Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Today’s systems are complicated and complex* requiring different leadership capabilities throughout the organization. Apparently, the software could have been better designed both in functionality and UI/UX.

Software 91

Software Supply Chain Airlines Leadership 91

Lead Change Blog

OCTOBER 3, 2018

Sinek reflected and surmised that the true problem he observed was that this airline did not trust their employees to manage what is in front of them and handle it competently. It will also train them to wait for someone else to make the hard calls and hinder growth. Are you pulling back control?

Airlines 284

Airlines Simon Micromanagement Uncertainty 284

Strategy Driven

OCTOBER 14, 2013

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon. I hope airline employees at your airport act that way!

Airlines 58

Airlines Open-book Customer Loyalty Competitive Advantage 58

Eric Jacobson

JUNE 28, 2011

Southwest Airlines is celebrating its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. For Southwest, simplicity means using 737s for most of its fleet, which makes maintenance more cost-effective and allows more efficient training for flight crews and ground crews. Manage permanence.

Airlines 82

Airlines Travel Magazine Crisis 82

Eric Jacobson

DECEMBER 28, 2011

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. For Southwest, simplicity means using 737s for most of its fleet, which makes maintenance more cost-effective and allows more efficient training for flight crews and ground crews. Manage permanence.

Airlines 69

Airlines Travel Magazine Crisis 69

Lead on Purpose

NOVEMBER 10, 2012

Throughout the ages, leaders and followers alike have wondered whether the process of leadership depends on inborn traits or whether it can be taught. Great leaders are either born or trained. Still, some people who strive for leadership never quite achieve it. Leadership skills can be taught. Guest post by Sarah Rawson.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

Lead Change Blog

JUNE 16, 2016

In June, I found out that Captain Denny Flanagan, of United Airlines (UAL) retired after 30 years with UAL and 20 years Navy before that. Since I am in the leadership business, I figured I needed to meet this man and tell him how amazing it was to find a gesture like that. Little did he know that I write about leadership examples.).

Servant Leader 150

Servant Leader Leadership Airlines Travel 150

The Practical Leader

AUGUST 16, 2023

One morning, I asked a group of very quiet participants a series of questions about their organization’s climate and leadership effectiveness. His observation points to a big leadership problem, “The opposite of love is not hate, it’s indifference. I was getting very few responses. This was going nowhere fast.

Energy 52

Energy Crisis Absenteeism Leadership 52

Lead Change Blog

JANUARY 24, 2019

My father worked for United Airlines in a variety of executive positions, rising up to becoming the assistant to the president. David Nielson brings over four decades of corporate, Fortune 500, and private consulting experience in organizational change management, leadership development, and training. Nothing of me is original.

Succession 235

Succession Restructuring Airlines Constraint 235

Eric Jacobson

MARCH 28, 2011

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. Explain your company's culture on the first day of each new hire's orientation and training.

Airlines 65

Airlines Committee Leadership Styles Magazine 65

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. A commitment to ongoing improvement via customer service training and retraining, from orientation (onboarding) onward. Employee control over how they carry out their duties.

Airlines 108

Airlines Mission Statement Customer Loyalty Mayo 108

The Center For Leadership Studies

MARCH 29, 2021

He worked as an interior mechanic for Continental Airlines and found a wallet a passenger had left behind in a first-class seat pocket. Engagement magically appears at the intersection of personal responsibility and employee-centered leadership!”. The post Leadership and Engagement: Is it Really That Simple?

Leadership 95

Leadership Document Airlines Learning-by-Doing 95

Lead Change Blog

MARCH 13, 2015

His leadership skill, coupled with his dynamic personality, dedication to higher purpose, love for his people, and will to succeed, as well as his lack of ego, has made Southwest a very successful company. At Times of Leadership Transition. That is also true in leadership.

Planning 150

Planning Succession Airlines Training 150

Eric Jacobson

DECEMBER 3, 2009

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. Explain your company's culture on the first day of each new hire's orientation and training.

Airlines 50

Airlines Committee Leadership Styles Magazine 50

Modern Servant Leader

JUNE 15, 2018

Larry Spears was the CEO of the Greenleaf Center for Servant-Leadership for nearly two decades. He now runs the Spears Center for Servant-Leadership (Indianapolis), and serves as Servant-Leadership Scholar at Gonzaga University (Spokane). Discovering Servant-Leadership 2:13. Defining Servant-Leadership Defining 0:28 5:47.

Greenleaf 125

Greenleaf Servant Leader Leadership Learning-by-Doing 125

Skip Prichard

OCTOBER 21, 2019

Thirty Lessons I Learned About Leadership. Leadership is a lifelong journey through different experiences every day. This chapter offers thirty lessons as a reflection of my leadership experience. Leadership Tip: Learn how to make small steps while dreaming big. Leadership is not a dictatorship. Oleg Konovalov.

Leadership 87

Leadership Diversity Learning-by-Doing Licensing 87

Modern Servant Leader

OCTOBER 9, 2012

David McCuistion is a Modern Servant Leader subscriber and fellow Servant Leadership advocate. When I heard of his military background, Servant Leadership experience and his platform in Vanguard Organizational Leadership , I asked him for an interview. He kindly obliged, below… Servant Leadership Questions and Answers.

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

Modern Servant Leader

JUNE 15, 2018

Larry Spears was the CEO of the Greenleaf Center for Servant-Leadership for nearly two decades. He now runs the Spears Center for Servant-Leadership (Indianapolis), and serves as Servant-Leadership Scholar at Gonzaga University (Spokane). Discovering Servant-Leadership 2:13. Defining Servant-Leadership Defining 0:28 5:47.

Greenleaf 100

Greenleaf Servant Leader Leadership Learning-by-Doing 100

HR Digest

DECEMBER 26, 2019

There are training nodules in analytics, automation, robotics, and adaptation of design thinking at scale that have been introduced for the workers at IBM. He believes that connecting with people who work with you is the crux of leadership. Julie Weber, Vice President and Chief People Officer, Southwest Airlines.

Mayo 98

Mayo Human Resources Airlines Agility 98

Great Leadership By Dan

FEBRUARY 19, 2019

We all have personal styles that drive our leadership images. While some might rail at learning a new software program, they’ll respect you for sitting down to train with the tech crew alongside everyone else. Do you handle the interpersonal details as well as you do policy nuts and bolts? Want to be remembered as a great leader?

Objective 244

Objective Airlines Learning-by-Doing Ethics 244

Lead Change Blog

MAY 27, 2016

But for Harper it’s his job, one he works very hard at in studying, practice, and proper diet and training. Baseball is a grueling 6 month, 162-game schedule, with 2 months of spring training, another month of pressure playoffs, and off-season conditioning.

Sports 170

Sports Airlines Wilde Environment 170

Decker Communication

JULY 10, 2019

This is where communications training and coaching, and particularly our consulting , has a huge impact on influence, culture, and execution of strategy. In the last few years, businesses began placing learning and development at the top of their priorities, where employees consistently rated communications training as a vital need.

Airlines 75

Airlines Training Engineering Learning-by-Doing 75

Chart Your Course

OCTOBER 27, 2014

An airline sending text messages to customers about flight delays or billing departments sending reminder of upcoming invoices are two examples of anticipatory service. Visit our customer service training programs. Communication Articles Customer Service customer service training' Live Chat Online.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Cooperperson

SEPTEMBER 12, 2022

Written by Ellen Cooperperson, Best-Selling Author, CEO, Leadership Coach, and creator of Connect U. “I My case led to changing, among other things, job titles, like draftsman to graphic artist, airline stewardess to flight attendant, and manpower to human resources.

Chief Executive Officer 78

Chief Executive Officer Self-aware Education Airlines 78

You're Not the Boss of Me

OCTOBER 5, 2014

Perhaps it is that many of us, when we think of the term Servant Leadership, take this subservient perspective (a.k.a. So, if you have been leaning in that direction when you think about the notion of Servant Leadership, I have some good news for you. So, is servant leadership for the faint of heart? It’s about…. I’d say no.

Environment 66

Environment Servant Leader Leadership Airlines 66

Lead Change Blog

NOVEMBER 12, 2014

When Southwest Airlines employees tell the story of retired CEO Herb Kelleher hiding in the luggage bin to scare passengers as they entered the plane, they are really saying, “We are supposed to have fun.”. His leadership style communicates that same upbeat, animated, idea-a-minute persona.

Taylorism 303

Taylorism Taylor Storytelling Airlines 303

CO2

JANUARY 2, 2013

Southwest Airlines prides itself on being the low-cost provider, and being the low-cost provider helps them make focused decisions. That doesn’t mean they skimp on equipment or training, however. Pare down the list, as difficult as that might be. To my knowledge, Southwest has never lost a passenger’s life or an aircraft.

Airlines 130

Airlines Energy Executive Coaching Cost 130

Sales Wolf Blog

NOVEMBER 1, 2010

Equal Employment Opportunity Commission (EEOC) Uniform Guidelines on Employee Selection Procedures (1978) Uniform Guidelines on Employee Selection Walk The Talk The Dash, The Race, and Management, Training and Development Resources Workforce Management: information on employment law, human resource development and human resource management.

Blog 157

Blog Middle Management Talent Management Human Resources 157

Tanveer Naseer

MARCH 12, 2013

Some of you may remember and be familiar with Servant Leadership, which started in the 1980’s and is still practiced by such corporate giants as Southwest Airlines, Aflac and many others. So acknowledgment is truly the foundation of Grateful Leadership and of a culture of appreciation. But do you tell Shelly this?

Power 272

Power Loyalty Bottom-up Learning-by-Doing 272

Chart Your Course

SEPTEMBER 21, 2015

These often include airline miles, concert tickets and gifts. The post Boost Your Business by Offering These (Affordable) Employee Perks appeared first on Leadership Speaker and DISC Training. You don’t have to be a Fortune 100 Company to provide great perks. Share credit card perks. Pass those perks to your employees.

Class 100

Class Airlines Bottom-up Survey 100

CO2

DECEMBER 19, 2012

During a period in the late 1990′s, Korean Air had more plane crashes than any other airline in the world. Yet, their pilots (and co-pilots) were impeccably trained. They take dissent personally–as a threat to their leadership or intelligence. Becoming a Leader: Challenge #8–Encourage Dissent.

Emotional Intelligence 102

Emotional Intelligence Self-aware Airlines Insurance 102

HR Digest

AUGUST 1, 2019

It’s not a one-time event, whether it be a three-day seminar or a three-week training program. Financial training programs for first- and second-line managers must begin with basic terminology. Virtually every organization we encounter needs significant training for their managers and leaders in this area.

Finance 63

Finance Metrics EBITDA Handbook 63

Skip Prichard

FEBRUARY 24, 2021

Leadership Actions to Renovate Your Culture. His book CULTURE RENOVATION: 18 Leadership Actions to Build an Unshakeable Company contains Kevin’s extensive experience and research into turning cultures into agile, innovative, and resilient powerhouses. Only 15% of organizations succeed in their attempts to improve company culture.

Open-book 100

Open-book Learning-by-Doing Definition Company 100

HR Digest

NOVEMBER 17, 2018

In addition, proper train, equip and engage them. Southwest Airlines completely depend on employee happiness and advanced commitment through profit-sharing as its tool for employee productivity. Identify the top performers among them and seek to learn their option about your business process.

Productivity 69

Productivity Products Metrics Micromanagement 69

Eric Jacobson

NOVEMBER 3, 2020

Mulligan tackles in, Hire Purpose , education, training, the classroom, the workplace and workers. Think of the restaurant industry or the airline industry. Mulligan is Board Chair and former CEO of the Guardian Life Insurance Company of America. The government has stepped in to provide income support to people who lost their jobs.

Skills 65

Skills Company Shaw Crisis 65

Strategy Driven

MARCH 4, 2013

ANSWER: Lousy service happens because (big) companies don’t understand people OR training. Yell at the person who trained them.” The person delivering poor service is most likely to have been poorly trained or ill trained, or both. They’re doing what they were trained to do, and say what they were trained to say.

Airlines 50

Airlines Loyalty Customer Loyalty Training 50

Marshall Goldsmith

MARCH 28, 2016

At one recent convention, I had the opportunity to listen to incredibly smart, prepared HR professionals who had done their homework about the topic of engagement and important related factors like: quality of leadership, fair compensation, recognition programs, needed training, and effectively communicated corporate values.

Airlines 70

Airlines Video Human Resources Blog 70