2014, Customer Loyalty and Leadership

Four More Words That Will ‘Shape’ my 2014

Strategy Driven

FEBRUARY 3, 2014

There’s an opportunity in Instagram for you to create a leadership position. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Blog

Blog Customer Loyalty Competitive Advantage Books

The ‘why’ of sales and selling will lead you to be the wise salesperson.

Strategy Driven

DECEMBER 22, 2014

Why is your online presence lacking, rather than having a dominant Google and social position that your customers and prospects would respect? Why are you trying to measure customer satisfaction, rather than seek and earn, and then measure customer loyalty? Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Customer Loyalty

Customer Loyalty Self-aware Education Seminar

Mirror, mirror, on the wall. Are you the BEST salesperson of them all?

Strategy Driven

FEBRUARY 17, 2014

They make recommendations that favor the customer, not the salesperson’s wallet. They think ‘customer’ not ‘sale.’ ’ That strategy leads to customer LOYALTY. Copyright 2007-2014 by StrategyDriven Enterprises, LLC. Four More Words That Will ‘Shape’ my 2014.

Customer Loyalty

Customer Loyalty Loyalty Competitive Advantage Follow-up

What are you doing this week? Don’t waste the opportunity.

Strategy Driven

JANUARY 13, 2014

My big idea for 2014 is the continuation and solidification of the Gitomer Certified Advisor Program. It will emerge in 2014 as the premier independent licensee program in the world. List intentions for 2014. Copyright 2007-2014 by StrategyDriven Enterprises, LLC. Leadership words that need to be banned.

Customer Loyalty

Customer Loyalty Document Competitive Advantage Seminar

What CEOs want to talk about. HINT: It ain’t your product.

Strategy Driven

DECEMBER 15, 2014

If employees are not happy on the inside, customers will be served poorly on the outside. Loyalty of customers. A far cry from satisfaction, customer loyalty is at the heart of growing the business and increasing percentages of profit. Loyal customers will do business with you again and refer others to you.

CEO

CEO Productivity Products Loyalty

Tough sales issues, and not so tough (but not so easy) answers.

Strategy Driven

JUNE 2, 2014

Customer loyalty. Leadership support. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Customer Loyalty

Customer Loyalty Reputation Loyalty Competitive Advantage

Old way or new way? Only one way works. My way.

Strategy Driven

JUNE 9, 2014

Teach customer loyalty, not customer satisfaction. Customers may never be satisfied but will continue to do business with you based on your perceived value. Teach salespeople to ‘ask’ questions about the customer rather than ‘tell’ about their product. Consider leaving a comment!

Customer Loyalty

Customer Loyalty B2C Reputation CRM

Post words. Achieve big. Build success. Day-by-Day.

Strategy Driven

JANUARY 20, 2014

In 2014 I will intensify the program and the process until there are 500 certified advisors globally. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Succession

Succession Customer Loyalty Competitive Advantage Content

The old way or the new way? It’s really not a choice anymore.

Strategy Driven

JULY 7, 2014

Earn customer loyalty. Loyalty is earned slowly over time. Loyalty is gained with quality of product, ease of doing business, availability of people, online alternatives to both purchasing and service, speed of response, and value received. Copyright 2007-2014 by StrategyDriven Enterprises, LLC. Just like trust.)

Loyalty

Loyalty Customer Loyalty Price Reputation

A game plan to generate a thousand social media leads.

Strategy Driven

MARCH 31, 2014

Generating 1,000 leads will create a pipeline that will lead me to one sale per day by June 2014. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Media

Media Planning Audience Customer Loyalty

Writing my own legacy. One word at a time. Yours?

Strategy Driven

MARCH 17, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Self-aware

Self-aware Follow-up Customer Loyalty Document

The slight difference in thinking is money.

Strategy Driven

AUGUST 11, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Open-book

Open-book Document Customer Loyalty Competitive Advantage

Still making goals and resolutions? Why?

Strategy Driven

JANUARY 6, 2014

For your 2014 (and all years to come) I have created an easy-to-understand, ‘achievement opportunity’ formula. What are you seeking to accomplish in 2014 and what is your real resolve to make it happen? Relate Articles: Leadership words that need to be banned. Better stated: Your circumstances. WHAT CAN BE?

Goal

Goal Incentives Objective Customer Loyalty

Salespeople have questions. Jeffrey has answers.

Strategy Driven

AUGUST 4, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Retail

Retail Price Customer Loyalty Learning-by-Doing

The NEW TRUTH about closing the sale.

Strategy Driven

JULY 21, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Customer Loyalty

Customer Loyalty Competitive Advantage Seminar Books

Napoleon Hill’s Think and Grow Rich is full of timeless lessons.

Strategy Driven

MAY 12, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Customer Loyalty

Customer Loyalty Competitive Advantage Books Seminar

A penny saved is a penny earned. Or is it?

Strategy Driven

JUNE 16, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Loyalty

Loyalty Open-book Customer Loyalty Ethics

Easiest way to make a sale? Start at the top!

Strategy Driven

DECEMBER 8, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Bottom-up

Bottom-up Reputation CEO Customer Loyalty

Finding the elusive decision maker. Then what?

Strategy Driven

MAY 19, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Customer Loyalty

Customer Loyalty Follow-up Competitive Advantage ROI

The customer is stalling. What do I say now?

Strategy Driven

APRIL 28, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Customer Loyalty

Customer Loyalty Price Objective Competitive Advantage

Is it a sales plan or a state of mind that feels support?

Strategy Driven

MAY 5, 2014

In order for salespeople to feel ‘in the groove,’ and get the sales rhythm, there has to be leadership support, and there has to be leadership encouragement. Leadership has to change the word accountability to the word responsibility. And that value must be perceived as value by the customer. Here are the 7.5

Planning

Planning Belief Systems Customer Loyalty Reputation

Good to Great. Are you ‘good’ or maybe slightly below?

Strategy Driven

MARCH 10, 2014

It revolves around self-assessment, an agreed-upon game plan of action, measurable results, and an overall spirit that includes individual work, teamwork, and remarkable leadership. Companies no longer have to self-assess; all they have to do is go to their Facebook page where their customers have already done it. So far it’s simple.

Collins

Collins Customer Loyalty Reputation Competitive Advantage

How is a cup of coffee like a sale? When it’s with a customer!

Strategy Driven

FEBRUARY 24, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Customer Loyalty

Customer Loyalty Competitive Advantage Travel Seminar

The overlooked power that may be your sales kryptonite.

Strategy Driven

DECEMBER 29, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Power

Power Competitive Advantage Customer Loyalty Learning-by-Doing

Are you a social sales pacesetter? Or are you losing business to one?

Strategy Driven

JANUARY 5, 2015

Sandy fed me some support data from their recently published IBM’s 2014 Business Tech Trends Report. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Mobile is not an option – it’s an imperative.

Competitive Advantage

Competitive Advantage Trends Bottom-up Loyalty

Windshield time. Before and after opportunities.

Strategy Driven

FEBRUARY 10, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Document

Document Customer Loyalty Competitive Advantage Content

Really, “close” the sale? Eh, no Sparky. It’s “earn” the sale.

Strategy Driven

JULY 14, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Customer Loyalty

Customer Loyalty Competitive Advantage Books Seminar

You cannot ignore the present. It’s where your sales are!

Strategy Driven

JUNE 30, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Media

Media Proposal Customer Loyalty Competitive Advantage

The questions that matter most in a sales presentation.

Strategy Driven

APRIL 14, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Reputation

Reputation Loyalty Proposal Customer Loyalty

I know you love your business. Do your customers?

Strategy Driven

MARCH 24, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Reputation

Reputation Airlines Loyalty Customer Loyalty

To ensure promptness. An old and new tradition.

Strategy Driven

JANUARY 26, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Four More Words That Will ‘Shape’ my 2014.

Tips

Tips Customer Loyalty Competitive Advantage Books

Salespeople have questions. Jeffrey has answers.

Strategy Driven

JUNE 23, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Hotels

Hotels Proposal Price Follow-up

It’s not failure. It’s failure to do your best.

Strategy Driven

APRIL 21, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Price

Price Proposal Customer Loyalty Long-term

We are on the path to 1,000 sales leads.

Strategy Driven

APRIL 7, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Media

Media Video Customer Loyalty Competitive Advantage

Online subscriptions offer amazing perks and value

Strategy Driven

MARCH 3, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Magazine

Magazine Advertising Customer Loyalty Content

Salespeople have questions. Jeffrey has answers.

Strategy Driven

JANUARY 27, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Price

Price Customer Loyalty Competitive Advantage Books

The Barriers Big Companies Face When They Try to Act Like Lean Startups

Harvard Business Review

AUGUST 16, 2016

GE vice chairman Beth Comstock spoke to the issues of speed and continual customer input in a 2014 interview, when she said, “We work in these very complex, deep industrial technologies. More flexibility about making changes to ideas as they progress from concept to “minimum viable product” to finished product.

Company

Company Airlines Ries Survey

Listen to Your Employees, Not Just Your Customers

Harvard Business Review

AUGUST 15, 2016

In 2014, Michael Callahan, then head of customer experience at Hulu, had a mystery on his hands. When the big video streaming service surveyed customers who renewed subscriptions, it discovered, paradoxically, that some customers stayed with Hulu even when they didn’t necessarily have a positive perception of the brand overall.

Survey

Survey Retail System Automotive

What Apple, Lending Club, and AirBnB Know About Collaborating with Customers

Harvard Business Review

JULY 3, 2015

Lending Club went public in 2014 and its enterprise value is nearly $9 billion. Customer co-creation is central to the Network Orchestration business model. We see four main reasons for this value gap: Greater revenue growth: As co-creating partners, customers have an incentive to help grow the business. Co-creation advantages.

CRM

CRM Brand Business Model Intangible Assets

Four More Words That Will ‘Shape’ my 2014

The ‘why’ of sales and selling will lead you to be the wise salesperson.

Trending Sources

Mirror, mirror, on the wall. Are you the BEST salesperson of them all?

What are you doing this week? Don’t waste the opportunity.

What CEOs want to talk about. HINT: It ain’t your product.

Tough sales issues, and not so tough (but not so easy) answers.

Old way or new way? Only one way works. My way.

Post words. Achieve big. Build success. Day-by-Day.

The old way or the new way? It’s really not a choice anymore.

A game plan to generate a thousand social media leads.

Writing my own legacy. One word at a time. Yours?

The slight difference in thinking is money.

Still making goals and resolutions? Why?

Salespeople have questions. Jeffrey has answers.

The NEW TRUTH about closing the sale.

Napoleon Hill’s Think and Grow Rich is full of timeless lessons.

A penny saved is a penny earned. Or is it?

Easiest way to make a sale? Start at the top!

Finding the elusive decision maker. Then what?

The customer is stalling. What do I say now?

Is it a sales plan or a state of mind that feels support?

Good to Great. Are you ‘good’ or maybe slightly below?

How is a cup of coffee like a sale? When it’s with a customer!

The overlooked power that may be your sales kryptonite.

Are you a social sales pacesetter? Or are you losing business to one?

Windshield time. Before and after opportunities.

Really, “close” the sale? Eh, no Sparky. It’s “earn” the sale.

You cannot ignore the present. It’s where your sales are!

The questions that matter most in a sales presentation.

I know you love your business. Do your customers?

To ensure promptness. An old and new tradition.

Salespeople have questions. Jeffrey has answers.

It’s not failure. It’s failure to do your best.

We are on the path to 1,000 sales leads.

Online subscriptions offer amazing perks and value

Salespeople have questions. Jeffrey has answers.

The Barriers Big Companies Face When They Try to Act Like Lean Startups

Listen to Your Employees, Not Just Your Customers

What Apple, Lending Club, and AirBnB Know About Collaborating with Customers

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