Eric Jacobson

JANUARY 13, 2014

A few years ago, Southwest Airlines celebrated its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. A crisis can contain the germ of a big idea.

Airlines 102

Airlines Travel Magazine Crisis 102

Eric Jacobson

MAY 21, 2013

If you''ve flown Southwest Airlines you know they''re tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. Eric Jacobson on Leadership and Management Southwest Airlines Customer Retention Customer Service Customer Value'

Airlines 97

Airlines Committee Leadership Styles Magazine 97

Eric Jacobson

OCTOBER 16, 2011

I always look forward to my flights on Southwest Airlines. That's because I get to read Gary Kelly's (Chairman, President and CEO) monthly column in the airline's in-flight magazine. This month, Kelly speaks to Southwest's Core , a core of values and company culture principles that leaders should emulate.

Airlines 71

Airlines Magazine CEO Company 71

Eric Jacobson

DECEMBER 28, 2011

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. The lessons provide good tips for business leaders.

Airlines 69

Airlines Travel Magazine Crisis 69

Eric Jacobson

JUNE 28, 2011

Southwest Airlines is celebrating its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. The lessons provide good tips for business leaders.

Airlines 82

Airlines Travel Magazine Crisis 82

Eric Jacobson

JUNE 19, 2012

Yesterday, Southwest Airlines celebrated its 41st anniversary. Chairman, President and CEO, Gary Kelly, shares some insights into the airline' culture in the June issue of the airline’s in-flight magazine. If you have been following my blog for the past year you know I’m a big fan of Southwest.

Airlines 56

Airlines Examples Magazine Follow-up 56

Eric Jacobson

MARCH 28, 2011

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture.

Airlines 65

Airlines Committee Leadership Styles Magazine 65