Deming Institute

JANUARY 5, 2017

My co-workers and I didn’t understand why we had to be motivated to sell video game systems during the holiday shopping season, since that’s what we already enjoyed doing ( read more about it in this post from my blog ). During my junior year in college, I was running for leadership positions in my fraternity.

Deming 46

Deming TQM Kaizen Crisis 46

Harvard Business Review

APRIL 13, 2017

As Noam Scheiber writes in the Times article, “Employing hundreds of social scientists and data scientists, Uber has experimented with video game techniques, graphics and noncash rewards of little value that can prod drivers into working longer and harder — and sometimes at hours and locations that are less lucrative for them.”

Hawthorne Effect 14

Hawthorne Effect Airlines Efficiency Letter 14

Harvard Business Review

SEPTEMBER 13, 2013

Its top two priorities — a redesign of PBS.org and a new video player — had churned on for two years with little to show except a thick binder of product requirements from key constituents. Executive leadership has your back. Within 48 hours, it rose to the top of the most viewed and most shared videos charts on YouTube.

Team 9

Team Metrics KPI Rogers 9

Harvard Business Review

JULY 15, 2015

Getting the company back on its feet required a major boost in operating efficiency. We succeeded, but by 2013 we worried that we had taken our focus on results too far. In order to make our success sustainable, we decided to roll out a new “leadership model” for our middle- and upper-level managers.

Resistance 8

Resistance Long-term Short-term Self-aware 8

Harvard Business Review

JULY 17, 2015

The first Blockbuster store opened in 1985 and quickly became a popular provider of video games and movies to be used on all the new VCRs people were buying at the time. ’” Purpose might have informed the management of two failed brands – Blockbuster and Radio Shack — differently.

Brand 8

Brand Merchandising Retail Real Estate 8

Harvard Business Review

OCTOBER 18, 2013

Next, the 10-member senior leadership team used a variety of means, such as town halls, and videos of executives explaining the plan, to clearly and repeatedly communicate the urgent need for cost reduction as a requirement for process redesign across the system that would ultimately improve patient care. Capitalize on success.

Cost 8

Cost Health Care Six Sigma Insourcing 8

Harvard Business Review

AUGUST 28, 2017

And AI success stories are becoming more numerous and diverse, from Amazon reaping operational efficiencies using its AI-powered Kiva warehouse robots, to GE keeping its industrial equipment running by leveraging AI for predictive maintenance. Without support from leadership, your AI transformation might not succeed.

Survey 9

Survey Execution First-mover Advantage Technology 9

Harvard Business Review

OCTOBER 3, 2017

Before I arrived in 2011, Partners leadership had made the decision to replace all this complexity with a single, commercial EHR. I recall vividly the impact this video had during a presentation I made to the academic chairs of departments at Mass General. It was my job to lead the process of picking one and rolling it out.

System 8

System Skills Health Care Constraint 8