Cooperperson

SEPTEMBER 12, 2022

My case led to changing, among other things, job titles, like draftsman to graphic artist, airline stewardess to flight attendant, and manpower to human resources. And initially my petition was denied in a 15-page decision that, before the internet, went viral and made international news.

Chief Executive Officer 78

Chief Executive Officer Self-aware Education Airlines 78

The Practical Leader

AUGUST 16, 2023

Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. Yet despite our very tight job market, highly effective “magnet companies” attract and hang on to good people.

Energy 52

Energy Crisis Absenteeism Leadership 52

CO2

AUGUST 2, 2011

He is also the founder and CEO of Kralev International LLC , a travel consulting and training company. There is a great deal of complexity in the airline coding system, but once you understand this system and how to leverage this information, you will save hundreds of dollars and travel in greater comfort.

Travel 98

Travel Books Airlines Budgeting 98

Strategy Driven

MARCH 4, 2013

ANSWER: Lousy service happens because (big) companies don’t understand people OR training. Yell at the person who trained them.” The person delivering poor service is most likely to have been poorly trained or ill trained, or both. They’re doing what they were trained to do, and say what they were trained to say.

Airlines 50

Airlines Loyalty Customer Loyalty Training 50

Strategy Driven

OCTOBER 29, 2020

In business, most pertinent is to sell off goods and effectively market services as quickly as they are available on the market. Plane tickets, train tickets, hotel rooms, etc., However, these services’ market demand is not fixed and can go for long periods with minimal requests. So, really, what is yield management ?

Yield Management 65

Yield Management Price Management Hotels 65

The Horizons Tracker

NOVEMBER 23, 2020

Similarly, business travel not only provides a healthy proportion of passenger numbers, but a large proportion of airline profits, not to mention the numerous ancillary businesses, from hotels to conference providers, that rely on professionals getting out and about. Shifting sands. This pandemic is no different.

Reis 68

Reis Transportation Real Estate Tourism 68

Women on Business

JANUARY 11, 2011

Often this meant trying to read Mapquest directions while driving on a highway or in the dark.

Press Release 160

Press Release Succession Discount PR 160

HR Digest

OCTOBER 6, 2018

Here’s something to ponder on: Employers invest time and resources hiring and training employees. The company is going to have to shift internal resources or pour in more funds to accommodate the absence of a trained employee. Train Employees for Management & Additional Responsibilities. Leveraging Internal Talent.

Learning Curve 40

Learning Curve Training Short-term Competitive Advantage 40

Strategy Driven

AUGUST 14, 2013

The nightly news shows the weather report, ball scores, stock market numbers and a crawling headline simultaneously on the TV screen. It also requires training the front line to think like owners—combining a go-the-extra-mile attitude of service with a take-care-of-the-organization outlook of stewardship.

Innovation 58

Innovation Strategy Customer Loyalty Loyalty 58

Strategy Driven

OCTOBER 21, 2013

The last things employers should cut are sales, service, and training. Then define what is memorable and how everyone can achieve memorability with daily interactions (Southwest Airlines does it with friendly people and humor). Then train AND empower everyone with specific phrases and actions they can take on behalf of customers.

Customer Loyalty 64

Customer Loyalty Reputation Loyalty Competitive Advantage 64

Strategy Driven

FEBRUARY 4, 2013

Or they are trained to say it. Your marketing people, your ad agency, yada, yada) Anyone preparing “boring” marketing tools in this day and age should be forced to take that crap out on a sales call and see how CUSTOMERS perceive it or care ten cents about it. Southwest Airlines is anything but politically correct.

Politics 50

Politics Customer Loyalty Airlines Creativity 50

Harvard Business Review

OCTOBER 10, 2011

Southwest Airlines is often used as a case study for a well-run business: it's consistently more profitable than its competitors, it's very disciplined about how it operates, it's customers are happy. Southwest is my favorite airline: low prices, happy staff, lots of flights were I need to go for most trips, good website, convenient policies.

Airlines 10

Airlines Brand Short-term Price 10

Harvard Business Review

JUNE 7, 2013

The digital marketer who effectively runs Qantas Airlines'' highly regarded — and very successful — loyalty program has an unusual iPad problem. Flight attendants on Australia''s flagship carrier can now get up-to-the-minute data on the airline''s most elite and valued frequent flyers displayed on their onboard tablets.

Marketing 8

Marketing Airlines Workshop Loyalty 8

Strategy Driven

OCTOBER 29, 2012

OUCH QUESTION: Is your brand, product, or service market superior, and you haven’t elevated yourself to that position? Blackberry, American Airlines, Barnes & Noble, Microsoft, and Tiger Woods to name a few. CAUTION: Leave PR, marketing, and advertising out of the equation, or you may NEVER get to the truth.

Brand 50

Brand Reputation Customer Loyalty Industry 50

Strategy Driven

JUNE 30, 2014

Power and Associates gives ‘customer satisfaction’ awards to airlines. His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com. Insincere follow-up. Call looking for money. Customer satisfaction. Ask for (beg for) referrals.

Media 63

Media Proposal Customer Loyalty Competitive Advantage 63

Kevin Eikenberry

JANUARY 22, 2011

Consulting Speaking Training Products KevinEikenberry.com About Blog Home Blogs I Like Leadership Learning Subscribe Your Flying Future and a Lesson in Creativity by Kevin Eikenberry on January 22, 2011 in Change , Creativity , Leadership , Learning , Solving Problems Today I read a post called The Planes of Tomorrow on the Think Like a Beginner blog. (..)

Creativity 183

Creativity Workshop Blog Video 183

Harvard Business Review

OCTOBER 30, 2014

Nowhere else in the executive suite of a typical corporation are two functions as closely intertwined as sales and marketing. Yet for all the shared responsibility, the marketing and sales relationship has often been a contentious and lopsided one, with sales dominating in B2B sectors while marketing leads in B2C ones.

Marketing 11

Marketing Guidelines B2C Analysis 11

Harvard Business Review

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

Airlines 14

Airlines Strategy Business Model Metrics 14

The Practical Leader

JULY 13, 2011

3, training and development, or technical support. Some organizations put lip stick on that proverbial pig by providing support services or teaching “smile training&# to frontline staff when their core product or service is grossly inferior in design, performance, or cost. Airlines are classic examples.

Productivity 49

Productivity Products Airlines Quality 49

Skip Prichard

OCTOBER 21, 2019

Business needs more masterpieces as markets are packed with low-value reproductions. They must obtain a different type of license for different kinds of aircraft, from a sports pilot license to an airline transport pilot license. People trained to win will win. People trained to fail will fail. Winners breed winners.

Leadership 87

Leadership Diversity Learning-by-Doing Licensing 87

Deming Institute

SEPTEMBER 11, 2017

Is there a place for an aircraft manufacturer to offer their airline customers 108 shades of white paint, as did an aerospace company in the 1990s? Or, would it be better to remove color as a potential market place differentiator and, instead, offer “Any color you like, as long as it’s white”?

Management 28

Management System Deming Goal 28

Harvard Business Review

JULY 25, 2014

He claimed that based on this insight he could anticipate their market moves one or even two steps in advance. At the same time, we continued to invest in long-term product development and overseas markets, knowing it was unlikely he could follow us in the short term.”. Gary Loveman, then CEO of Harrah’s, was an MIT-trained economist.

CEO 11

CEO Norton Airlines Short-term 11

Harvard Business Review

APRIL 12, 2017

United Airlines has leapt into a brand disaster of mythic proportions. The company’s stock lost hundreds of millions of market cap , but the damage to the brand (and future sales) may be far higher. United (and its airline peers) had better wake up fast to this new reality as well. Three themes seem critical.

Airlines 13

Airlines Brand Video Operations 13

Women on Business

JANUARY 24, 2011

For example, when my book publisher was hit by Hurricane Wilma, (thus my upcoming book was literally blown away), I turned to graphic design where I had received all my training and contacts—but with a much different business model. Base marketing initiatives on shared values and multiple-agendas. Design stems from USE.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

APRIL 26, 2011

Companies like Salesforce.com, Philips, and Oracle have appointed chief customer officers, while many other B2B players have embarked on enterprise-wide efforts to improve their marketing, sales, and support interactions. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well.

B2B 15

B2B Airlines Travel Stage-Gate 15

Harvard Business Review

FEBRUARY 24, 2015

This is an interesting twist on a standard product marketing strategy known as “ versioning.” ” With versioning, a marketer takes a base product – say a DVD player – and offers the plain vanilla unit for one price, one with bells and whistles for a higher amount, and a stripped down version at a discount.

Price 8

Price Airlines Public Relations Retail 8

Harvard Business Review

SEPTEMBER 29, 2014

In the 1900s, French mathematician-economist Leon Walras envisioned prices in a market economy being set by an auctioneer (since known as the “Walrasian auctioneer”) conducting continuous auctions for all kinds of commodities. Economists and market design. Admittedly, better pricing of options has been a mixed blessing.

Strategy 12

Strategy Black-Scholes Airlines Price 12

Harvard Business Review

FEBRUARY 28, 2011

Thomas Green winced as he reread an e-mail message from his new boss, Frank Davis, marketing director for the travel and hospitality group at D7 Displays. Tom, this week's client meetings went well, but they would have gone better if you had been on top of the market data. When you're on your own, I expect you to be better prepared.

Case Study 15

Case Study Airlines Hotels Software 15

Harvard Business Review

FEBRUARY 11, 2011

At the peak of the North Texas housing market in 2003, my company Grand Homes sold more than a thousand homes. It was all triggered by a fortuitous meeting I had with Gary Kelly , the CEO of Southwest Airlines. We even took our employees on a tour of Southwest Airlines for inspiration. Worth, TX housing market.

Airlines 13

Airlines Chief Executive Officer Attrition Incentives 13

Harvard Business Review

AUGUST 24, 2017

After all, there’s a subtle difference in how these two disciplines train people to understand and manage risks: Legal training focuses on the downside of particular actions, while business training may emphasize the upsides for shareholder value from risk taking. Second, we examined firm behaviors across CEO types.

CEO 8

CEO Accrual Accounting Pharmaceuticals Banking 8

Harvard Business Review

MARCH 17, 2016

airline industry in the early 1990s highlights this distinction. Don’t engage in over-the-top discounting that trains customers, both in B2C and B2B markets, to buy cleverly on price and price alone. It also determines which market segments the company will serve and what channels it will use to reach them.

Price 8

Price Airlines Govindarajan Advertising 8

Harvard Business Review

JANUARY 6, 2011

If you have the choice between an Asian or Middle Eastern airline and a U.S. Do whatever you can to get status on Singapore Airlines as quickly as possible. If there is a company that has higher service standards than Singapore Airlines, I'd like to see it. If you go to Shanghai take the MagLev train.

Airlines 15

Airlines Hotels Travel Chemicals 15

Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

DECEMBER 19, 2011

Friedman and Mandelbaum are policy wonks, so they explore the notion that "average is over" mainly as it applies to countries and societies, and how we educate kids, train workers, and make public investments. The business world is overflowing with products and services and designs and marketing campaigns that are adequate.

Airlines 16

Airlines Mission Statement Sharpe Brand 16

Harvard Business Review

AUGUST 9, 2016

A few years back, my three-year-old son Max had an unyielding passion for Thomas the Tank Engine trains. But for Max, what was equally natural was to expect his train portfolio to continue to expand indefinitely, or at least until the enchantment ended. Measuring Marketing Insights. Insight Center. Turning data into action.

Early Adopters 8

Early Adopters System Airlines Training 8

Harvard Business Review

MARCH 8, 2012

Air travel used to be inevitably expensive and cumbersome — until Southwest Airlines. From elementary and secondary education to defense and security, from transportation to health care, government is either a dominant or the dominant buyer in many markets. Remember flying in the old days? What exactly do we mean by this?

Disruptive Innovation 13

Disruptive Innovation Health Care Innovation Business Model 13

Harvard Business Review

APRIL 11, 2017

Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. Yes, too much involvement can lead to a fixation on incremental improvements that can be shepherded to market quickly, to impact the next quarter’s results.

Project 11

Project Innovation Press Release Survey 11