Modern Servant Leader

OCTOBER 9, 2012

On a recent flight on Southwest Airlines, I read in their magazine an article by the current CEO of Southwest, who stated they make it a practice of hiring people with a “Servants Heart.” One of my Head Custodians asked to use one of my PowerPoint lessons to hold leadership training of her crew of nine custodians.

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

Modern Servant Leader

JUNE 15, 2018

I think the work that Duane Trammell and Ann McGee-Cooper and their associates have been doing with companies like Southwest Airlines and TDIndustries are stellar examples of what can be done within organizations once they make a commitment to servant-leadership. Like you said, we’re all servant-leaders in training.

Greenleaf 125

Greenleaf Servant Leader Leadership Learning-by-Doing 125

Harvard Business Review

APRIL 14, 2017

United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. It’s a new turn in what has been a PR disaster for the company. Of all the U.S.

Airlines 10

Airlines Company Crisis Management Video 10

Modern Servant Leader

JUNE 15, 2018

I think the work that Duane Trammell and Ann McGee-Cooper and their associates have been doing with companies like Southwest Airlines and TDIndustries are stellar examples of what can be done within organizations once they make a commitment to servant-leadership. Like you said, we’re all servant-leaders in training.

Greenleaf 100

Greenleaf Servant Leader Leadership Learning-by-Doing 100

QAspire

NOVEMBER 4, 2009

Most companies have similar aircrafts, equipments and infrastructure available to them. It is only customer service that enhances quality of experience and makes an airline preferable over other. But the crew were trained professionals, presumably intelligent and trying to do the best they could.

Travel 84

Travel Airlines Learning-by-Doing Quality 84

Women on Business

JANUARY 24, 2011

When all attributes are equal in a competition, the company who gets the contract has a personal connection. Utilizing strengths and the contacts I had made to write the book, I scaled my practice to service women in business—the companies that support them and the companies that they own. Design stems from USE.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

NOVEMBER 25, 2015

In a recent strategy meeting we attended with the leaders of a Fortune-500 company, the word “culture” came up 27 times in 90 minutes. How to Be a Company That Employees Love. Take for example the airline industry. Some companies make special efforts to design a highly motivating role. DAVE WHEELER FOR HBR.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

You're Not the Boss of Me

DECEMBER 12, 2010

This purpose becomes the master and the guide for all activities undertaken within the framework of the company. For instance, Southwest airlines’ over-arching purpose is stated as: “To provide the best service and lowest fares to the short haul, frequent-flying, point-to-point, non-interlining traveler.&#

Environment 42

Environment Servant Leader Leadership Airlines 42

Harvard Business Review

OCTOBER 12, 2016

How should companies rethink the value of a job, in terms of increased performance through machine intelligence? What set of skills should companies invest in? Which jobs should remain within the company, and which should be accessed via talent platforms, or perhaps shared with peers, or even competitors?

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Harvard Business Review

JULY 20, 2016

After all, investment analysts at JPMorgan Chase are assigned to monitor specific industries, speak up in companies’ quarterly conference calls, help execute deals and transactions, and advise corporate clients. Only the latter strategy produces good results for both company shareholders and employees.

Long-term 8

Long-term Airlines Health Care Short-term 8

Harvard Business Review

SEPTEMBER 29, 2014

Ask them if they apply much else from else from economics in their actual business careers, and you’re likely to hear “not much.”. and other governments to help them design these often complicated auctions and by telecommunications companies trying to figure out the best strategies for bidding. Here a few notable examples.

Strategy 12

Strategy Black-Scholes Airlines Price 12

CO2

JUNE 29, 2010

In addition, because of the successive generations entering the workforce, rising education levels, globalization, the flattening of organizations, and an increased willingness to change careers and companies, employees have come to understand they can add more value doing meaningful work.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

APRIL 11, 2017

Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. The problem isn’t that large companies lack good ideas. At many companies, new innovation initiatives get the blessing of the CEO — but have little interaction with the business units.

Project 11

Project Innovation Press Release Survey 11

Harvard Business Review

FEBRUARY 28, 2011

Just a few months ago he was the company's fastest-rising star, promoted, he thought, to bring fresh thinking to the firm's self-service kiosk business. Tom had joined the company just a year before, at age 28, and he immediately set about getting noticed. map with each of the company's five sales regions. Tom interrupted.

Case Study 15

Case Study Airlines Hotels Software 15

Harvard Business Review

FEBRUARY 15, 2013

And a great potential source of talent with the right skills are professionals who change career lanes — people with experience and training in accounting, finance, human resources and strategy who leave corporate jobs to follow their passion to have a social impact. About 75% come from the private sector.

Chief Operating Officer 8

Chief Operating Officer How To Airlines Long-term 8

Harvard Business Review

DECEMBER 22, 2016

One major decision at the company — to restrict calorie counts to 250 calories per serving of chocolate — may have looked questionable from a short-term perspective, but it has not stood in the way of Mars becoming the unrivaled global leader in chocolate. Some family firms have become global champions, including Mars.

Short-term 8

Short-term Long-term Leveraged Buy-out Globalization 8

Harvard Business Review

FEBRUARY 27, 2017

As a result, more companies are being valued based on their current earnings than on their growth potential. Our research shows that many companies are increasingly geared toward the short term. Such companies tend to generate less growth and value in the long run. First, they must secure the prosperity of their own companies.

Globalization 8

Globalization Supply Chain Human Capital Long-term 8

Harvard Business Review

FEBRUARY 13, 2014

They may be petroleum engineers in an oil company, software engineers in a technology organization, industrial designers in a toy company, or pilots in an airline. In many cases they have deliberately chosen not to pursue a managerial career. These are the highly professional individual contributors.

Development 9

Development Report Leadership Development Budgeting 9

Harvard Business Review

MARCH 24, 2011

For now we may leave certain questions to the daily press, who have seats at Rajaratnam's trial and can listen to Kumar sing like a canary, albeit a thoroughly well-spoken and poised McKinsey-trained canary. Among McKinsey's biggest clients in the 1990s were pharmaceuticals and financial-services companies. The desire to be an insider.

McKinsey 14

McKinsey Consultative Waterman Intellectual Capital 14

Harvard Business Review

OCTOBER 13, 2017

Company founders would seem to be a natural fit for change management programs. From airlines to autos, and from TVs to taxis, individual entrepreneurs have upended one industry after another. He included all the company’s functional areas and solicited input from levels throughout the firm’s hierarchy.

Company 8

Company Objective Construction Industry 8

Strategy Driven

JULY 25, 2019

Instead, find a way to turn traveling into a career. The training required to become a pilot is extensive, but the benefits are clear. The requirements for being a flight attendant do vary between airlines, but you must be able to stand for long hours and reach the overhead bins. However, there is training that you must undergo.

Travel 10

Travel Reputation Career Airlines 10

Strategy Driven

MARCH 11, 2011

The company cried ‘case study’ from the very beginning, when it segued from the former Houston Natural Gas moniker. Any company or organization is like a tree. None of the limbs and twigs on each branch (staff-consultants) provide all nourishment required to breed a healthy tree (company). by Hank Moore.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57