Modern Servant Leader

JUNE 15, 2018

Larry Spears was the CEO of the Greenleaf Center for Servant-Leadership for nearly two decades. He now runs the Spears Center for Servant-Leadership (Indianapolis), and serves as Servant-Leadership Scholar at Gonzaga University (Spokane). Discovering Servant-Leadership 2:13. Defining Servant-Leadership Defining 0:28 5:47.

Greenleaf 125

Greenleaf Servant Leader Leadership Learning-by-Doing 125

Modern Servant Leader

JUNE 15, 2018

Larry Spears was the CEO of the Greenleaf Center for Servant-Leadership for nearly two decades. He now runs the Spears Center for Servant-Leadership (Indianapolis), and serves as Servant-Leadership Scholar at Gonzaga University (Spokane). Discovering Servant-Leadership 2:13. Defining Servant-Leadership Defining 0:28 5:47.

Greenleaf 100

Greenleaf Servant Leader Leadership Learning-by-Doing 100

Skip Prichard

OCTOBER 21, 2019

Oleg is a thought leader, author, business educator and consultant with over 25 years of experience operating businesses and consulting Fortune 500. Thirty Lessons I Learned About Leadership. Leadership is a lifelong journey through different experiences every day. Leadership is not a dictatorship. Leadership is an art.

Leadership 91

Leadership Diversity Learning-by-Doing Licensing 91

CO2

JUNE 29, 2010

We believe the strength of any team is in the followers and there can be no leaders without followers, but the vast majority of research to date has focused on the leadership side of this equation. It is worth keeping in mind that some jobs have clear leadership requirements; virtually all jobs have followership requirements.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

NOVEMBER 17, 2015

He or she must believe in and articulate a “higher ambition,” as we call it at the Center for Higher Ambition Leadership. Managers are trained, developed and evaluated to lead people in accordance with the human values top management espouses. It cannot be done with a simple training program.

Company 8

Company Teamwork Commitment Airlines 8

Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Women on Business

JANUARY 24, 2011

But many businesswomen are so overwhelmed with running day-to-day operations, there is little or no time to do a good job at casting the net of promotional effort out—whether through community activities, donations, networking events, promotional campaigns, public relations initiatives, or advertising—it is NEVER enough!

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

APRIL 18, 2011

About one quarter of these CCOs formerly held operations positions. Sometimes it's new leadership that spurs action, other times efforts percolating within companies capture executives' attention. Not all CCOs have operationally structured configurations like Boeing's Training & Flight Services division. Consider one example.

B2C 15

B2C B2B Forrester Budgeting 15

Harvard Business Review

AUGUST 2, 2018

Finding opportunities for this kind of clever improvement, saving human time and energy, is not just a leadership challenge. How companies are using artificial intelligence in their business operations. People do not need to know how to fly a plane to be able to spot sensible new airline routes. Insight Center. Adopting AI.

Learning-by-Doing 11

Learning-by-Doing Software Technology Travel 11

Harvard Business Review

JANUARY 21, 2011

Nevertheless, companies that live and die on operational excellence — such as Amazon.com, FedEx, Southwest Airlines, and Wal-Mart — must continually improve their key processes. Select process owners with strong leadership skills and develop those skills even further.

Process 15

Process Supply Chain Balanced Scorecard Engineering 15

Strategy Driven

FEBRUARY 9, 2015

Power gives the customer satisfaction award to an airline, what could the category possibly be? Here are the most prominent examples : Provide positive attitude training for everyone in the company. The receptionist or telephone operator. Many Happy Returns : Return on training. Return on leadership.

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

Harvard Business Review

DECEMBER 9, 2015

Most employees are not coin-operated, and more money does not lead to more engagement. Southwest Airlines promised people the “freedom to fly” at a low price. The good news is that inspirational leadership can be taught , and it can be learned. So the company overinvests in the economic rewards for the job.

360-Degree Feedback 8

360-Degree Feedback Maslow Mission Statement Bureaucracy 8

Harvard Business Review

MARCH 4, 2013

But for all the effort to structure legal and economic issues after a disaster occurs, it is far, far better to address critical operational issues — relating to safety culture, process and management — to prevent one. Significantly improving education and training of BP personnel to enhance capability and competency.

CEO 8

CEO Outsourcing Supply Chain Reputation 8

Harvard Business Review

NOVEMBER 25, 2015

We found that the companies most famous for their cultures — from Southwest Airlines to Trader Joe’s — maximize the good motives , while minimizing the bad ones. Take for example the airline industry. Looking at all these processes together, it’s clear that culture is the operating system of an organization.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Harvard Business Review

FEBRUARY 10, 2014

Exposing people to a conference, a few speeches, or a bit of training isn’t enough to fuel scaling. Change management Customer service Informal leadership' Connect people and cascade excellence. It requires building or finding pockets of excellence and, in turn, using them to guide and inspire the creation of more such pockets.

Case Study 10

Case Study Pharmaceuticals Airlines Hotels 10

Harvard Business Review

NOVEMBER 26, 2015

buying an airline ticket or configuring a printer). In 2011, with 605 new Wipro employees across three different operations centers as our participants, we conducted a field experiment testing whether an authentic approach would lead to greater performance and retention than the traditional entry approach.

Power 8

Power Outsourcing Self-aware Airlines 8

HR Digest

AUGUST 1, 2019

It’s not a one-time event, whether it be a three-day seminar or a three-week training program. Financial training programs for first- and second-line managers must begin with basic terminology. Virtually every organization we encounter needs significant training for their managers and leaders in this area.

Finance 63

Finance Metrics EBITDA Handbook 63

CO2

AUGUST 2, 2011

He is also the founder and CEO of Kralev International LLC , a travel consulting and training company. There is a great deal of complexity in the airline coding system, but once you understand this system and how to leverage this information, you will save hundreds of dollars and travel in greater comfort.

Travel 98

Travel Books Airlines Budgeting 98

Skip Prichard

OCTOBER 14, 2019

Although none are perfect, they operate in a way that generates engagement and fulfillment for their employees, delight and loyalty for their customers, positive contributions to their communities and to the environment, and excellent returns for their owners and investors. The results of John Ratliff’s healing leadership have been dramatic.

How To 85

How To Simon Learning-by-Doing Organization 85

Tanveer Naseer

MAY 31, 2016

Most companies have leaders with the strong operational skills needed to maintain the status quo. Fortunately, companies can build the capacity for strategic leadership. People, Policies, and Practices The next four principles involve unconventional ways of thinking about assessment, hiring, and training.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Strategy Driven

FEBRUARY 4, 2011

Tactics deemed as ’standard operating procedure’ for some companies were exposed and ridiculed by others. Yet, most CEOs were never trained on how to be CEOs, with all the responsibility, people skills, leadership and ethical management that must go along with the job. Operational Statistics.

Ethics 58

Ethics Cost Crisis Learning-by-Doing 58

Harvard Business Review

FEBRUARY 27, 2017

Toward a New Leadership Agenda. As new tools become available to build or rebuild human capital more effectively and efficiently, corporations could seek to broaden their mandate in this area, both with their own staff and in the communities where they operate. First, they must secure the prosperity of their own companies.

Globalization 8

Globalization Supply Chain Human Capital Long-term 8

Lead Change Blog

OCTOBER 29, 2018

The exterminating company was being totally run by a telephone operator with no power over calendar, computer, or field operators. As Colleen Barrett, President Emeritus of Southwest Airlines said, “We are not in the airline business; we are in the customer service business. We just happen to be an airline.”

Airlines 279

Airlines Hotels Operations Metrics 279

Harvard Business Review

AUGUST 16, 2016

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L.

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

JANUARY 8, 2015

As the CEO of a British bank confided at last year’s World Economic Forum, “We all know it’s important to be empathic, but how do I galvanize 48,000 people in my UK operations — most of whom think that empathy is for wimps?” Few would have been surprised to see the airline Ryanair down at 99th.

Emotional Intelligence 8

Emotional Intelligence Media Sample Banking 8

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. There were no checks and balances for members of the supply train. Spokespersons were not media-trained, nor media-friendly. Congressional Hearings.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57