Harvard Business Review

MAY 30, 2014

Southwest Airlines’ decades-long strategy of “short-haul, high-frequency, point-to-point, low-fare service” produced what was not only one of the best-performing airlines in the U.S. For example, deregulation killed off icons in the airline business such as Pan Am and TWA. Or consider U.S. Or consider U.S.

Company 8

Company Supply Chain Airlines Health Care 8

Harvard Business Review

AUGUST 7, 2018

I’ll let you in on the six-step technique I have developed over many years, working with clients and in teaching my public seminars on strategic planning. ” Metrics were developed to monitor these, and targets were set before moving on. But methods can be learned. You may think that this will be easy. The reason?

Strategic Planning 15

Strategic Planning Planning Document Airlines 15

Harvard Business Review

OCTOBER 18, 2016

With this model, an investment can be defined as strategic, key operational, support, or high potential. Key operational investments sustain existing business operations, helping to avoid any disadvantage. Executives can sometimes struggle differentiating between key operational and support investments.

Tools 8

Tools Competitive Advantage Operations Technology 8

Harvard Business Review

SEPTEMBER 23, 2014

So it goes with airlines, telephone companies, banks, every organization you deal with — you’re continually redesigning strategic factors such as product range, presentation, and customer service. It’s an operational plan. Hubris has no place in outside-in thinking and effective strategy development. We all do it.

Management 12

Management Strategic Planning Competitive Advantage Airlines 12

Harvard Business Review

SEPTEMBER 10, 2014

Instead, smart organizations are driving analytics to an even deeper level within business processes— to make real-time operational decisions , on a daily basis. These operational analytics are embedded, prescriptive, automated, and run at scale to directly drive business decisions. There are no shortcuts.

Hammer 8

Hammer Company Operations Information Technology 8

Harvard Business Review

SEPTEMBER 10, 2014

Instead, smart organizations are driving analytics to an even deeper level within business processes— to make real-time operational decisions , on a daily basis. These operational analytics are embedded, prescriptive, automated, and run at scale to directly drive business decisions. There are no shortcuts.

Hammer 8

Hammer Company Operations Process 8

Harvard Business Review

JULY 19, 2013

No big deal, I thought: Simply call the bank. Airlines are a good example. But airlines did this in response to new government regulations establishing fines for companies that leave customers sitting for hours in planes on the ground. If the airlines had assumed that consumers were weak and insignificant, they were wrong.

Airlines 8

Airlines Hotels Loyalty Call Center 8

Harvard Business Review

FEBRUARY 15, 2013

For ambitious young professionals, the abilities they develop fairly quickly at a social enterprise are the sorts of listening, communications, problem-solving, and relationship skills that take years to acquire by climbing the corporate ladder. Significantly, 85% said these skills were highly or somewhat relevant to their for-profit jobs.

Chief Operating Officer 8

Chief Operating Officer How To Airlines Long-term 8

Harvard Business Review

NOVEMBER 25, 2015

We found that the companies most famous for their cultures — from Southwest Airlines to Trader Joe’s — maximize the good motives , while minimizing the bad ones. Take for example the airline industry. We saw this play out in retail, banking, telecommunications, and the fast food industry as well.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Harvard Business Review

OCTOBER 17, 2011

Bethune was leading a turnaround at Continental Airlines, for example, he sent an unexpected $65 check to every employee when Continental made it to the top five for on-time flights. John McFarlane of ANZ Bank sent a bottle of champagne to every employee one Christmas with a card thanking them for their work on the company's change program.

Motivation 14

Motivation Gordon Sharpe Airlines 14

Harvard Business Review

OCTOBER 30, 2014

But the real power of the partnership comes from their ability to bring the best of each of their departments—as well as pricing, operations, and other groups—to bear in exploiting those micromarket opportunities. That starts with developing a deep understanding of how customers behave and make decisions. In some industries (e.g.

Marketing 11

Marketing Guidelines B2C Analysis 11

Skip Prichard

MARCH 3, 2021

We view control over our time as more important than “lots of money in the bank” as a sign of success. Raw as In-Process” refers to co-development, to how brands that communicate in frequent, collaborative bursts with their public create bonds of joint ownership. Ed Bastian of Delta Airlines comes to mind.

Brand 121

Brand Storytelling Trends Content 121

Skip Prichard

OCTOBER 14, 2019

Although none are perfect, they operate in a way that generates engagement and fulfillment for their employees, delight and loyalty for their customers, positive contributions to their communities and to the environment, and excellent returns for their owners and investors. Would you share an example of a company or two leading the way?

How To 88

How To Simon Learning-by-Doing Organization 88

Strategy Driven

FEBRUARY 4, 2011

The Business Tree™ has 7 major parts… 5 primary branches, a trunk (6) and the base (7): The business you’re in Running the business Financial People Business development Body of Knowledge The Big Picture No single branch (business component) constitutes a healthy tree. Operational Statistics. Cargo theft costs the U.S.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

DECEMBER 13, 2016

When I first joined BNP Paribas Fortis, for example, two younger and more dynamic banks had just overtaken us. The bank was using a project management tool, but the lack of discipline in keeping it up to date made it largely fruitless. Every organization needs what I call a “hierarchy of purpose.”

Project 8

Project How To Objective Efficiency 8

Harvard Business Review

MARCH 14, 2017

Travel loyalty programs tend to be complex and multicurrency, making them different from retailers, which typically run simple discount programs, or from banks, which offer cash back or a single currency that can be spent easily across a range of merchants.

Loyalty 12

Loyalty Customer Loyalty Travel Hotels 12

Harvard Business Review

SEPTEMBER 12, 2012

The companies thriving today are operating by a new set of rules — Social Era rules. But too many major companies — Bank of America, Sports Authority, United Airlines, Best Buy, and Walmart to name just a few — that need to get it, don't. Social can be — and already is — more than Media.

Strategy 17

Strategy Disaggregation Reis eBook 17

HR Digest

JANUARY 10, 2024

The HR Digest: How did your journey in leadership and business development shape your perspective on organizational change over the past decade? These foundational competencies provide the framework for selection, development, assessment and rewards. Southwest Airlines’ firm brand, for example, is cheap, fun, and on time.

Ulrich 52

Ulrich Leadership Diversity Audience 52

Harvard Business Review

NOVEMBER 6, 2018

In our Digital Evolution Index (DEI), we place them in the “digital south” which means the full deployment and adoption of online systems is still in development. Our DEI research classifies both China and India as “Break Out” countries, which means they are experiencing strong digital growth.

Airlines 9

Airlines Technology Objective Policies 9

Strategy Driven

MARCH 11, 2011

Business development. So were professional development programs, rewards for random acts of kindness and other empowerment initiatives. In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. Body of Knowledge.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57

Harvard Business Review

DECEMBER 20, 2016

The UN also agreed to slash emissions from the airline industry. At the state level, New Jersey passed a big new gas tax , and Oregon , Illinois , and California developed robust energy and climate policies. The World Bank estimates that $158 trillion worth of assets are at risk from increased natural disasters.

Energy 8

Energy Banking Chemicals Globalization 8