Kevin Eikenberry

JANUARY 22, 2011

Obviously this blog isn’t about the future of air travel, and none of the submitting companies are clients of ours (yet). I can’t remember the contents of the article, but I remember the headline of “Obliterate, don’t innovate&#. Still, this post caught my attention and reminded me of a very important point.

Creativity 183

Creativity Workshop Blog Video 183

Lead Change Blog

DECEMBER 17, 2015

And, it is the dream of every brand manager. The CEO of eBay said in an interview, “Most good innovation comes from customers. On Southwest Airlines Flight 22 from El Paso to Phoenix, the flight attendant accepted assistance from two adoring passengers to help pass out peanuts to fellow passengers.

Brand 150

Brand Airlines Wilde Tools 150

In the CEO Afterlife

SEPTEMBER 8, 2015

None of us want to see pipelines, oil rigs, or airlines compromising safety for speed. Leaders and managers who work in these industries need all of the information. This blog first published on CultureUniversity.com). Not everyone or every organization can, or should operate this way.

Power 100

Power Competitive Advantage Airlines Information 100

Lead on Purpose

MAY 26, 2009

I then called Delta Airlines to cancel our flights. — The Product Management Perspective: Product managers have many customers, both internal and external. At the end of the day, happy customers spread the word about your products and services and you get more happy customers.

Examples 113

Examples Hotels Productivity Products 113

The Practical Leader

OCTOBER 24, 2011

Southwest Airlines, Wal-Mart, IBM, ING, 3M, and Proctor and Gamble are some of the adaptive cultures providing insights to the enduring success growing from their highly effective cultures. Results (Four Rs, innovation, growth, and profitability). My reciprocal post on Zenger/Folkman’s blog is now available.

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Heskett Kotter Books Review 49

First Friday Book Synopsis

JULY 18, 2011

Here is an excerpt from an article written by Anne-Laure Fayard and John Weeks for the Harvard Business Review blog. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR email alerts, please click here. * * * Managers once discouraged, even forbade, casual interactions [.].

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Review Blog Article Resources 85

Harvard Business Review

SEPTEMBER 11, 2012

Big data has the potential to revolutionize management. Simply put, because of big data, managers can measure, and hence know, radically more about their businesses, and directly translate that knowledge into improved decision making and performance. Of course, companies such as Google and Amazon are already doing this.

Management 8

Management Airlines Supply Chain CTO 8

Women on Business

JANUARY 24, 2011

For example, as a designer/writer, my skills are not well applied to bookkeeping or financial management. Write letters to the editors and blogs to encourage dialogue. Connect as many strengths and resources as possible, for innovation lives in fresh combinations. We can leverage each other’s expertise. Mine your backyard.

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Press Release Discount Sharpe Advertising 100

You're Not the Boss of Me

MAY 11, 2009

You’re Not the Boss of Me Skip to content Home About Me About This Blog ← Lack of Communication You Say? When you are trying something new and the risk of failure is high In any enterprise, innovation is crucial to growth and sustainability. Reply online stock trading advice January 11, 2010 at 9:35 am Hey very nice blog!!…

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Delegation Crisis Blog McCarthy 40

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

Airlines 14

Airlines Report Guidelines Discount 14

Harvard Business Review

JUNE 28, 2016

Over the last 15 years, Internet giants have built platforms or utilities on top of the Internet that make innovation easier and faster. The trick for entrepreneurs and digital innovators, then, is to use a bricolage strategy to obtain modern digital infrastructure and tools to transform existing businesses or conceive and build new ones.

Entrepreneur 9

Entrepreneur Airlines Construction Short-term 9

First Friday Book Synopsis

JULY 20, 2011

Here is an excerpt from an article written by Mel Stark and Mark Royal for Talent Management magazine (5/10/2011). To check out all the resources and sign up for a free subscription to the TM and Chief Learning Officer magazines published by MedfiaTec, please click here. * * * Experts from Hay Group, which partnered with [.].

Magazine 93

Magazine Talent Management Company Resources 93

Harvard Business Review

AUGUST 29, 2014

In a blog post, Uber says, "We never use marketing tactics that prevent a driver from making their living — and that includes never intentionally canceling rides." No Fighting, Kids Don’t Want Me to Recline My Airline Seat? A contractor can supposedly earn $750 for turning a driver. The program, in all of its glory, is known as SLOG.

Six Sigma 8

Six Sigma Airlines Tactics Innovation 8

Harvard Business Review

MARCH 27, 2013

Our research on identifying replicable templates for business model innovation shows that innovating how a company engages with its workforce is an often overlooked way of increasing business model performance. The basic structure of the firm-employee relationship has not changed much over the last 50 years. Rethinking What They do.

Business Model 8

Business Model Meyer Airlines Call Center 8

Harvard Business Review

APRIL 7, 2014

Many modern businesses take stock in the reality of disruptive innovation and try to react accordingly. Pundits and managers alike readily cite reasons including the stresses of business model innovation or the difficulty of making small experimental investments inside the four walls of an established organization.

Disruptive Innovation 8

Disruptive Innovation Airlines Tactics Tools 8

Harvard Business Review

MARCH 7, 2011

Apple, Google, Berkshire Hathaway, Southwest Airlines, Procter & Gamble. At the end of each visit, I do ask myself whether or not this is an organization I "admire" in the sense that I went to tell other people — readers of my books , visitors to this blog — about what I saw and learned at the company. Anybody shocked?

Company 15

Company Collins Airlines Long-term 15

Harvard Business Review

OCTOBER 21, 2014

The struggle of the old management model is playing out before our very eyes. The bureaucratic response that “the right information was posted on a website” bespeaks how frail traditional management approaches can be in this kind of situation. Crisis management Leadership Managing uncertainty' We shouldn’t be surprised.

Crisis 8

Crisis Crisis Management Uncertainty Airlines 8

Harvard Business Review

DECEMBER 7, 2010

Now this is a blog about leadership and innovation, not about economics and politics. It's also why great old-line companies such as Southwest Airlines, Publix Supermarkets, and W.L. Employees who own a big share of their company are more likely to innovate, stay focused on quality, and hold management accountable.

Politics 14

Politics Bottom-up Airlines Innovation 14

Harvard Business Review

NOVEMBER 23, 2010

He wasnt a process manager. As I think about companies that compete on consistent, low cost, reliable operations, most have or had leaders who were process innovators, such as Herb Kelleher at Southwest Airlines, Sam Walton at Wal-Mart, Ray Kroc at McDonalds, Jeff Bezos at Amazon.com, and Fred Smith at FedEx.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

JUNE 7, 2012

Some of the most exciting — and challenging — innovations in social media are around how to enable users of sites like Facebook and Pinterest to make recommendations, referrals, or "likes" of the products and services they use. This means they want to talk to your customers. Social media understands this and facilitates it.

Reference 15

Reference Tips Media Case Study 15

Harvard Business Review

MAY 13, 2013

As I''ve written in my previous two blog posts, our first inclination is usually to play down the potential impact of a new technology. Let''s say the Apple innovation merely takes $50 billion out of the industry. The real damage comes to airlines and hotel chains, the former never robust at the best of times. Will it happen?

Disintermediation 8

Disintermediation Hotels Airlines Travel 8

Harvard Business Review

JULY 28, 2014

He and his team publish a daily diet of blog posts, ebooks, infographics, videos and other content that lend insight to the digital marketing discipline. American Express does this, too, with its Open Forum site, which publishes editorial-style content for managers and operators of small and mid-sized businesses. .” Exploration.

Storytelling 11

Storytelling Brand Audience Marketing 11

Harvard Business Review

JUNE 7, 2012

Some of the most exciting — and challenging — innovations in social media are around how to enable users of sites like Facebook and Pinterest to make recommendations, referrals, or "likes" of the products and services they use. This means they want to talk to your customers. Social media understands this and facilitates it.

Reference 12

Reference Tips Media Case Study 12

Harvard Business Review

FEBRUARY 10, 2014

Back in 2006, my colleague Huggy Rao and I launched an executive education program at Stanford called “Customer-focused Innovation.” Many of these lessons, Huggy and I would be the first to admit, could be books in themselves – and all deserve their own blog posts. Change management Customer service Informal leadership'

Case Study 10

Case Study Pharmaceuticals Airlines Hotels 10

Harvard Business Review

AUGUST 12, 2011

Southwest Airlines drew that line between flying for the few and well-to-do and the "freedom to move about the country." As John Rotenstein describes in his story about Atlassian's "open information culture" (you can find it on the MIX , where he is a finalist for the HBR/McKinsey Management 2.0

McKinsey 13

McKinsey Banking Mission Statement Document 13

Harvard Business Review

SEPTEMBER 20, 2011

Hastings's blog post seemed directed at the business strategists, not the customers. They're the ones Netflix has managed to upset right now. This is how a Netflix user, Bryan Thompson, described it on the company's blog: "My dentist just did the same thing. It elicited a range of reactions. Business strategists exalted them.

Strategy 10

Strategy Christensen Price Engineering 10