Eric Jacobson

JUNE 19, 2012

Yesterday, Southwest Airlines celebrated its 41st anniversary. If you have been following my blog for the past year you know I’m a big fan of Southwest. Chairman, President and CEO, Gary Kelly, shares some insights into the airline' culture in the June issue of the airline’s in-flight magazine.

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Airlines Examples Magazine Follow-up 56

Lead Change Blog

MAY 4, 2021

This blog focuses on three essential tips that can help you get the best and most out of others: The Two-for-One Rule: Two positives for every “aw shucks,” or negatives; The Power of Positive Feedback; and, Managing the Sting of Emotion in the Workplace: It’s not if, rather how we handle mistakes. Creativity/Inspiration.

Leadership Development 365

Leadership Development Development Leadership Ethics 365

First Friday Book Synopsis

NOVEMBER 30, 2011

Pret a Manger summarizes its personnel policies (from Demand, Adrian Slywotzky) ————— So American Airlines has filed for bankruptcy (Chapter 11 – the kind that lets them keep flying). “We hire happy people and teach them to make sandwiches.” Is anyone surprised?

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Airlines Slywotzky Policies Morale 110

Lead Change Blog

OCTOBER 8, 2020

Southwest Airlines founder and CEO, the late Herb Kelleher, and I worked together in a booth at BookExpo promoting Kevin and Jackie Freiberg’s best-selling book, Nuts: Southwest Airlines’ Crazy Recipe for Business and Personal Success. Love Employees and Customers More Than the Scoreboard.

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Power Airlines COO Bottom-up 319

Sales Wolf Blog

NOVEMBER 1, 2010

Maximize Possibility Blog Home Archives Subscribe The Rainmaker Group About The Rainmaker Group Chris Young Biography Contact The Rainmaker Group Get Daily Inspirational Quotes Maximize Possibility Blog The Rainmaker Group Homepage Alltop. Department of Labor Employment Standards Administration (ESA) - U.S.

Blog 157

Blog Middle Management Talent Management Human Resources 157

Lead Change Blog

MAY 20, 2021

The true story is a part of the Southwest Airlines folklore—stories you would retell around the corporate campfire. “Be courageous” is one of Southwest Airlines’ Warrior Spirit core values. A customer repeatedly wrote a complaining letter after each of Southwest’s flights.

Leadership 226

Leadership Airlines Letter Audience 226

Leading Blog

OCTOBER 1, 2023

On August 20, 1991, Hollis Harris, the CEO of struggling Continental Airlines told his 42,000 employees to pray for the future of the company. Jacob started out with one basic question: Is vulnerability the same for leaders as it is for everyone else? It turns out that it's not. The next day he was fired.

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Books Leadership Executive Coaching Learning-by-Doing 279

Chartered Management Institute

OCTOBER 3, 2023

Blog: Why just being vulnerable won’t cut it Written by Jacob Morgan Share Share to Twitter Share to Facebook Share to LinkedIn Share via email Leaders and managers are told to show their human side. He ended his memo by telling his employees to pray for the future of the company. The next day, Hollis was fired.

Chemicals 52

Chemicals Airlines Banking Learning-by-Doing 52

Rich Gee Group

AUGUST 26, 2014

A blog post with a ‘new’ idea. Blog Business Coaching C-Level Career Coaching Tip Ways & Tips Guilt Procrastination Shiny Objects Strategy' A strategy a competitor is using. A direction recommended by friends. A new tool (especially technology). It can be anything. They NEVER accomplished ANYTHING.

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Objective How To Airlines Tips 232

Lead Change Blog

OCTOBER 3, 2018

Sinek reflected and surmised that the true problem he observed was that this airline did not trust their employees to manage what is in front of them and handle it competently. ” The attendant replied that if she did not follow the rules she would be disciplined and possibly lose her job.

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Airlines Simon Micromanagement Uncertainty 284

Leading Blog

MAY 12, 2021

passenger traffic for airlines). Instead, forecasting uses quantitative inputs and methodology to help predict what will, or should , happen in the future, mainly by interpreting historical data. Forecasting is a shorter-term tool that provides certainty based on known variables in the system (e.g.,

Scenario Planning 286

Scenario Planning Planning Uncertainty Airlines 286

Rich Gee Group

SEPTEMBER 19, 2014

” - From Spirit Magazine, Southwest Airlines. Blog Business Coaching C-Level Career Coaching Tip Life Coaching Social Media Uncategorized Ways & Tips Hump Day Jump Day Monday Play Schedule Tuesday Wednesday Weekends' Make sure you take time first thing in the morning to lay out a reasonable and accurate schedule.

Productivity 271

Productivity Products Airlines Tips 271

First Friday Book Synopsis

OCTOBER 1, 2013

Bob''s blog entries "five strategic arts" The Art of Possibility and Southwest Airlines) CEO David Neeleman Coach John Wooden of U.C.L.A Dell Earl Bakken Fortune Magazine Grameen Bank Herb Kelleher Intel JetBlue Airlines Medtronic Raymond T. Yeh Singapore Southwest Airlines Stephanie H.

Airlines 75

Airlines Books Review Banking 75

Lead Change Blog

DECEMBER 10, 2018

I chuckled at the headline in an airline magazine as I planned this article. “Change is in the air.” That’s a constant, as we repeatedly hear that the pace of change will never be slower than it is today. Still, most people struggle with the reality of yet more change on the horizon.

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Team Airlines Brainstorming Morale 319

Leading Blog

JANUARY 16, 2023

Famous challenger brands such as Red Bull, Southwest Airlines, and Motel 6 are very specific about what they have to offer and who their products or services are for. Challenger brands must be willing to make clear and compelling statements about what they are and what they’re not; who they are for and who they’re not for.

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Brand Advertising Marketing Strategy Competitive Advantage 289

HR Digest

MARCH 27, 2020

Many airline companies across the world nowadays look for flight attendants who can speak a foreign language. The airline industry is another field where multilingual people can reap big. For instance, if an airline is transiting flights between India and China, it would look for people who speak Mandarin. Flight Attendant.

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Tourism Airlines Travel Hotels 116

First Friday Book Synopsis

JANUARY 17, 2014

It’s really so simple…and, yes, so difficult Many years ago, Southwest Airlines’ then chairman and CEO, Herb Keller, was asked to […].

TQM 75

TQM Strategy Airlines Retail 75

QAspire

DECEMBER 24, 2009

Home Go to QAspire.com Guest Posts Disclaimer QAspire Blog 2009 – Essential Posts Redux When the year ends, we tend to retrospect. and write a guest post on Perseverance at Mountain State University’s Leadertalk blog. I thank YOU for visiting my blog, posting your thoughts and spreading the word on social networks.

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Blog Constraint Quality Directory 84

Lead Change Blog

AUGUST 26, 2021

airport to eat on the plane and then starting the first meal catering service to the airlines, they are really saying, “Take care of customers and look for opportunities to serve.” When Marriott managers tell of founder J. Willard Marriott noticing customers buying sandwiches at his restaurant near the D.C.

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Bond Hotels Leadership Competitive Advantage 317

First Friday Book Synopsis

MAY 25, 2013

Former chairman and CEO of Southwest Airlines, Herb Kelleher, provided the title for this review and Bill Schley fully […].

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Review Airlines Welch Books 75

Lead Change Blog

MARCH 8, 2018

When we completed the first draft of Servant Leadership in Action we sent it to Steve Piersanti, founder and president of Berrett-Koehler Publishers, and asked for his feedback.

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Leadership Servant Leader Simon Airlines 210

Joseph Lalonde

OCTOBER 10, 2014

I ’ve seen a lot of blog posts on how to become awesome. Richard Branson of Virgin Airlines. Being awesome is something most people want yet never achieve. Awesomeness seems to evade people like people avoided the plague. Awesomeness doesn’t just happen. Why is this the case? Why does awesomeness elude so many people?

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How To Airlines Blog Process 234

Next Level Blog

DECEMBER 12, 2014

She was travelling on her own airline and as her plane from taxiing away from its gate at JFK, a flight attendant gave her macadamia nuts without asking if she wanted any and, (worse!) You don''t have to look very hard in any given week to find examples of leaders behaving badly. This week had a couple of doozies. left them in the package.

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Airlines Travel Examples Leadership 182

Jesse Lyn Stoner Blog

APRIL 26, 2016

Consider the seamless transition at Southwest Airlines when founder Herb Kelleher stepped down compared with Disney’s two decades of floundering after the death of Walt Disney. The true test of a vision is whether it continues to inspire and guide people after the leader is gone.

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Airlines Examples Company Leadership 120

First Friday Book Synopsis

OCTOBER 9, 2013

Bob''s blog entries "Vision without execution is hallucination" bibliomotion books + media entrepreneurs who became titans good to great business leaders good to great companies Herb Kelleher J.W. Bill") Marriott Jim Collins John Robbins Julia Stewart Noel Watson Paul L. Diaz Richard ("Rick") Federico Robert L.

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Books Collins Airlines Entrepreneur 75

Next Level Blog

MAY 4, 2017

That happened to me last week and it happened, of all places, on a United Airlines flight from O’Hare to LAX. And, if you’ve read my blog for a few years or more, you may well remember who I’m talking about. You know how it feels when you have an unexpected visit with a long-lost friend?

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Airlines Class Travel Media 145

N2Growth Blog

OCTOBER 3, 2016

[Please know my son, even at that age, loved nothing better than to look out the window of an airplane, which perhaps put him on his path to his career decades later as an airline executive.]. Scully settled into his seat and cracked open a Ross Macdonald novel. Not wishing to interrupt, I held my tongue.

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Sports Airlines Travel Class 267

First Friday Book Synopsis

OCTOBER 28, 2013

Bob''s blog entries Albert Einstein “most of the fundamental ideas of science are essentially simple “Simplicity is the ultimate sophistication” Bain & Company Barnes & Noble BusinessWeek Drucker Foundation’ Leader to Leader Fast Company Fortune General Colin Powell General Mills George Bush Sr. And yet, more than […].

Welch 75

Welch Airlines Drucker Magazine 75

Next Level Blog

NOVEMBER 14, 2011

If you’ve flown on a commercial airliner, you’ve heard the flight attendants say something along the lines of, “In the unlikely event of a loss of cabin pressure, yellow oxygen masks will deploy. Please click the headline to read the whole story.

Airlines 212

Airlines Energy Stress Management 212

Lead Change Blog

NOVEMBER 4, 2019

Waiting… the boredom of watching airline repair crews work on your last flight of a long week. Waiting… the anxious moments when we visualize the worst news from the doctor. Waiting… the tingly, giggly, squirmy endless march from Thanksgiving to Santa’s arrival.

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Airlines Letter Creativity Software 172

Lead from Within

APRIL 14, 2020

Recently the CEO of Southwest Airlines took a 10 percent pay cut to help their employees out. If they need financial support to help them through, be creative in finding ways to provide it, and if money needs to come from somewhere, take it from the top. Make sure you’re ready for an economic downturn.

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How To Airlines Uncertainty Creativity 218

CO2

SEPTEMBER 3, 2013

Variety isn’t something we usually associate with plane travel, though–particularly when it comes to watching airlines’ safety videos. “Repetition penetrates the dullest of minds” is an adage that marketers have used and abused over the years, and most airlines are abusers. Air New Zealand is an exception.

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Airlines Video Travel Learning-by-Doing 79

Lead Change Blog

SEPTEMBER 12, 2017

Other companies besides Datron and the Servant Leadership Institute that have done this include Popeye’s Louisiana Kitchen, Starbucks, Ken Blanchard Companies, Southwest Airlines, and Chick-fil-A. Care about your employees and help them see a positive vision of the future, not just for the company, but for themselves. All are servant-led.

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Blanchard Airlines Survey Company 238

Curious Cat

MAY 30, 2017

This has happened numerous times for major airlines in the last few years. A post I wrote on my Curious Cat Science and Engineering blog a few years ago, 500 Year Floods , looked at the problem of making judgements about unknown systems. In the news the last few days British Airways had to shut down flights worldwide.

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Airlines System Short-term Long-term 65

CEO Blog

MAY 19, 2014

Full details here. ++ And from Seth Godin''s blog: Get rich (quick) Enrich your world by creating value for others. We did not deliberately memorize numbers but knowing them created an efficiency. Now I think I could gain efficiency by memorizing a few things. Enrich your health by walking twenty minutes a day.

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Godin Banking Airlines Efficiency 157

First Friday Book Synopsis

APRIL 16, 2013

Byrne Portfolio/Penguin Group (2011) Exemplars of an opportunistic mindset and acceptance of risk and potential failure, as well as independence and control John A. Byrne is chairman and editor-in-chief of C-Change Media Inc., a digital media startup that is launching a network [.].

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Welch Airlines Review Entrepreneur 75

Lead Change Blog

JANUARY 24, 2019

My father worked for United Airlines in a variety of executive positions, rising up to becoming the assistant to the president. Nothing of me is original. I am the combined effort of everyone I’ve ever known. Chuck Palahniuk, Invisible Monsters. My time growing up was fairly typical.

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Succession Restructuring Airlines Constraint 235