Modern Servant Leader

OCTOBER 9, 2012

On a recent flight on Southwest Airlines, I read in their magazine an article by the current CEO of Southwest, who stated they make it a practice of hiring people with a “Servants Heart.” One of my Head Custodians asked to use one of my PowerPoint lessons to hold leadership training of her crew of nine custodians.

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Servant Leader Mission Statement Greenleaf Leadership 189

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. But the crew were trained professionals, presumably intelligent and trying to do the best they could. Aviation is a customer service business more than anything else. why did they make these elementary errors?

Travel 84

Travel Airlines Learning-by-Doing Quality 84

The Recovering Engineer

MAY 31, 2010

Navy, got married, and began my civilian career. In the midst of my training for and response to life-and-death situations, the most significant casualty I faced was a fire on-board our submarine that lasted about one minute. As we waited, I saw several people get really agitated with Delta Airlines.

Emotional Intelligence 102

Emotional Intelligence Engineering Self-aware FAQ 102

Harvard Business Review

APRIL 14, 2017

United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. But it was already too late – what wasn’t working for United was working for his career.

Airlines 10

Airlines Company Crisis Management Video 10

QAspire

DECEMBER 24, 2009

I also included this example in a leadership training I delivered to a group of middle managers in my organization. November 2009: What NOT to do in Customer Service 7 My ‘not-so-decent’ experience with an airline prompted this article, which enlists 7 things businesses should never do when dealing with customers.

Blog 84

Blog Constraint Quality Directory 84

Women on Business

JANUARY 24, 2011

For example, when my book publisher was hit by Hurricane Wilma, (thus my upcoming book was literally blown away), I turned to graphic design where I had received all my training and contacts—but with a much different business model. Many career-enhancing activities can develop from carefully chosen volunteer-based projects.

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Press Release Discount Sharpe Advertising 100

Harvard Business Review

OCTOBER 12, 2016

Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry. Pilots are a critical pool of talent for an airline; there must be a sufficient supply with appropriate skills to operate the airline.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

You're Not the Boss of Me

DECEMBER 12, 2010

For instance, Southwest airlines’ over-arching purpose is stated as: “To provide the best service and lowest fares to the short haul, frequent-flying, point-to-point, non-interlining traveler.&# This simple statement lets everyone know why Southwest Airlines is in business and whom it is there, ultimately, to serve.

Environment 42

Environment Servant Leader Leadership Airlines 42

Harvard Business Review

JULY 20, 2016

Investing in training and development, providing career opportunities, paying good wages and benefits, designing jobs to promote teamwork, and engaging employees to find ways to improve operations and customer service all are part of what’s called a high road business and good jobs strategy.

Long-term 8

Long-term Airlines Health Care Short-term 8

Harvard Business Review

SEPTEMBER 29, 2014

Ask them if they apply much else from else from economics in their actual business careers, and you’re likely to hear “not much.”. Walker’s innovation was to bind travelers to pay the prices they bid if the airlines and hoteliers on Priceline accepted the offers. Here a few notable examples.

Strategy 12

Strategy Black-Scholes Airlines Price 12

CO2

JUNE 29, 2010

In addition, because of the successive generations entering the workforce, rising education levels, globalization, the flattening of organizations, and an increased willingness to change careers and companies, employees have come to understand they can add more value doing meaningful work.

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Executive Coaching Execution Blog Self-aware 129

Chris Brady

JANUARY 5, 2011

Posted by: Doug Hines | January 05, 2011 at 09:53 AM The airline's learned that charging for blankets and pillows were not popular with the traveller. Posted by: Josh | January 05, 2011 at 09:06 PM Yet another michigan coach searching popular online career websites for that next job offer that can lead to yet another defeat.I

Travel 82

Travel Blog Shaw Letter 82

Harvard Business Review

FEBRUARY 15, 2013

And a great potential source of talent with the right skills are professionals who change career lanes — people with experience and training in accounting, finance, human resources and strategy who leave corporate jobs to follow their passion to have a social impact. About 75% come from the private sector.

Chief Operating Officer 8

Chief Operating Officer How To Airlines Long-term 8

Modern Servant Leader

JUNE 15, 2018

I think the work that Duane Trammell and Ann McGee-Cooper and their associates have been doing with companies like Southwest Airlines and TDIndustries are stellar examples of what can be done within organizations once they make a commitment to servant-leadership. Like you said, we’re all servant-leaders in training. Ben : Yeah.

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Greenleaf Servant Leader Leadership Learning-by-Doing 125

Cooperperson

SEPTEMBER 12, 2022

My case led to changing, among other things, job titles, like draftsman to graphic artist, airline stewardess to flight attendant, and manpower to human resources. And initially my petition was denied in a 15-page decision that, before the internet, went viral and made international news.

Chief Executive Officer 78

Chief Executive Officer Self-aware Education Airlines 78

Harvard Business Review

APRIL 11, 2017

Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. Three years later, many of these ambitious ventures will have quietly expired without an obituary. The problem isn’t that large companies lack good ideas.

Project 10

Project Innovation Press Release Survey 10

Modern Servant Leader

JUNE 15, 2018

I think the work that Duane Trammell and Ann McGee-Cooper and their associates have been doing with companies like Southwest Airlines and TDIndustries are stellar examples of what can be done within organizations once they make a commitment to servant-leadership. Like you said, we’re all servant-leaders in training. Ben : Yeah.

Greenleaf 100

Greenleaf Servant Leader Leadership Learning-by-Doing 100

Harvard Business Review

DECEMBER 22, 2016

Now in the fourth generation of the owning family, Mars offers the most sought-after career paths to professionals in the FMCG sector. Today, Dove (“Do-vu”, in Chinese), a Mars brand, is the undisputed chocolate leader in China. Many successful examples can be found outside the Western world.

Short-term 8

Short-term Long-term Leveraged Buy-out Globalization 8

Harvard Business Review

NOVEMBER 25, 2015

We found that the companies most famous for their cultures — from Southwest Airlines to Trader Joe’s — maximize the good motives , while minimizing the bad ones. Take for example the airline industry. The third most sensitive element is the career ladder in an organization. You work because you enjoy it.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Harvard Business Review

FEBRUARY 13, 2014

They may be petroleum engineers in an oil company, software engineers in a technology organization, industrial designers in a toy company, or pilots in an airline. In many cases they have deliberately chosen not to pursue a managerial career. Perhaps they prefer technical work.

Development 8

Development Report Leadership Development Budgeting 8

Harvard Business Review

FEBRUARY 27, 2017

Finding effective and affordable ways to help people acquire transferable skills during their careers, not just before they start out, is a large social challenge. Education is critical in creating career mobility and equality of opportunity, which are at least as important as, and closely tied to, income gaps.

Globalization 8

Globalization Supply Chain Human Capital Long-term 8

Tanveer Naseer

MAY 31, 2016

Among the companies that use this practice are Southwest Airlines, Harley-Davidson, and Whole Foods Market, which have all enjoyed sustained growth after adopting explicit practices of transparency. People, Policies, and Practices The next four principles involve unconventional ways of thinking about assessment, hiring, and training.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Harvard Business Review

MARCH 24, 2011

For now we may leave certain questions to the daily press, who have seats at Rajaratnam's trial and can listen to Kumar sing like a canary, albeit a thoroughly well-spoken and poised McKinsey-trained canary. Consultants by definition spend most of their careers as outsiders, guns hired from afar to help clients shoot at problems.

McKinsey 14

McKinsey Consultative Waterman Intellectual Capital 14

Strategy Driven

JULY 25, 2019

Instead, find a way to turn traveling into a career. The training required to become a pilot is extensive, but the benefits are clear. The requirements for being a flight attendant do vary between airlines, but you must be able to stand for long hours and reach the overhead bins. However, there is training that you must undergo.

Travel 10

Travel Reputation Career Airlines 10

Harvard Business Review

FEBRUARY 28, 2011

Within weeks he had secured a contract with a major airline to accelerate kiosk rollout in 20 airports and buy software upgrades across their locations. At a training session in Boston, Tom hit it off with Shannon McDonald, the division vice president. Airline kiosks represent a mature, saturated market. Tom interrupted.

Case Study 15

Case Study Airlines Hotels Software 15

Harvard Business Review

OCTOBER 13, 2017

From airlines to autos, and from TVs to taxis, individual entrepreneurs have upended one industry after another. Toss in some office politics and career management interests, and you’ll produce the most banal feedback imaginable. A qualified facilitator is trained to handle these situations and move past them.

Company 8

Company Objective Construction Industry 8

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. There were no checks and balances for members of the supply train. Spokespersons were not media-trained, nor media-friendly. Congressional Hearings.

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Strategic Planning Committee Golden Handcuff Media 57