Modern Servant Leader

JANUARY 20, 2012

Southwest Airlines ( LUV ) announced the 39th consecutive year of profitability yesterday. The company has been a role model of servant leadership since its founding by Herb Kelleher (and others). Jordan reflected the company’s commitment to servant leadership. Improved Results by Acquired AirTran.

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Art Petty

JANUARY 4, 2023

There are some painful and painfully obvious leadership and management lessons from the recent Southwest Airlines debacle. The post Hope Proved to Be a Bad Strategy for LUV—Lessons from the Southwest Airlines Debacle appeared first on Management Excellence by Art Petty. Deming is spinning in his grave over this one.

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Airlines Deming Strategy Management 52

Leadership Freak

FEBRUARY 18, 2019

He was the CEO of Southwest Airlines during the terrorist attack on September 11, 2001. I’m still grappling with Jim Parker’s advice. Jim said, “I don’t think I smiled for two years.” When… Continue reading →

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Leading Blog

APRIL 20, 2023

As the new CEO of United Airlines, Oscar Munoz on listening: “Perhaps it wasn’t as important that I proved to employees that I had all the answers to every problem. Source: Turnaround Time: Uniting an Airline and Its Employees in the Friendly Skies II. Here are two ideas for the curious mind to engage with: I.

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General Leadership

MAY 17, 2017

GeneralLeadership.com and the General Leadership Foundation bring Leadership Advice from America's Most Trusted Leaders to You! The post Where do Leadership and Customer Service Intersect? appeared first on General Leadership. Read more at [link]. Your Team can either make you or break you. John Maxwell.

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CO2

NOVEMBER 17, 2023

The Power of Focused Leadership Leadership is more than just guiding others; it’s about influencing them towards a common goal. This post delves into the importance of focus in leadership and the ways to master this essential skill. The Role of Energy in Leadership Energy in leadership is contagious.

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leaderCommunicator

DECEMBER 11, 2023

For instance, airlines often see poor decision making erupt into public relations scandals. One vivid example is a 2017 United Airlines case in which passenger David Dao was forcibly removed from an airplane that was overbooked. The situation was recorded on video, poorly communicated about by leadership, and quickly became big news.

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leaderCommunicator

APRIL 14, 2017

Welcome to my weekly round-up of recent top leadership and communication blog posts. This week you’ll read articles on leadership lessons from United Airlines, 3 leadership truths no one likes to admit, 6 things strategic leaders do, 10 life and leadership lessons you should have learned as a kid, and the double bind of leadership.

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Airlines Leadership Blog Article 103

Eric Jacobson

JANUARY 13, 2014

A few years ago, Southwest Airlines celebrated its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. A crisis can contain the germ of a big idea.

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Airlines Travel Magazine Crisis 102

Leadership Freak

NOVEMBER 7, 2011

Jim Parker, former CEO of Southwest Airlines told me, “Don’t set artificial goals for yourself. We forget the expected and remember the unusual. I’ve been remembering something unusual that was said to me about ten months ago. Don’t set goals about the job you want or the amount of money you want to make.” You [.].

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Lead Change Blog

AUGUST 26, 2021

airport to eat on the plane and then starting the first meal catering service to the airlines, they are really saying, “Take care of customers and look for opportunities to serve.” ” The post Bonding with Customers: The Leadership Side appeared first on Lead Change. When Marriott managers tell of founder J.

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Bond Hotels Leadership Competitive Advantage 317

Women on Business

FEBRUARY 15, 2013

The American Airlines merger gives us a great example of what do look for in a partnership and what we should avoid. The post Can Small Business learn from the American Airlines Merger? Here are some lessons we can take away from the merger. Choose your partners using a strategic gauge. appeared first on Women on Business.

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Airlines Human Capital Marketing Learning-by-Doing 196

HR Digest

MAY 2, 2019

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. What does it take to maintain a sense of purpose at Southwest Airlines?

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Airlines Mission Statement Human Resources Learning-by-Doing 80

Rich Gee Group

MAY 3, 2022

Great examples of Red Ocean companies are McDonald’s and Southwest Airlines. Southwest is the only large, low-cost airline that hires friendly and approachable employees who have a passion for helping customers. In addition to their pricing, cancellation, and service structure, no other airline comes close.

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Blue Ocean Strategy Tools Strategy Mauborgne 195

Lead Change Blog

MARCH 8, 2018

Servant Leadership in Action: How to Achieve Great Relationships and Results , which I coedited with Renee Broadwell, launched this week and is already hitting bestseller lists. That’s exactly what I hope we have started: a servant leadership movement. We all know the world is in desperate need of a different leadership role model.

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Leadership Servant Leader Simon Airlines 210

Eric Jacobson

JANUARY 27, 2024

Brad Jacobs’ new book provides you a treasure-trove of leadership lessons from a man with more than four decades of CEO and serial entrepreneur experience. So, even if you don’t envision yourself wanting to earn a billion dollars, don’t pass up reading Jacob’s, How To Make A Few Billion Dollars.

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Entrepreneur Leadership Self-aware IPO 73

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Today’s systems are complicated and complex* requiring different leadership capabilities throughout the organization. Apparently, the software could have been better designed both in functionality and UI/UX.

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Software Supply Chain Airlines Leadership 173

Michael Lee Stallard

MARCH 23, 2014

Southwest Airlines discovered that when they reduced the front line supervisor to front line employee ratio so the supervisors could connect, encourage and coach these employees, front line employees performed better. The post Connect, Encourage and Coach for Superior Performance appeared first on Michael Lee Stallard.

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Airlines Mentor Tips Organization 316

Miles Anthony Smith

SEPTEMBER 20, 2016

Aviation Leadership Failures: 37 Worst Plane Crashes in History While many of these crashes happened in the early years of aviation, there have been a surprising number of airline disasters since the new millennium. These videos are a warning to all of us not to get to lazy and complacent in our leadership. READ MORE 4.

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Lead Change Blog

OCTOBER 8, 2020

A great leader knew to only employ as much leadership as was needed to influence the outcome. Here are three keys to naked leadership. How would your leadership actions change?” ” What does leadership look like when command and control are irrelevant as leader tools for influencing? ” I asked him.

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Power Airlines COO Bottom-up 319

Eric Jacobson

MAY 21, 2013

If you''ve flown Southwest Airlines you know they''re tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. Eric Jacobson on Leadership and Management Southwest Airlines Customer Retention Customer Service Customer Value'

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Airlines Committee Leadership Styles Magazine 97

Lead Change Blog

OCTOBER 15, 2014

He also authored several books on servant leadership. My favorite book is Leadership Jazz. Max opened the book with a powerful story that zeroed in on the essence of leadership. Leadership Coaching' Tony is connecting his voice and his message of over-the-top service with his touch.

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Lead Change Blog

APRIL 23, 2020

In respect to leadership, the core element upon which everything else is built is TRUST. Here’s a picture of what TRUSTworthy leadership looks like in turbulent times—and, as it turns out, it looks like this in “normal” (whatever that ends up being) times, too. What does your team’s attitude reflect about your leadership?

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Collins Crisis Leadership Airlines 202

Eric Jacobson

OCTOBER 16, 2011

I always look forward to my flights on Southwest Airlines. That's because I get to read Gary Kelly's (Chairman, President and CEO) monthly column in the airline's in-flight magazine. This month, Kelly speaks to Southwest's Core , a core of values and company culture principles that leaders should emulate.

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Airlines Magazine CEO Company 71

Tanveer Naseer

MAY 30, 2017

Now, in the case of Pepsi and United Airlines, the typical focus tends to be on them being examples of failures in crisis communication. Namely, that trust is not a transitory value, but should serve as an unyielding cardinal point in your leadership [ Share on Twitter ].

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Organization Airlines Learning-by-Doing Examples 277

Leading Blog

FEBRUARY 8, 2019

The first story tells of an experience he had on the soon to be defunct Eastern Airlines (they went bankrupt in 1991). The financial analysts were certainly reading those statements, and probably explaining the airline’s problems in terms of load factors and the like. Eastern Airlines went belly up because of those scrambled eggs.

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Management Airlines Mintzberg Advertising 273

Terry Starbucker

JANUARY 23, 2014

I’m honored to chat with one of my leadership mentors on my latest More Human Leadership Podcast - author, keynote speaker and consultant Steve Farber. Here are the main points we cover during the podcast: Steve’s “defining moment” when he knew leadership development was his passion.

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Download Leadership Airlines Energy 296

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Today’s systems are complicated and complex* requiring different leadership capabilities throughout the organization. Apparently, the software could have been better designed both in functionality and UI/UX.

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Software Supply Chain Airlines Leadership 91

Modern Servant Leader

JULY 24, 2019

I was living in New York City when I first sought opportunities to work with companies focused on servant leadership. He went on to explain his experience turned up few – if any – companies that were serious about servant-leadership in the greater New York area. It is clear the servant-leadership times they are changing.

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Greenleaf Reis Leadership Servant Leader 100

Strategy Driven

OCTOBER 14, 2013

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon. I hope airline employees at your airport act that way!

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Airlines Open-book Customer Loyalty Competitive Advantage 58

Eric Jacobson

JUNE 19, 2012

Yesterday, Southwest Airlines celebrated its 41st anniversary. Chairman, President and CEO, Gary Kelly, shares some insights into the airline' culture in the June issue of the airline’s in-flight magazine. Here are some of the other many lessons Southwest’s rich history has taught us about leadership and customer service.

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Airlines Examples Magazine Follow-up 56

Modern Servant Leader

JUNE 9, 2014

Imagine buying a full vacation package for your anniversary through a major airline. Then, when booking your flight, that airline chose to seat you with strangers rather than your spouse. If that is not possible, the vendor may consider allowing us to pick our own seats, as Southwest Airlines (a servant leadership company ) does.

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System Airlines Travel Learning-by-Doing 185

Eric Jacobson

JUNE 28, 2011

Southwest Airlines is celebrating its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. The lessons provide good tips for business leaders.

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Airlines Travel Magazine Crisis 82

Eric Jacobson

DECEMBER 28, 2011

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. The lessons provide good tips for business leaders.

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Airlines Travel Magazine Crisis 69

Terry Starbucker

APRIL 17, 2014

One such challenge came up earlier this week over at US Airways (now part of American Airlines), when a company Tweet went way off the rails. That’s more human leadership. The post Torn From The Headlines Leadership Lesson: To Fire Or Not To Fire? Leadership' I mean, WAY off. No matter the magnitude.

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The Practical Leader

JUNE 23, 2021

That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high. If you’re going to bet on an airline most likely to soar as travel resumes, put your money on Southwest Airlines. Leadership is centered on emotions. They were named the #1 U.S.

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Modern Servant Leader

JANUARY 3, 2019

Herb Kelleher, the founder and Chairman Emeritus of Southwest Airlines , passed away today (January 3rd, 2019). Herb was among the greatest examples of servant-leadership in business. For more on Herb: Steve Jobs vs. Herb Kelleher – Hero Worship vs. Servant-leadership. Thank you, Herb. Herb Kelleher Quotes.

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