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Moving Beyond Company Organization Silos: Lessons from the Aviation Industry

Leading Blog

airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. Even worse, functional processes — finance, human resources, sales, etc. logistics, and finance. finance, I.T., In the U.S., Recall how the U.S.

Industry 269
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The Best Leaders Have Fun

Chris Brady

Other leaders have established fun as a pervasive element in their very corporate culture (Southwest Airlines and Zappos come to mind). "People rarely succeed unless they have fun in what they are doing," wrote Dale Carnegie. When we are doing what we are built to do, called to do, and deeply motivated to do, we will enjoy it.

Travel 119
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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

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Why the TSA Screening Revolt is Like Poison Ivy

Harvard Business Review

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

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In 2014, Resolve to Make Your Business Human Again

Harvard Business Review

The article castigated companies for losing sight of the essence of their business, setting themselves up for challenges from competitors and, ultimately, for obsolescence. As Clayton Christensen likes to note , the primary job of leadership today is to “source, assemble, and ship numbers.” Innovation Leadership Strategy'

Levitt 12
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3 Questions About AI That Nontechnical Employees Should Be Able to Answer

Harvard Business Review

Articles about artificial intelligence often begin with an intention to shock readers, referencing classic works of science fiction or alarming statistics about impending job losses. Finding opportunities for this kind of clever improvement, saving human time and energy, is not just a leadership challenge. Taylor Callery/Getty Images.

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Yes, Managing IT Is Your Job

Harvard Business Review

"Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s. It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines.