Eric Jacobson

JUNE 28, 2011

Southwest Airlines is celebrating its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. For Southwest, simplicity means using 737s for most of its fleet, which makes maintenance more cost-effective and allows more efficient training for flight crews and ground crews. Manage permanence.

Airlines 82

Airlines Travel Magazine Crisis 82

Eric Jacobson

DECEMBER 28, 2011

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. For Southwest, simplicity means using 737s for most of its fleet, which makes maintenance more cost-effective and allows more efficient training for flight crews and ground crews. Manage permanence.

Airlines 69

Airlines Travel Magazine Crisis 69

Talent Anarchy 1

AUGUST 26, 2023

Competitive Salaries Many transportation jobs offer competitive salaries, especially for roles that require specialised skills or extensive training. For example, long-haul truck drivers can earn a comfortable income, and airline pilots are among the highest-paid professionals in the industry.

Transportation 78

Transportation Career Airlines Industry 78

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Boeing, FAA, airlines, …) In your business, with your products or services, what are you assuming will ‘fix the problem’? Apparently, the software could have been better designed both in functionality and UI/UX.

Software 173

Software Supply Chain Airlines Leadership 173

Eric Jacobson

MARCH 28, 2011

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. Explain your company's culture on the first day of each new hire's orientation and training. Foster a culture that encourages celebration.

Airlines 65

Airlines Committee Leadership Styles Magazine 65

Lead Change Blog

JANUARY 24, 2019

My father worked for United Airlines in a variety of executive positions, rising up to becoming the assistant to the president. David Nielson brings over four decades of corporate, Fortune 500, and private consulting experience in organizational change management, leadership development, and training. Nothing of me is original.

Succession 235

Succession Restructuring Airlines Constraint 235

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. A commitment to ongoing improvement via customer service training and retraining, from orientation (onboarding) onward.

Airlines 108

Airlines Mission Statement Customer Loyalty Mayo 108

Eric Jacobson

DECEMBER 3, 2009

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. Explain your company's culture on the first day of each new hire's orientation and training. Foster a culture that encourages celebration.

Airlines 50

Airlines Committee Leadership Styles Magazine 50

CEO Insider

MARCH 11, 2020

Alpha Aviation Group is the premier global provider of pilot training for airlines, as well as the only flight school in the Philippines that’s ISO 9001:2015 accredited. Bhanu Choudhrie is the Founder and Director of Alpha Aviation Group Ltd., a rapidly growing subsidiary of his private equity firm C & C Alpha Group.

Airlines 72

Airlines CEO Globalization Training 72

Modern Servant Leader

JUNE 5, 2018

Two servant-led companies, Starbucks ( SBUX ) and Southwest Airlines ( LUV ), recently experienced major crises. The company commits to closing all US stores for training on racial bias. Southwest Airlines – Engine Failure Kills a Passenger. This is also true of our servant-led examples, Starbucks and Southwest Airlines.

Crisis 102

Crisis Airlines Leadership Wilde 102

The Horizons Tracker

FEBRUARY 23, 2021

This shutdown of business travel has huge commercial implications for airlines, for whom business travelers are believed to make up around 12% of passengers, but an incredible 75% of profits. This is especially likely if, as expected, costs rise as the airline industry struggles to regain some semblance of financial stability.

Travel 123

Travel Tacit Knowledge Airlines GDP 123

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Boeing, FAA, airlines, …) In your business, with your products or services, what are you assuming will ‘fix the problem’? Apparently, the software could have been better designed both in functionality and UI/UX.

Software 91

Software Supply Chain Airlines Leadership 91

Modern Servant Leader

MAY 15, 2012

Using Radian 6 to listen and monitor events, a team of responders is trained to handle any situation: from traffic backups to missing children. The airline apologized to Smith for any offense. Southwest Airlines responded with integrity to Kevin Smith's complaints. This provoked an outcry from Smith’s fans.

Media 197

Media Airlines Quality Focus Group 197

Lead Change Blog

MARCH 13, 2015

An ongoing assessment utilizing logical measurement methodology must be taken to ensure the success of the training. Either way the organization will be in good hands to be led by a well-trained leader who can carry the legacy of the organization. A leader often knows when to yield his position to his successor.

Planning 150

Planning Succession Airlines Training 150

CQ Net - Management skills for everyone!

APRIL 21, 2019

A considerable body of evidence indicates that one reason for this strong safety track record in aviation is due to airlines conducting Crew Resource Management trainings as means to improve team performance. However, without a crew that performs well technology would be useless.

CRM 76

CRM Resources Airlines Management 76

Modern Servant Leader

MAY 7, 2013

Social Media Training programs. Southwest Airlines Facebook page. What is the one thing leaders should never do during a social media crisis? . Links Mentioned in the Interview. Scott Monty (on Twitter). Skittles Facebook page. UPS Facebook page. Constant Contact website. More from Paul Gillin. Paul Gillin on Twitter.

Media 191

Media Crisis Airlines Brand 191

HR Digest

DECEMBER 26, 2019

There are training nodules in analytics, automation, robotics, and adaptation of design thinking at scale that have been introduced for the workers at IBM. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. Julie Weber, Vice President and Chief People Officer, Southwest Airlines.

Mayo 98

Mayo Human Resources Airlines Agility 98

Decker Communication

JULY 10, 2019

This is where communications training and coaching, and particularly our consulting , has a huge impact on influence, culture, and execution of strategy. In the last few years, businesses began placing learning and development at the top of their priorities, where employees consistently rated communications training as a vital need.

Airlines 75

Airlines Training Engineering Learning-by-Doing 75

CEO Blog

JUNE 2, 2014

And she also started selling to airlines. Airlines did not fly. I thought the audience would have liked to know she buys by the train car and stores it in silos etc. Susan is obviously a determined sales person. She would successfully call on restaurants and pedal her wares. People stopped eating out. Great read.

Airlines 138

Airlines Audience Magazine Books 138

CEO Blog

MAY 19, 2014

We did not deliberately memorize numbers but knowing them created an efficiency. Now I think I could gain efficiency by memorizing a few things. Full details here. ++ And from Seth Godin''s blog: Get rich (quick) Enrich your world by creating value for others. Enrich your health by walking twenty minutes a day.

Godin 157

Godin Banking Airlines Efficiency 157

Chart Your Course

OCTOBER 27, 2014

An airline sending text messages to customers about flight delays or billing departments sending reminder of upcoming invoices are two examples of anticipatory service. Visit our customer service training programs. Communication Articles Customer Service customer service training' Live Chat Online.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Lead Change Blog

MAY 27, 2016

But for Harper it’s his job, one he works very hard at in studying, practice, and proper diet and training. Baseball is a grueling 6 month, 162-game schedule, with 2 months of spring training, another month of pressure playoffs, and off-season conditioning.

Sports 170

Sports Airlines Wilde Environment 170

Great Leadership By Dan

FEBRUARY 19, 2019

While some might rail at learning a new software program, they’ll respect you for sitting down to train with the tech crew alongside everyone else. Most folks won’t notice your brilliant handling of closed-door meetings, but they will remember the time you showed up at the janitor’s birthday party. Want to be remembered as a great leader?

Objective 244

Objective Airlines Learning-by-Doing Ethics 244

CO2

FEBRUARY 2, 2017

As I was being checked in by SAS Airlines (the airline you might have read about at Harvard Business School), the woman at the counter realized she did not have a priority luggage tag, so she hopped over two other stations to fetch a handful. Every new supervisor or manager is trained on what to do when there is an injury.

Management 78

Management Airlines Efficiency Long-term 78

Lead Change Blog

JUNE 16, 2016

In June, I found out that Captain Denny Flanagan, of United Airlines (UAL) retired after 30 years with UAL and 20 years Navy before that. I believe that each customer deserves a good travel experience whether on United, American, Delta… train, bus, taxi, or with your best friend in his car. I try and lead by example.

Servant Leader 150

Servant Leader Leadership Airlines Travel 150

Cooperperson

SEPTEMBER 12, 2022

My case led to changing, among other things, job titles, like draftsman to graphic artist, airline stewardess to flight attendant, and manpower to human resources. And initially my petition was denied in a 15-page decision that, before the internet, went viral and made international news.

Chief Executive Officer 78

Chief Executive Officer Self-aware Education Airlines 78

First Friday Book Synopsis

SEPTEMBER 27, 2016

I’ve got some accomplished brothers.

Airlines 70

Airlines Industry Training Company 70

CO2

JANUARY 2, 2013

Southwest Airlines prides itself on being the low-cost provider, and being the low-cost provider helps them make focused decisions. That doesn’t mean they skimp on equipment or training, however. Pare down the list, as difficult as that might be. To my knowledge, Southwest has never lost a passenger’s life or an aircraft.

Airlines 130

Airlines Energy Executive Coaching Cost 130

Deming Institute

FEBRUARY 17, 2020

An airline hiring trainers to train their staff on dealing with irate customers is a first level fix. But using those tools well within a well designed management system provides great value. In this presentation Peter discusses levels of fix. Scraping burnt toast is a first level fix.

Airlines 46

Airlines Tools Quality System 46

CO2

FEBRUARY 2, 2017

As I was being checked in by SAS Airlines (the airline you might have read about at Harvard Business School), the woman at the counter realized she did not have a priority luggage tag, so she hopped over two other stations to fetch a handful. Every new supervisor or manager is trained on what to do when there is an injury.

Management 60

Management Airlines Efficiency Long-term 60

Lead Change Blog

NOVEMBER 12, 2014

When Southwest Airlines employees tell the story of retired CEO Herb Kelleher hiding in the luggage bin to scare passengers as they entered the plane, they are really saying, “We are supposed to have fun.”. And, it is the anecdotal style that invites connection, identification and discovery.

Taylorism 303

Taylorism Taylor Storytelling Airlines 303

Lead on Purpose

NOVEMBER 10, 2012

Great leaders are either born or trained. Kevin Panozza started a SalesForce in Australia out of the ashes of a failed airline he used to work for. Throughout the ages, leaders and followers alike have wondered whether the process of leadership depends on inborn traits or whether it can be taught. Leaders that Change the Game.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

HR Digest

AUGUST 1, 2019

It’s not a one-time event, whether it be a three-day seminar or a three-week training program. Financial training programs for first- and second-line managers must begin with basic terminology. Virtually every organization we encounter needs significant training for their managers and leaders in this area.

Finance 63

Finance Metrics EBITDA Handbook 63

The Practical Leader

AUGUST 16, 2023

Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. When we look at 360 assessments or engagement surveys, it’s clear that a more accurate response to these managers is; nobody wants to work for you.

Energy 52

Energy Crisis Absenteeism Leadership 52

HR Digest

NOVEMBER 17, 2018

In addition, proper train, equip and engage them. Southwest Airlines completely depend on employee happiness and advanced commitment through profit-sharing as its tool for employee productivity. Identify the top performers among them and seek to learn their option about your business process.

Productivity 69

Productivity Products Metrics Micromanagement 69

The Horizons Tracker

JULY 15, 2020

The airline industry has been one of the hardest hit, with roughly 100,000 fewer flights made per day. Data from the UK’s Department for Transport reveals that travel is down significantly, with car travel down roughly 60%, bus travel down around 90%, and train and underground travel down nearly 100% compared to normal levels.

Travel 87

Travel Energy Efficiency Airlines 87

Eric Jacobson

NOVEMBER 3, 2020

Mulligan tackles in, Hire Purpose , education, training, the classroom, the workplace and workers. Think of the restaurant industry or the airline industry. Mulligan is Board Chair and former CEO of the Guardian Life Insurance Company of America. The government has stepped in to provide income support to people who lost their jobs.

Skills 65

Skills Company Shaw Crisis 65