Harvard Business Review

DECEMBER 20, 2010

On-line exchanges for barters, swaps, and sharing of goods or services have made direct connections possible, sometimes without much money changing hands beyond a fee to the exchange-operator. Imagine an e-Bay or Craig's List ad: "Have peanuts, seek medical care.".

Finance 14

Finance Strategy Banking Retail 14

Harvard Business Review

OCTOBER 18, 2016

With this model, an investment can be defined as strategic, key operational, support, or high potential. Key operational investments sustain existing business operations, helping to avoid any disadvantage. Executives can sometimes struggle differentiating between key operational and support investments.

Tools 8

Tools Competitive Advantage Operations Technology 8

Harvard Business Review

JULY 22, 2016

Airline JetBlue has turned its Twitter account into a highly responsive, 24/7 customer service line. For most organizations, this is the least risky option, and a good middle road, despite the fact that many traditional organizations often see digital network operators as threats rather than allies.

Real Estate 8

Real Estate Business Model Incubator Short-term 8

Harvard Business Review

JUNE 27, 2012

A list of the top 20 banks today contains only seven that were on the list a decade ago. A similar pattern hold for airlines. Stock markets might seem capricious, but in the long term, shareholder returns closely track operational performance. "We And for telecom. And for many others. Compete for the long term.

Creativity 14

Creativity Long-term Kotter Cost of Capital 14

Harvard Business Review

OCTOBER 30, 2014

But the real power of the partnership comes from their ability to bring the best of each of their departments—as well as pricing, operations, and other groups—to bear in exploiting those micromarket opportunities. One European retail bank, for example, set up “opportunity labs” in its branches and agencies—i.e.,

Marketing 11

Marketing Guidelines B2C Analysis 11

Strategy Driven

FEBRUARY 4, 2011

Tactics deemed as ’standard operating procedure’ for some companies were exposed and ridiculed by others. Sweeping reforms by Wall Street and the Securities & Exchange Commission (SEC) are needed, forcing firms to separate their investment banking business from their stock advisory business. Operational Statistics.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

APRIL 22, 2016

The car’s interior was cramped and uncomfortable, and the steering wheel–mounted gearbox required exceptional dexterity to operate. ” According to the 2016 Airline Quality Study , the number of complaints filed by travelers on U.S. airlines in 2015 was the highest since 2000. Take the example of Disney.

Airlines 8

Airlines Insurance Industry Survey 8

Harvard Business Review

MARCH 14, 2017

Loyalty programs are ripe for some kind of disruptive innovation that would make them easier to use. The Explainer: Disruptive Innovation. But the number of airline seats and hotel rooms available for redemption in recent years has been limited by near-record occupancy and load factors. Distributed Database. Related Video.

Loyalty 12

Loyalty Customer Loyalty Travel Hotels 12

Harvard Business Review

SEPTEMBER 12, 2012

The companies thriving today are operating by a new set of rules — Social Era rules. And to them, notions like distributing power to everyone, working in extended community to get things done, or allowing innovation to happen anywhere and everywhere are, well, ridiculously obvious. They live it.

Strategy 17

Strategy Disaggregation Reis eBook 17

Harvard Business Review

MARCH 8, 2018

Imagining the same ad for a healthcare provider in 2018, even an innovative provider, is a stretch. Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers. Insight Center. Health Care’s New Frontier. Sponsored by Optum.

Health Care 8

Health Care Retail Strategy Licensing 8

HR Digest

JANUARY 10, 2024

Walmart wants customers to know them for low prices, Singapore Airlines customers know them for customer connectivity, Apple customers perceive innovation and Fed Ex customers expect speed. Southwest Airlines’ firm brand, for example, is cheap, fun, and on time. So, operational day-to-day work drives out strategic work.

Ulrich 52

Ulrich Leadership Diversity Audience 52

Harvard Business Review

NOVEMBER 6, 2018

For example, a recently proposed Indian government policy on e-commerce and a similar order from the country’s central bank seeks to prohibit data on Indian e-commerce consumers from being stored outside India. The private sector, companies such as Alibaba – e.g. Sesame Credit, run by the Ant Financial, an Alibaba affiliate.

Airlines 9

Airlines Technology Objective Policies 9

Harvard Business Review

JUNE 7, 2016

One of the great innovations in business, which has held sway since 1976, is the idea that professional managers should have an owner’s mindset—that is, they should treat their company’s money as if it were their own. But there is a problem with the owner’s mindset.

Bureaucracy 8

Bureaucracy Short-term Budgeting Long-term 8

Harvard Business Review

DECEMBER 20, 2016

The UN also agreed to slash emissions from the airline industry. Nine big brands with operations in Ohio publicly pressed the state to reinstate energy efficiency and renewable energy portfolio standards. The World Bank estimates that $158 trillion worth of assets are at risk from increased natural disasters.

Energy 8

Energy Banking Chemicals Globalization 8