy) Posted on July 30, 2010 by LeaderTalker | 2 Comments As regular blog followers will remember, last week I saw Zappos.com’s head happiness spreader, Tony Hsieh , talk about his team’s winning formula for business success. Under this direction, Zappos.com has grown from nothing to over $1 billion in grow merchandise.

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Why Tesco’s Strengths Are No Longer Good Enough

Harvard Business Review

If round after round of profit warnings was not enough – group operating profits fell 20% between 2011 and 2013 and are likely to fall another 30% in 2014 — the company recently announced it had overstated its first-half profit by about $400 million. Troubles at Tesco, the UK’s leading retailer, are mounting. How did this happen?

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How Retailers Can Appeal to Lower-Income Shoppers

Harvard Business Review

Retailers face several challenges as they enter the 2011 holiday season. Once a retailer understands the economic benefit a category can provide, it can tailor its merchandising and marketing strategies. They should think about prioritizing and merchandising lower total cost categories. Unemployment remains high.

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Why Target’s Canadian Expansion Failed

Harvard Business Review

such as smaller stores in urban places, mobile and online, and its cheap chic merchandising focus—to “be cool again,” as Cornell told Target employees in the fall. Still, there are many globally successful retailers. Crew’s approach when it entered Canada in 2011. Consider J. Like Target, J.

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Groupon Doomed by Too Much of a Good Thing

Harvard Business Review

In the first quarter of 2011, Groupon posted a net loss of $113.9 And unlike the very few successful companies that scaled before they were profitable (think Facebook or Amazon), Groupon's business model does not benefit from significant network effects. Yet, the company reported ASCOI of positive $80.1