Harvard Business Review

DECEMBER 12, 2011

This post is part of the HBR Forum, The Future of Retail. Between 1994 and 2011, the number of farmers markets across the United States grew from 1,755 to 7,175. In other words, these are fundamentally more human retail experiences. It's not just with pop-up vendors, though.

Retail 15

Retail Technology Efficiency Trends 15

CO2

JULY 6, 2010

It has been judged by reviewers around the world to be the best smartphone ever, and users have told us that they love it. As a reminder, if you are not fully satisfied, you can return your undamaged iPhone to any Apple Retail Store or the online Apple Store within 30 days of purchase for a full refund.

Letter 74

Letter Blog Executive Coaching Strategic Planning 74

Harvard Business Review

JUNE 20, 2013

But can reverse innovation be relevant in the world of high-technology? The very definition of "high-technology" hints at something typically reserved for the developed world. However, the story of Capillary Technologies portends a global shift of technology "trickling up" in the opposite direction.

Technology 10

Technology Innovation CRM Retail 10

Harvard Business Review

DECEMBER 16, 2010

They'll increasingly be a source of, and resource for, innovation differentiation in 2011, if not for your organization, then for the firm you most dread competing against. Where professionals once wrote memos to be read, 2011 begins an era in which documents are written with touch both in mind and on fingertips. That's right.

Innovation 16

Innovation Supply Chain Business Simulation Advertising 16

Harvard Business Review

MAY 8, 2015

Think through the implications of these technologies, however, and an even more startling vision emerges: the future will look more like the past. Consumers go to retail stores to find out what is available at what prices—in other words, in large part, to get information. Those massive warehouses are much easier to automate.

Technology 8

Technology Retail Transportation Construction 8

Harvard Business Review

MARCH 29, 2012

billion , entrepreneurial companies with technology at their core have disrupted entire industries and threatened or eliminated incumbents. A 2011 IBM study of over 3,000 CIOs revealed that CIO-CEO alignment is stronger than ever, with traditional companies aggressively investing in technology innovation.

Technology 14

Technology Venture Capitalist CIO ROI 14

Harvard Business Review

JULY 19, 2017

In 2011, the average tenure dropped to 18 years. Read more from DXC Technology: Embracing Digital Change Requires a Clear Strategic Focus. Digital transformation transcends technology. Digital transformation is often viewed through a narrow technology lens, as just another mobile project or e-commerce initiative.

Technology 8

Technology Industry GDP Content 8

Strategy Driven

JULY 13, 2011

Some examples include new technologies, changes in customer preferences, new ways of serving customers, and disruptive threats. Retailers historically need trained stored managers, a few great merchandisers, and, in most cases, store staff with a customer service orientation. Copyright (c) 2011. About the Authors.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

DECEMBER 20, 2011

From relentless demand for resources to bamboo-like 9% growth to vicious competition for the technologies and industries of the future, China will be the big story for a long time. These drivers underpin a number of stories from 2011, but a few new themes came out as well. Was a year like 2011 likely ? China, China, and China.

Supply Chain 15

Supply Chain Apparel P&L Long-term 15

Harvard Business Review

AUGUST 11, 2014

Small businesses are also instrumental to our innovation economy; small firms produce 13 times more patents per employee than larger firms and employ more than 40% of high technology workers in America. In contrast, loans to larger firms have risen every year since hitting bottom in 2011, and are now up about 4% since that low point.

Technology 9

Technology Banking Class Real Estate 9

Harvard Business Review

MARCH 2, 2011

While BCG or McKinsey will still proudly help a client devise a corporate strategy, in the eyes of many in the industry such projects have become what retailers call "loss leaders" — products you have to offer to get the customer in the door, but not where you make the real money.

Consultative 15

Consultative Strategy McKinsey Porter 15

Harvard Business Review

MARCH 3, 2011

This is where staff researchers review products that include kitchen and laundry appliances, cookware, coffeemakers, vacuum cleaners, recipes, and even bathing suits. But, in 2011, ours is a different world, which made me wonder: Were these Hearst facilities artifacts of a by-gone era? It was the Good Housekeeping Research Institute.

Productivity 12

Productivity Products Retail Telemarketing 12

Harvard Business Review

OCTOBER 2, 2014

For a retailer, it’s extremely useful to know whether a customer will be back or has abandoned you for good. But as the amount of data that retailers are able to collect grows and the predictive models keep improving, the models will inevitably become markedly better at predicting customer behavior than simple rules.

Simon 10

Simon Retail Uncertainty Apparel 10

Harvard Business Review

SEPTEMBER 2, 2014

Starbucks is just one of many companies using this type of technology, and it’s not hard to understand why. As the argument goes, that’s good for workers, who don’t want to be bored or overwhelmed, and it’s good for retailers, whose biggest cost and revenue driver is typically labor. on Saturdays.

Software 9

Software Management Retail How To 9

Harvard Business Review

JULY 16, 2013

These tried-and-true tools of the retail trade might not be as sexy as other forms of marketing. These instruments share a common objective: to influence purchase decisions by equipping consumers with incremental spending power for specific brands and retailers. What does this mean for retailers and brands? Gift cards.

Brand 9

Brand Loyalty Retail Technology 9

Harvard Business Review

NOVEMBER 19, 2018

In 2011, venture capitalist Marc Andreessen declared that “software is eating the world.” And academic research has found that rising industry concentration correlates with the patent-intensity of an industry, suggesting “that the industries becoming more concentrated are those with faster technological progress.”

Software 8

Software Company Competitive Advantage Henderson 8

Harvard Business Review

DECEMBER 14, 2018

Companies increasingly use digital technologies to circumvent distributors and enter into direct relationships with their end-users. Writing in the Sloan Management Review, Boston College professor Gerald Kane noted that 87% of executives surveyed indicated that digital technologies will disrupt their industries to a great or moderate extent.

Strategy 10

Strategy B2B Insurance Business Model 10

Harvard Business Review

APRIL 4, 2013

And apparently the 130-year-old retailer has become so adept that it’s stopped giving away advice over the phone and started selling data management services under the B2B brand MetaScale. billion drop in revenue leading to losses of $930 million (after 2011’s $1.1 But with a $1.7 billion revenue drop resulted in a $3.1

B2B 8

B2B Maturity Retail Conference 8

Harvard Business Review

OCTOBER 4, 2016

Aside from complex technological advances (e.g., Aside from complex technological advances (e.g., But it also has implications for areas outside of entertainment, such as marketing, fashion, tourism, and retail, where commercial AR apps have already been increasing in numbers and popularity.

Tourism 9

Tourism Technology Content Fashion 9

Harvard Business Review

MAY 3, 2018

But as the digital revolution continues to spark widespread disruption in other industries — automotive, financial services, health care, and retail — who will win? Amazon’s acquisition of Whole Foods Market is perhaps the purest expression of the blending of the digital and physical worlds of retail.

Company 8

Company Venture Capitalist GDP Retail 8

Harvard Business Review

DECEMBER 16, 2016

Back in 2011, the McKinsey Global Institute published a report on the transformational potential of big data—and it would take a supercomputer to process all of the articles that have appeared since then urging companies to get on board before some digital disruptor renders them obsolete. Insight Center. The Next Analytics Age.

Industry 8

Industry McKinsey Early Adopters Rate of Return 8

Harvard Business Review

NOVEMBER 7, 2013

DISH Networks, the owners since 2011 of video rental giant Blockbuster, announced Wednesday the shuttering of all remaining company-owned retail locations and of Blockbuster’s DVD-by-mail service. homes have broadband , and network operators continue to invest in ever-faster cable, satellite, and fiber-based technologies.

Disruptive Innovation 8

Disruptive Innovation Intangible Assets Retail Innovation 8

Harvard Business Review

MAY 28, 2018

Large companies in industries ranging from retail, to aerospace, to financial services are buying talent and technology to develop new digital capabilities and reinvent themselves quickly. Notably tech firms acquired an average 250 tech companies annually between 2002 and 2011 and 350 in the years since. million.

Company 8

Company Business Model Price Technology 8

Harvard Business Review

MARCH 15, 2011

Technology trends around ubiquitous communications and cheap, unlimited bandwidth and processing power have dropped the boundaries of availability for any number of products, converting some of them into digital formats and easing the restrictions of geography for others. The limitations of place and space are no longer as relevant today.

Market Segmentation 14

Market Segmentation Marketing How To Price 14

Harvard Business Review

JUNE 3, 2013

Our research (discussed in detail in a 2011 Harvard Business Review article one of us coauthored) distinguished between two basic types of acquisitions. Although Geek Squad appears to be operating within Best Buy''s retail shops, it remains a service business, managed separately from the retail operation.

Advertising 8

Advertising Business Model Audience Retail 8

Harvard Business Review

SEPTEMBER 28, 2015

While strong reviews fueled consumer interest, credit should also be given to Apple’s new iPhone Upgrade Purchase Plan. The multinational technology company suffers from what I call a “curse of awesomeness” – it’s under tremendous pressure to continue breaking sales figures.

Planning 8

Planning Wireless Price Discount 8

Harvard Business Review

JUNE 27, 2012

Tim Cook took over as CEO in 2011. Employees on the factory floor and in the retail stores are on the move, and it's not a completely positive journey. On the retail side, Apple's recent record-shattering financial performance meant that each Apple store employee produced, on average, $473,000 in sales. Cook an executor.

Supply Chain 15

Supply Chain Retail PR Industry 15

Harvard Business Review

FEBRUARY 18, 2014

The announcement late last week of Comcast’s $45 billion merger with Time Warner Cable set off a predictable frenzy of hyperventilating by much of the technology media and self-appointed consumer advocacy groups. Cable is just a technology, increasingly one of many, for transmitting information, whether video, voice or data.

Technology 8

Technology Content Information Technology Franchising 8

Harvard Business Review

DECEMBER 20, 2010

And I could write a book on the topic of rare earth metals, those precious elements that make nearly every green technology possible and go into every iPhone. Smart companies like Hitachi are trying to find solutions, such as its new plan to develop rare earth recycling technologies. Looking Forward to 2011. China, China, China.

Supply Chain 15

Supply Chain Retail Globalization Price 15

Harvard Business Review

APRIL 25, 2018

Today, monitoring technologies are increasingly inexpensive—and staggeringly expansive. These technologies run the gamut, from body-worn cameras and closed-circuit televisions, to traceable identification cards and keystroke trackers. Raymond Gehman/Getty Images.

Travel 9

Travel Airlines Transportation Call Center 9

Harvard Business Review

APRIL 19, 2017

In fact, it matters as much or more than a number of other factors associated with successful businesses, like technology adoption. Large-scale data on management has been virtually nonexistent, at least until recently. Improving management can be relatively cheap, compared to investments in R&D or IT. And while this study focused on U.S.

Skills 12

Skills Management Succession Bottom-up 12

Harvard Business Review

JULY 17, 2015

’ the questions must be asked, ‘WHY did we start doing WHAT we’re doing in the first place, and WHAT can we do to bring our cause to life considering all the technologies and market opportunities available today?’” A better litmus test for keeping or killing a brand may be purpose.

Brand 8

Brand Merchandising Retail Real Estate 8

Harvard Business Review

SEPTEMBER 20, 2016

In 2011, we published an article in HBR examining the surprisingly rapid growth of African economies and consumer markets. Growth has slowed sharply among oil exporters and North African countries affected by the 2011 Arab Spring democracy movements—but the rest of Africa posted accelerating growth at an average annual rate of 4.4%

Globalization 8

Globalization Long-term GDP Marketing 8

Harvard Business Review

JANUARY 26, 2011

It is startups who have generated virtually all of our nation's major technological breakthroughs in the last hundred years — from cars and planes to semiconductors, PCs, software, and the Internet — and in the process sparked the creation of whole new industries and millions of new jobs. Only entrepreneurs lack a voice.

Entrepreneur 15

Entrepreneur Venture Funding Policies Offshoring 15

Harvard Business Review

MARCH 19, 2012

Remarkably, the leading challenger is online retailer Amazon, with its Kindle Fire tablet. For example, when Apple expanded from music players to phones, it carried over to the iPhone not just the technology and software that powered the iPod but also users' entire music collections and its music store's entire supplier base.

Strategy 15

Strategy eBook Library Open-book 15

Harvard Business Review

JULY 13, 2011

Just a couple of weeks ago, I suggested in an article published in the European Financial Review that Groupon's business model suffers from some alarming weaknesses. Groupon does have a strong network externality effect, as its business relies on hundreds of representatives who sign up hundreds of retailers. But not so fast.

Business Model 15

Business Model Discount IPO Customer Loyalty 15

Harvard Business Review

APRIL 18, 2014

Even what appears to be a small investment risk can turn into a big one, especially when information technology comes into play. The malfunction caused major delays shipping toys to retailers. Not surprisingly, many of those retailers refused to pay when the toys finally did arrive, too late for the holiday season.

CFO 8

CFO Venture Funding IPO Retail 8